business communication activity

Training Preparation Steps Activity

STEP 1: Review the outline below as it will inform how you complete the activity.

Moving From Needs Analysis to Training Outcomes

Problems = areas/processes that merit improvement

Goals = long-term outcomes to be accomplished

Objectives = measurable steps to be taken to meet goals

1. Identify and present problems to the organization/department/unit.

2. Identify the training goals (for the organization/department/unit).

3. Translate those goals into measurable steps to be taken to meet goals that are specific to the group involved in the training.

STEP 2: Consult the example below to see how to provide/present problems, goals, and objectives.

Problem: Employees do not feel they receive adequate feedback about how they

are performing.

Goal: To improve the feedback process in the organization.

Objectives: Creating a formal feedback process.

Creating routine scheduled feedback sessions.

Training managers to provide constructive feedback.

Training employees how to respond to constructive feedback.

STEP 3: Complete the remaining examples by providing goals and objectives that would accompany the problems presented.

Example 1

Managers do not feel the customer service representatives are dealing politely with the customers.

Goal:

Objectives:

Example 2

Employees feel the need for and nature of organizational changes should be communicated more clearly to the staff.

Goal:

Objectives:

Example 3

Managers do not feel employees embrace the organizational mission statement.

Goal:

Objectives:

Example 5

Mid-level managers report that the do not have a clear sense of how their responsibilities are different from the groups of employees they oversee.

Goal:

Objectives: