HR Training and Development

Introduction

Since its establishment in 1962, Walmart has been considered the leading retailer worldwide (Muñoz, 2017). The entity has managed to attract a wide range of employees worldwide through the provision of products at low prices and discounts. As a way of ensuring customer satisfaction and proficient operation, the firm uses highly-qualified personnel to offer services. However, the company has not been able to attain excellent customer services. Therefore, there has been a need for training to ensure that the staffs are equipped with the necessary skills and expertise thus meeting the working standards of the Walmart Enterprise (Lombardo, 2017).

This paper aims at discussing the reasons attributed to the high rate of turnover, poor customer care services, low employee morale as well as establishing how training will help in successfully entice, motivate, and retain workers with knowledge, skills, and abilities that will help the company attain its business objectives.

Whom to Train

The majority of workers in Walmart belong to the sales department. These include the sales personnel, sales managers, supervisors, and the store managers. The group needs some teaching that will help make them more active in their operations. Among the issues that the training ought to address are the poor services offered by the customer service providers. The entity’s customer care cruel has low-level skills which lead to undesirable services. As a result, the number of the patron’s complaints increases.

Besides, the managers lack the appropriate managerial and sales concepts. In some instances, they fail to provide sufficient leadership to various regions hence causing misconduct among the employees. As well, the personnel in charge of the sales stores lack appropriate accountancy skill. Time and again, the stock runs out in some supplies which force the consumers to shift to the competitors’ products. To establish the gap that training needs to address, the executive developed a Training Need Assessment Questionnaire through which the staff will help in explaining the possible causes of the problems experienced in the entity.

Training Outcomes

The training conducted in the company will aim at solving the issues of turnover, reduced employee morale, as well as the poor customer services provided. At the end of the training, there will be an increase in sales made by the company. The improved skills of the personnel enhance improved performance. For instance, the stores’ managers will be able to control the movement of goods from the stores to the market without delay. With proper record keeping, they will be able to keep track of the products demanded and supplied. As a result, cases of running out of stock will not exist again.

The level of satisfaction in customers is also likely to increase. Employees equipped with quality skills are likely to find joy in their work. Motivated employees provide quality services which meet the needs of the clients (Gupta & Goel, 2017). Lastly, the number of turnovers will reduce. In most cases, training acts as a way of raising the spirit of the worker. Therefore, they become enthusiastic about performing their tasks. The number of employees retained increases as they develop loyalty towards the company.

Expected Performance

After going through training, employees of an entity are expected to show some changes in regarding the manner in which they conduct themselves. The exercise should raise the morale of the workers while performing their tasks. If training takes place in the right way, it should mold and instill in them the need to achieve organizational support (O'Fallon, & Rutherford, 2011). They work harder to obtain better cooperation and loyalty. Thus, the training will be successful in eliminating the issues of absenteeism among the workers, complaints from the clients due to poor services provided, as well as that of low turnover.

Also, the productivity of the workforce is expected to rise as well. Well-trained personnel feels motivated and enthusiastic about his/her work. Employees put more energy and strength into performing their duties. Inspired staffs provide excellent services. In this case, the customer care personnel offer adequate services to the esteemed customer. The focus of the employees towards enhancing customer satisfaction increases. As a result, there will be minimal chances of the patrons moving to other service providers.

Performance Gap

Usually, the objective of every enterprise is to ensure the contentment of the clients through the provision of quality services. Currently, the customers at Walmart are unsatisfied. Several complaints from customers who claimed of mistreatments or even being provided services which are below the standards have been received. Through the adoption of the interactive form of training, the entity can reverse the process. The platform offers both the executives involved in exercise and the employees to discuss the issues at hand openly and develop strategies to solve them. Learning takes place in a fun and enjoyable manner. While they engage in discussion, the employees can pass knowledge that is necessary to increase the performance of the one another.

Conclusion

Training Need Assessment is necessary for business. It helps the management realize the need skills required by the workforce to execute their tasks efficiently. Therefore, training is conducted to instill, motivate, and empower the employees to become better performers.

References

Gupta, D., & Goel, R. (2017). Training Need of Indian Wind Turbine Manufacturing Sector–An Intimate Study. Imperial Journal of Interdisciplinary Research, 3(4).

Lombardo, J. (2017). Walmart: Organizational Structure & Organizational Culture. Panmore Institute.

Muñoz, C. B. (2017). Building Power from Below: Chilean Workers Take On Walmart.

O'Fallon, M. J., & Rutherford, D. G. (Eds.). (2011). Hotel management and operations. John Wiley & Sons.