MKTG 3130 Week 9

Getting Started with Salesforce

Having knowledge of the premier CRM system in the industry is a real advantage in seeking employment opportunities. We will tap into a veritable wealth of free training resources that Salesforce makes available in their Trailhead modules. By completing modules and earning Trailhead Badges, we will begin to assemble a public profile of learning that is recognized by employers as a commitment to understanding the real world application of Customer Relationship Management. Follow the five illustrated steps below to complete your introduction to Trailheads (and our Discussion Board topic).

1. Go to the URL below. This is a learning module in the Salesforce Trailhead environment.

Follow the steps outlined in the link (Get Started with Trailhead).

https://trailhead.salesforce.com/trails/learn_salesforce_with_trailhead

2. You can create a user access using one of the accounts below that you have:

Start Learning for Free…

3. You will see an array of learning modules. Use the link below to complete the two

remaining activities: https://trailhead.salesforce.com/trails/learn_salesforce_with_trailhead

4. After earning the points allotted to each, go into your profile and copy / paste your URL

into your Discussion Board post for this week:

5. Post your comments to the Week 8 Discussion Board also:

a. How easy or difficult was it for you to get acclimated to Trailhead environment?

i. Locating the Getting Started link?

ii. Creating a user access based on an existing social media gateway?

iii. Completing the two remaining activities and earning points?

b. Review the Trailhead trails that are offered. What modules are of interest to you based on their titles and high level description?

c. You can further refine your view of Trails by applying filters above

i. Role = Business User

ii. Level = Beginner

iii. Products = Sales Cloud

For ongoing access to Salesforce Trailhead resources you can use the URL below:

https://trailhead.salesforce.com