Professional Behavior and Communication Development Course 2-page summary/reflection of class

Top Interview Questions Source: themuze.com

Wouldn't it be great if you knew exactly what a hiring manager would be asking you in your next job

interview?

While we unfortunately can't read minds, we'll give you the next best thing: a list of the 31 most

commonly asked interview questions and answers.

While we don't recommend having a canned response for every interview question (in fact, please

don't), we do recommend spending some time getting comfortable with what you might be asked, what

hiring managers are really looking for in your responses, and what it takes to show that you're the right

man or woman for the job.

Consider this list your interview question study guide.

Can you tell me a little about yourself?

This question seems simple, so many people fail to prepare for it, but it's crucial. Here's the deal: Don't

give your complete employment (or personal) history. Instead give a pitch—one that’s concise and

compelling and that shows exactly why you’re the right fit for the job. Start off with the 2-3 specific

accomplishments or experiences that you most want the interviewer to know about, then wrap up

talking about how that prior experience has positioned you for this specific role.

How did you hear about the position?

Another seemingly innocuous interview question, this is actually a perfect opportunity to stand out and

show your passion for and connection to the company. For example, if you found out about the gig

through a friend or professional contact, name drop that person, then share why you were so excited

about it. If you discovered the company through an event or article, share that. Even if you found the

listing through a random job board, share what, specifically, caught your eye about the role.

What do you know about the company?

Any candidate can read and regurgitate the company’s “About” page. So, when interviewers ask this,

they aren't necessarily trying to gauge whether you understand the mission—they want to know

whether you care about it. Start with one line that shows you understand the company's goals, using a

couple key words and phrases from the website, but then go on to make it personal. Say, “I’m personally

drawn to this mission because…” or “I really believe in this approach because…” and share a personal

example or two.

Why do you want this job?

Again, companies want to hire people who are passionate about the job, so you should have a great

answer about why you want the position. (And if you don't? You probably should apply elsewhere.)

First, identify a couple of key factors that make the role a great fit for you (e.g., “I love customer support

because I love the constant human interaction and the satisfaction that comes from helping someone

solve a problem"), then share why you love the company (e.g., “I’ve always been passionate about

education, and I think you guys are doing great things, so I want to be a part of it”).

Why should we hire you?

This interview question seems forward (not to mention intimidating!), but if you're asked it, you're in

luck: There's no better setup for you to sell yourself and your skills to the hiring manager. Your job here

is to craft an answer that covers three things: that you can not only do the work, you can deliver great

results; that you'll really fit in with the team and culture; and that you'd be a better hire than any of the

other candidates.

What are your greatest professional strengths?

When answering this question, interview coach Pamela Skillings recommends being accurate (share your

true strengths, not those you think the interviewer wants to hear); relevant (choose your strengths that

are most targeted to this particular position); and specific (for example, instead of “people skills,”

choose “persuasive communication” or “relationship building”). Then, follow up with an example of how

you've demonstrated these traits in a professional setting.

What do you consider to be your weaknesses?

What your interviewer is really trying to do with this question—beyond identifying any major red flags—

is to gauge your self-awareness and honesty. So, “I can't meet a deadline to save my life” is not an

option—but neither is “Nothing! I'm perfect!” Strike a balance by thinking of something that you

struggle with but that you’re working to improve. For example, maybe you’ve never been strong at

public speaking, but you've recently volunteered to run meetings to help you be more comfortable

when addressing a crowd.

What is your greatest professional achievement?

Nothing says “hire me” better than a track record of achieving amazing results in past jobs, so don't be

shy when answering this interview question! A great way to do so is by using the S-T-A-R method: Set up

the situation and the task that you were required to complete to provide the interviewer with

background context (e.g., “In my last job as a junior analyst, it was my role to manage the invoicing

process”), but spend the bulk of your time describing what you actually did (the action) and what you

achieved (the result). For example, “In one month, I streamlined the process, which saved my group 10

man-hours each month and reduced errors on invoices by 25%.”

Tell me about a challenge or conflict you've faced at work, and how you dealt with it.

In asking this interview question, “your interviewer wants to get a sense of how you will respond to

conflict. Anyone can seem nice and pleasant in a job interview, but what will happen if you’re hired and

Gladys in Compliance starts getting in your face?” says Skillings. Again, you'll want to use the S-T-A-R

method, being sure to focus on how you handled the situation professionally and productively, and

ideally closing with a happy ending, like how you came to a resolution or compromise.

Where do you see yourself in five years?

If asked this question, be honest and specific about your future goals, but consider this: A hiring

manager wants to know a) if you've set realistic expectations for your career, b) if you have ambition

(a.k.a., this interview isn't the first time you're considering the question), and c) if the position aligns

with your goals and growth. Your best bet is to think realistically about where this position could take

you and answer along those lines. And if the position isn’t necessarily a one-way ticket to your

aspirations? It’s OK to say that you’re not quite sure what the future holds, but that you see this

experience playing an important role in helping you make that decision.

What's your dream job?

Along similar lines, the interviewer wants to uncover whether this position is really in line with your

ultimate career goals. While “an NBA star” might get you a few laughs, a better bet is to talk about your

goals and ambitions—and why this job will get you closer to them.

What other companies are you interviewing with?

Companies ask this for a number of reasons, from wanting to see what the competition is for you to

sniffing out whether you're serious about the industry. “Often the best approach is to mention that you

are exploring a number of other similar options in the company's industry,” says job search expert Alison

Doyle. “It can be helpful to mention that a common characteristic of all the jobs you are applying to is

the opportunity to apply some critical abilities and skills that you possess. For example, you might say 'I

am applying for several positions with IT consulting firms where I can analyze client needs and translate

them to development teams in order to find solutions to technology problems.'”

What are you looking for in a new position?

Hint: Ideally the same things that this position has to offer. Be specific.

What type of work environment do you prefer?

Hint: Ideally one that's similar to the environment of the company you're applying to. Be specific.

What's a time you exercised leadership?

Depending on what's more important for the the role, you'll want to choose an example that showcases

your project management skills (spearheading a project from end to end, juggling multiple moving parts)

or one that shows your ability to confidently and effectively rally a team. And remember: “The best

stories include enough detail to be believable and memorable,” says Skillings. “Show how you were a

leader in this situation and how it represents your overall leadership experience and potential.”

What's a time you disagreed with a decision that was made at work?

Everyone disagrees with the boss from time to time, but in asking this interview question, hiring

managers want to know that you can do so in a productive, professional way. “You don’t want to tell the

story about the time when you disagreed but your boss was being a jerk and you just gave in to keep the

peace. And you don’t want to tell the one where you realized you were wrong,” says Peggy McKee of

Career Confidential. “Tell the one where your actions made a positive difference on the outcome of the

situation, whether it was a work-related outcome or a more effective and productive working

relationship.”

How would your boss and co-workers describe you?

First of all, be honest (remember, if you get this job, the hiring manager will be calling your former

bosses and co-workers!). Then, try to pull out strengths and traits you haven't discussed in other aspects

of the interview, such as your strong work ethic or your willingness to pitch in on other projects when

needed.

How do you deal with pressure or stressful situations?

"Choose an answer that shows that you can meet a stressful situation head-on in a productive, positive

manner and let nothing stop you from accomplishing your goals," says McKee. A great approach is to

talk through your go-to stress-reduction tactics (making the world's greatest to-do list, stopping to take

10 deep breaths), and then share an example of a stressful situation you navigated with ease.

What would your first 30, 60, or 90 days look like in this role?

Start by explaining what you'd need to do to get ramped up. What information would you need? What

parts of the company would you need to familiarize yourself with? What other employees would you

want to sit down with? Next, choose a couple of areas where you think you can make meaningful

contributions right away. (e.g., “I think a great starter project would be diving into your email marketing

campaigns and setting up a tracking system for them.”) Sure, if you get the job, you (or your new

employer) might decide there’s a better starting place, but having an answer prepared will show the

interviewer where you can add immediate impact—and that you’re excited to get started.

What are your salary requirements?

The #1 rule of answering this question is doing your research on what you should be paid by using sites

like Payscale and Glassdoor. You’ll likely come up with a range, and we recommend stating the highest

number in that range that applies, based on your experience, education, and skills. Then, make sure the

hiring manager knows that you're flexible. You're communicating that you know your skills are valuable,

but that you want the job and are willing to negotiate.

What do you like to do outside of work?

Interviewers ask personal questions in an interview to “see if candidates will fit in with the culture [and]

give them the opportunity to open up and display their personality, too,” says longtime hiring manager

Mitch Fortner. “In other words, if someone asks about your hobbies outside of work, it’s totally OK to

open up and share what really makes you tick. (Do keep it semi-professional, though: Saying you like to

have a few beers at the local hot spot on Saturday night is fine. Telling them that Monday is usually a

rough day for you because you’re always hungover is not.)”

If you were an animal, which one would you want to be?

Seemingly random personality-test type questions like these come up in interviews generally because

hiring managers want to see how you can think on your feet. There's no wrong answer here, but you'll

immediately gain bonus points if your answer helps you share your strengths or personality or connect

with the hiring manager. Pro tip: Come up with a stalling tactic to buy yourself some thinking time, such

as saying, “Now, that is a great question. I think I would have to say… ”

What do you think we could do better or differently?

This is a common one at startups (and one of our personal favorites here at The Muse). Hiring managers

want to know that you not only have some background on the company, but that you're able to think

critically about it and come to the table with new ideas. So, come with new ideas! What new features

would you love to see? How could the company increase conversions? How could customer service be

improved? You don’t need to have the company’s four-year strategy figured out, but do share your

thoughts, and more importantly, show how your interests and expertise would lend themselves to the

job.

Do you have any questions for us?

You probably already know that an interview isn't just a chance for a hiring manager to grill you—it's

your opportunity to sniff out whether a job is the right fit for you. What do you want to know about the

position? The company? The department? The team?

You'll cover a lot of this in the actual interview, so have a few less-common questions ready to go. We

especially like questions targeted to the interviewer (“What's your favorite part about working here?")

or the company's growth (“What can you tell me about your new products or plans for growth?")