To Plan, Design, Deliver, and Evaluate an Original Training Program

Training and Development Plan

Topic: Conflict Resolution for Supervisors Recent Graduates in Management Positions in Government Positions.

 

1. Learning Objectives

2. Provide new Managers with skills necessary for effective manage conflict resolution in the workplace

3. Provide refresher training for existing supervisors

4. Administer scenarios/activities in which managers and supervisors will participate by role playing conflict scenarios situations.

 

1. Desired Outcome

After the training, managers/supervisors will…….

· Can determine the cause of conflict in the workplace

· Understand the importance of conflict resolution

· Know the right approach to take to resolve the conflict

· Differentiate between good and bad conflict

· Demonstrate the steps that need to occur in conflict resolution

 

2. Conditions

· Offsite location

· Classroom setting

· Formal Training/ Conference room

· Administered by HR

 

3. Standards

· Survey/Questionnaire to determine usefulness or quality of training and instructor (to be completed by training attendees) allowing for feedback of usefulness of training.

 

 Reference

 

Yousef-Morgan, C. M., & Stark, E. (2014). Strategic Human Resource Management: Concepts,

Controversies, and Evidence-based Applications. San Diego, CA: Bridgepoint Education, Inc.