training manual for conflict management

Training Manual

COM 4462

Enter Names Here or You May Use a Creative Cover Sheet

Florida International University

Table of Contents

Section 1: Introduction to 8-HR Training

1. Agenda (name) ………………………………………………………………….

2. Objectives (name 1)……………………………………………………………..

3. Description of Problem (name 1)……………………………………………….

Section 2: Strategies & Techniques

4. Conflict Triggers (name 2)…………………………………………………….

5. Conflict Management Strategies (name 3)……………………………………

6. Conflict Management Techniques (name 4)…………………………………..

7. Understanding conflict diversity (name 5)……………………………………

(Remember to include page numbers in table of contents)

Section 1: Introduction to 8-HR Training

Agenda

Include a detailed agenda of what the manual should cover. This section will be about 0.75 page long; the person writing this section should also write the objectives, which will also be about 0.75 page long.

Objectives

Identify the objectives of the training manual. Peak the interests of the employees in the room. This section should be at least 0.75 pages long. The person writing this section should also write the description of the problem.

Description of the Problem

Show extent of the problem. Use at least three external sources to show the prevalence of conflicts in organizations and why it is imperative to have training/consultation. Feel free to use bullet points to highlight key ideas. This section needs to be at least 1.5 pages long.

Section 2: Strategies and Techniques

Conflict Triggers

Define and explain at least five triggers that cause conflict. Support with at least three external sources. This section should be at least 3 pages long.

Conflict Management Strategies

Explain how the organization can mitigate/manage/control the conflict encountered. Concepts such as the S-TLC approach, the six-step confrontation process, I-statements etc. If you have a large group, up to two students can write this section; however, it is imperative to delineate the section so that I know who wrote the first and second half of this section. The second student writing this section will, of course address different strategies e.g. using theories to know how to respond to another person, in addition to other strategies. Use the textbook for this section. In addition, use at least three external sources. This section should be at least 3 pages long; if this section is written by two individuals, it needs to be at least 6 pages.

Conflict Management Techniques

Open with a short paragraph on the importance of having activities/techniques when solving organizational conflict. Support points with at least three external sources.

Identify several activities/techniques that organizations can use (at least six). Provide a description of the activity, then tell us step by step how the activity should be done. You may list steps in bullet point format. Use as many bullets as you need, but try not to have too many. Be sure to label the activities. See below for an example.

Activity # 1: Tied Up In Knots

· _____________

· _____________

· _____________

Activity # 2: Get the Memo

· ______________

· ______________

· ______________

Activity #3: Case Study Discussion: _____________ (Name of case study)

· ______________

· ______________

· ______________

Feel free to use the “conflict resolution games” under “student resources” in the module tab for ideas. You may also come up with your own. It’s a good idea for the group to offer ideas; however, the credit for this section goes to the person(s) who wrote it. This section needs to be at least 3 pages long. If you have a large group, up to two students can write this section; however, it is imperative to delineate the section so that I know who wrote the first and second half of this section. In addition, this section needs to be at least 6 pages long if it is written by two individuals.

Understanding Diversity

Discuss the importance of understanding diversity. Show how diversity in an organization can be a challenge or opportunity, depending on how the situation is handled. Explain how to deal with conflict when differences as a result of cultural background etc. arise. Show why diversity should be embraced in organizations; remember to integrate research for this section. This section should be 3 pages long.

References

(At least 3 external sources per person APA format. All sources must also be found within the body of the body using in-text/parenthetical citations. If a source is used by more than one student, additional sources are needed. The goal is to use a variety of sources of support your points. Use hanging indentation and observe all other APA requirements.)