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OTHM LEVEL 7 DIPLOMA IN TOURISM AND HOSPITALITY MANAGEMENT | ASSIGNMENT BRIEFS

ORGANISATIONAL BEHAVIOUR IN INTERNATIONAL CONTEXTS

Unit Reference Number	H/616/2698
Unit Title	Organisational Behaviour in International Contexts
Unit Level	7
Number of Credits	20
Total Qualification Time (TQT)	200 Hours
Guided Learning Hours (GLH)	100 Hours
Mandatory / Optional	Mandatory
Sector Subject Area (SSA)	8.2 Travel and Tourism
Unit Grading Structure	Pass / Fail

Unit Aims

The aim of this unit is to develop learners’ understanding of a range of theoretical and empirical approaches to organisational behaviour in the tourism and hospitality industry. Learners will examine concepts of culture and its multifaceted impacts on managerial behaviour. Learners will review and analyse complex issues that managers have to resolve. Learners will gain a detailed grounding in managing in different cultural contexts and in the management of diverse individuals, groups and teams.

Learning Outcome –

The learner will:

Assessment Criterion –

The learner can:

1. Understand organisational behaviour theories relevant to the tourism and hospitality

industry.

1.1 Analyse the management structure of a tourism or hospitality organisation using models of

organisational behaviour.

1.2 Evaluate the objectives of a tourism or hospitality organisation.

1.3 Critically evaluate how well the structure of an organisation helps it to achieve its objectives.

2. Understand the performance of international tourism and hospitality organisations in

relation to their external

environment and internal

structures.

2.1 Analyse the performance of an international tourism or hospitality organisation using company and market data.

2.2 Recommend ways for an international tourism or hospitality organisation to modify its structure or objectives to increase its profitability.

3. Be able to evaluate cross cultural management trends and developments and their implications for the tourism and hospitality industry.

3.1 Critically review theories of cross-cultural management.

3.2 Review the emergence of the cultural diversity concept and its implications for the tourism and hospitality workforce.

3.3 Critically evaluate how tourism and hospitality organisations can implement models of cross cultural human resource management.

OTHM LEVEL 7 DIPLOMA IN TOURISM AND HOSPITALITY MANAGEMENT | ASSIGNMENT BRIEFS

4. Understand developments in international human resources management and their

implications for organisations in the tourism and hospitality industry.

4.1 Review the emergence of international human resources management in tourism and hospitality organisations.

4.2 Discuss the importance of leadership and management skills in the international tourism and hospitality industry.

4.3 Critically analyse models of motivation and teamwork that are important to the tourism and hospitality industry.

There is no scenario for this unit, and you need to complete the three tasks below. Task 1 of 3 – Report (AC 1.1, 1.2, 1.3)

Instructions:

With reference to a tourism or hospitality organisation of your choice, write a report about the organisational behaviour theories relevant to the tourism and hospitality industry. Your report should:

• Analyse the management structure of a tourism or hospitality organisation using models of organisational behaviour.

• Evaluate the objectives of a tourism or hospitality organisation.

• Critically evaluate how well the structure of an organisation helps it to achieve its objectives.

Delivery and Submission:

• 1x Report – 1000 words excluding TOC, diagrams, references and appendices Task 2 of 3 – Report (AC 2.1, 2.2)

Instructions:

With reference to a tourism or hospitality organisation of your choice, write a report about the performance of international tourism and hospitality organisations in relation to their external environment and internal structures.

Your report should:

• Evaluate the performance of your chosen international tourism or hospitality organisation using company and market data

• Recommend ways for an international tourism or hospitality organisation to modify its structure or objectives to increase its profitability.

Delivery and Submission:

• 1x Report – 1000 words excluding TOC, diagrams, references and appendices Task 3 of 3 – Essay (AC 3.1, 3.2, 3.3, 4.1, 4.2, 4.3)

Instructions:

With reference to one or more tourism or hospitality organisations of your choice, write an essay covering the following points:

• Critically review theories of cross-cultural management.

• Review the emergence of the cultural diversity concept and its implications for the tourism and hospitality workforce.

• Critically evaluate how tourism and hospitality organisations can implement models of cross-cultural human resource management.

• Review the emergence of international human resources management in tourism and hospitality organisations.

OTHM LEVEL 7 DIPLOMA IN TOURISM AND HOSPITALITY MANAGEMENT | ASSIGNMENT BRIEFS

• Discuss the importance of leadership and management skills in the international tourism and hospitality industry.

• Critically analyse models of motivation and teamwork that are important to the tourism and hospitality industry.

Delivery and Submission:

• 1x Essay – 2000 words excluding TOC, diagrams, references and appendices

Referencing:

• You should use and cite a range of academic and reliable sources. • A comprehensive Harvard style reference list must be included at the end of the work.

Evidence to be submitted:

• Report –1000 words

• Essay – 1000 words

• Essay – 2000 words