MGT/526
6 September 2021
Dealer principal
General manager
Parts and accessory manager
Service manager
General sales manager
Financial controller
Parts interpreter
Warehouse manager
Store person
Parts sales representative
Pre-delivery manager
Service advisor
Workshop controller
Foreman
Master technician
Technician
Used car sales manager
New car sales manager
Fleet sales manager
Customer relations manager
Finance and insurance manager
Alter markets sales consultant
Stock controller
Finance controller
Dealership accountant
Office manager
Admin clerk
Receptionist
The type of hierarchy found in Toyota company is a matrix structure that emphasizes continuous learning and improvements. The matrix structure at Toyota company is part of the reasons for the company's leadership in the automotive industry. The company has hierarchical leadership where the authority is at the top of the pyramid. In this case, we have the dealer principal at the top of the pyramid. This is the overall manager of the company and manages all the other managers that are under them in the company. The dealer principal is essentially the head of the company. Under the dealer principal, the general manager acts as the operations manager as they oversee all the other managers and report directly to the dealer principal. (Itsuki,2021)
Under the general manager, other managers are answerable to the general manager. These include the parts and accessories manager. This is the individual who is responsible for ensuring that the company has enough features and accessories. They also ensure that the company produces and supplies enough parts and additions to the market. The other manager under the general manager is the service manager. The service manager ensures that the services offered by Toyota company are of high quality and offered on time as required by the customers. The general sales manager is responsible for ensuring that the company is making sales to the market. The general sales manager is also responsible for managing other managers such as the used car sales manager, new car sales manager, and the customer relations manager to ensure that the company is making enough sales on the market. The financial controller is also under the general manager. The financial controller manages and controls the company's expenditure in order to ensure that the company does not go into debt.
The used car sales manager reports to the general sales manager. The used car sales manager ensures that the used cars are sold in good condition. The other manager under the general sales manager is the customer relations manager. The customer relations manager ensures that the customers are well taken care of, communications to customers are made promptly, and any requests and queries are dealt with promptly. (Iwao,2018)
References
Itsuki, H. (2021). Evaluation on Changes of Strategy and Strategic Direction in Toyota Motor Company, Japan. Journal of Strategic Management, 5(1), 20-29.
Iwao, S. (2018). The Diversity and Reality of Kaizen in Toyota. In Industrial Competitiveness and Design Evolution (pp. 271-298). Springer, Tokyo.
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Toyotacompanystructure_wk4.docx
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