Tows analysis

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Common Strategies and Goals Health Care Organizations Develop and Monitor

Please use this as guidance as you begin to begin to analyze the TOWS results for your selected health care organization.

Strategy: Enhance health information technology processes within the organization. Corresponding goals to support strategy:

Identify potential EHR systems to integrate into the facility.

Install and train staff on selected EHR system.

Identify novel practices and systems for installation or conversion.

Strategy: Improve the patient (customer service) experience. Corresponding goals to support strategy:

Decrease patient wait times for inpatient and outpatient visits, procedures, et cetera.

Integrate a customer experience survey.

Initiate and develop proactive patient contact.

Strategy: Maximize patient safety while minimizing employee workplace injuries and illnesses. Corresponding goals to support strategy:

Reduce medication errors.

Increase employee safety training.

Reduce mistakes made during surgical procedures.

Strategy: Strengthen the organization’s value to the community by reducing health disparities. Corresponding goals to support strategy:

Enhance service delivery to the community.

Meet community defined needs.

Perform community health assessments to better examine community health diseases.