Speech week 4 discussion

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This is a graded discussion: 25 points possible due Nov 25 at 1:59am

Week 4 Discussion: Culture & Groups 14 14

Required Resources Read/review the following resources for this activity:

Initial Post Instructions For the initial post, address one (1) of the following:

Follow-Up Post Instructions Respond to at least two peers or one peer and the instructor. Respond to one peer who chose a scenario different from the one you chose. Further the dialogue by providing more information and clarification.

Writing Requirements

Grading This activity will be graded using the Discussion Grading Rubric. Please review the following link:

Textbook: Chapter 8, 11 Lesson Minimum of 1 scholarly source (in addition to the textbook)

Scenario 1: A colleague from another country has limited English-speaking skills and does not comprehend the group task. Additionally, this colleague has the habit of giving gifts to business associates at the end of projects. Gift-giving is an expected part of business etiquette in her culture. How do you deal with these issues to ensure the success of the group? What criteria would you set early on in the process? Scenario 2: Your manager asks you to take on a new project that you think you could take on by yourself. He suggests that you form a task group with 15-20 members, which you think is too much. One of the members he recommends adding to the team is John. This gives you additional concern because you think John has had hidden agendas in the past. Even though you think you can do this on your own, how is a group decision different from an individual decision? How can you convince your manager that a smaller group would be better? How do you deal with John if your manager insists on him being in the group?

Minimum of 3 posts (1 initial & 2 follow-up) APA format for in-text citations and list of references

Link (webpage): Discussion Guidelines

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Course Outcomes (CO): 5, 6, 8

Due Date for Initial Post: By 11:59 p.m. MT on Wednesday Due Date for Follow-Up Posts: By 11:59 p.m. MT on Sunday

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(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Oct 11, 2019

Welcome to Week 4!

Ask yourself the following questions concerning being on a sports team:

Take a minute to think about the best players in the NBA and the NFL, for example.

Is your objective to win the game, or are you looking ahead to the playoffs? Do you think and operate in terms of "me" or "we"? Are you a team player?

What attitudes about success do they share?

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Great athletes are certainly exciting to watch, and the contributions they make to the winning teams are not quickly forgotten. But how well would those individuals perform if they did not work well with the team? If the other members of the team failed to pass the ball or ignored the star's strategy session, would the opportunity to excel as an individual be as great? Not likely.

Perhaps some of you remember when you were in elementary school and the physical education teacher gave half the class a blue jersey and the other half a yellow jersey? For some of you, this might have been your first experience in learning about teamwork. Blue or yellow – those colors told you who your allies were and pointed you toward your goals, both literally and figuratively.

In many ways, teamwork in the classroom and in the workplace is similar to those experiences you might have shared in gym class when you were kids. We do not wear jerseys to help us remember who is on the team anymore, but we do share common goals. Remember that a shared common goal is the focus of teamwork; this helps us to look for ways to strengthen the team in an effort to meet those goals.

This week, your group will solve a business communication problem of creating an outline for an upcoming presentation. Your team is in charge of making a decision about which organization of topics will be most effective. Working in collaboration with others is not always simple so you will be learning about effective teams, including norms, roles, and leadership development. You can apply your listening, verbal, and nonverbal skills to the real and virtual exchanges you will have with your teammates in an effort to achieve the communication goal of mutual understanding.

In addition, you will focus on learning to organize and outline your research material on your chosen topic as you continue to prepare for your individual speech PowerPoint presentation.

What do their actions demonstrate about teamwork?

Schedule

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Outcomes

2 Determine which listening strategies are appropriate for specificcommunication situations. 3 Deliver a presentation with a specific communication intent.

5 Identify the issues of language in verbal communication.

6 Explain how culture shapes and affects communication.

8 Assess how miscommunication causes conflict within groups.

*Some lessons/activities may contain additional resources. See individual lessons/activities for those requirements.

Read/Review/Complete* Course Outcomes Due

Textbook: Chapter 8, 11 CO(s): 2, 5, 6, 8 Wednesday

Lesson CO(s): 2, 5, 6, 8 Wednesday

Discussion: Initial Post CO(s): 5, 6, 8 Wednesday

Discussion: Follow-Up Posts CO(s): as noted Sunday

Assignment 1 CO(s): 2, 3, 5, 8 Sunday

Assignment 2 CO(s): 3 Sunday

Course Project CO(s): 2, 5 Sunday

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(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Yesterday

Here are the randomly assigned group membership lists.

There is a dedicated group discussion board for the Week 4 Team Outline Exercise.

You should interact on the group discussion board. You can also use the group email tool.

You are not required to "meet," have a conference call, or interact outside of this system.

You are not responsible for students who do not participate.

You are not penalized for students who do not participate.

Students who do not participate do not earn points.

Every individual student must submit a copy of the group solution to the gradebook to earn points.

Screenshot attached to help you identify your group. Information also pasted below.

Groups (5)

' 1 1 (https://chamberlain.instructure.com/courses/52350/group… 5 students

( Felicia Castro-Lariviere

( Georgia Kidson

( Leila Lafortune

( Kayla Loyd

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' 1 2 (https://chamberlain.instructure.com/courses/52350/group… 6 students

( Emily Reedy

( Hannah Bennett

' 1 3 (https://chamberlain.instructure.com/courses/52350/group… 6 students

( Sandy Nguyen

( Mariel Ortiz

( Shreya Patel

( Tanya Stueber

( Marisha Willis

( Ronley Brown

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' 1 4 (https://chamberlain.instructure.com/courses/52350/group… 6 students

( Benita Clottey

( Mary Grace Floresca

( Chrisa Anne Masaoy

( Rita Mikha

( Karina Posada

( Corbin Evans

( Elektra Kelly

( Ebony Maupin

( Amity Mills

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Group Membership Nov 18.docx (https://chamberlain.instructure.com/files/6004141/download?

download_frd=1&verifier=TnGJIQDpqlQt9Bp4k5lTwX1SAwFXAVmR7MNevWlN)

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' 1 5 (https://chamberlain.instructure.com/courses/52350/group… 6 students

( Alexa Molzahn

( Johanna Vetter

( Kaydee Duran

( Ashley Martinez

( Nick Mathew

( Kit Louis Molas

( Katrina Troyer

( Taylor Woods

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(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Yesterday

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How Culture Drives Behaviours | Julien S. Bourrelle | TEDxT…

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Yesterday

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We Are Not All That Different: Race and Culture Identity | Se…

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Yesterday

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Everything you always wanted to know about culture | Saba…

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(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Yesterday

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ON THE GROUP PROJECT Many students ask about non-participating group members on the Week 4 Team Outline Activity:

1. You are not penalized for group members who do no post to the group discussion board or participate

2. You do not have to be concerned with non-participating group members

3. You do need to participate with group members who do participate

4. Each and every group member needs to submit the team solution individually to earn points

5. There is more than one solution to organizing the mixed up outline

6. Non-participating group members earn no points from your work

Hope that covers it!

(https://chamberlain.instructure.com/courses/52350/users/108327)Ashley Martinez (https://chamberlain.instructure.com/courses/52350/users/108327) Yesterday

Hello Professor & Class,

An individual decision is made by one person. This type of decision making is very different from group decision making. An article discussed the benefits of individual decision making. Those include, “making prompt decisions, unable to escape responsibilities, and it saves times, money and energy as individuals usually make prompt and logical decision” (Teebom, 2018). When making an individual decision, decisions are made faster because you do not have to weigh in the opinions of other members. The person making the decision is responsible for that decision, because they are the one that chose it. It allows things to be seen from one perspective and to make a decision based off of one person’s opinion. According to the textbook, “group communication is the exchange of information with those who are culturally, linguistically, and/or geographically alike” (McLean, 2018, p. 475). Group decisions are made by a various people, that all have different perspectives and opinions. Group think according to an article has a benefits as well. Those include, “potential to collect more complete information, many views and

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approaches results in better decision-making, interest of all members will be taken into account” (Teebom, 2018).

I would convince my manager that a smaller group would be more beneficial because the larger the group is more likely to subdivide. A group containing twenty people would subdivide and form micro groups. This would not allow there to be a great group discussion or come to a mutual agreement for the project. Every micorgroup would interact and have their own perspectives complicating the project overall. A smaller group would be more beneficial. This would allow for various different interactions, but not too many opinions that it complicates the overall decision-making process. I believe that the project would be completed faster with a smaller group and various opinions to include different views and approaches on the project.

As the appointed leader of the project, I would deal with John in a very professional manner. I would display radical candor as the group leader to show that I am invested in the project and value the individuals for their skills and abilities. I would ensure that John was able to show his skills, abilities, and voice his opinion. I would just keep a close eye on him and make sure that he is not up to no good. I would also ensure that all members of this project were doing the equal amount of work and we came to a mutual agreement among the group. If the manager insisted that John remain part of the group, it would be because he knew that I could see around his hidden agendas. If for some reason there was an issue with John or the group overall, I would use the group problem solving techniques described in the textbook. Those include, “defining the problem, analyzing the problem, establishing criteria, considering possible solutions, decide on a solution, implementing the solution, and following up on the solution” (McLean, 2018, p. 478).

References:

Teeboom, L. (2018, October 26). Group Vs. Individual Decision Making for a Business. Retrieved from: https://smallbusiness.chron.com/group-vs-individual-decision-making-business-448.html

McLean, S. (2018). Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/ (https://online.vitalsource.com/#/books/9781453390429/)

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) 4:54am

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Thanks for taking the first turn Ashley!

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(https://chamberlain.instructure.com/courses/52350/users/136127)Corbin Evans (https://chamberlain.instructure.com/courses/52350/users/136127) 11:12am

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Ashley, I agree with you in the case of the large group sizes. In larger groups, it is hard to establish a definitive goal and compliance is always an underlying issue in some of the participants. Making sure the stipulations and expectations before the project begins is pertinent in order to gauge who is putting in the amount of work needed and who isnt.

(https://chamberlain.instructure.com/courses/52350/users/119452)Kayla Loyd (https://chamberlain.instructure.com/courses/52350/users/119452) 9:39am

Professor and Class,

To begin I would make sure that we all have copies of what is the goal. Once that has been taken care of, I would try to explain the information to my colleague the best I can without bias, judgment, or without embarrassing her. If she still doesn’t understand fully, I would see if we had a translator in office or use a translator app for everyone to feel included and aware. I would be sure to inform the colleague that gift giving in the United States is not always supported. Accorded to the article, “The acceptance of gifts, services and hospitality is related to the issue of conflicts of interest and can leave an organization vulnerable to accusations of unfairness, partiality or deceit. Its commercial relationships may be subject to bias and its ethical reputation will be at risk (Moore, 2006).” With this knowledge I will be sure to give that person information on possible conflicts that can arise by gift giving and articles on other ways to show appreciation. While explaining these differences and expectations, I would have to be sure that I remain respectful, honest, and sensitive to her culture. The biggest unspoken expectation of people is that we will be ethical. In terms of interpersonal communication, this means that we perceive one another as human beings with common interests and needs, and we do not intentionally exploit each other (McLean, 2018). We all must work as a team to accomplish the same goal.

Thank you,

Kayla L.

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References:

Moore, G. (2006). The Institute of Business Ethics/European Business Ethics Network-UK Student Competition in Business Ethics. Business Ethics: A European Review, 15(3), 292–292. doi: 10.1111/j.1467-8608.2006.00443.

(https://chamberlain.instructure.com/courses/52350/users/108327)Ashley Martinez (https://chamberlain.instructure.com/courses/52350/users/108327) 11:14am

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Hi Kayla,

This is a great post and the way you would handle this issue is very professional. I believe that a translator would be extremely helpful and allow her to gain a better understanding of what is being discusses around her. It would allow her to feel more comfortable communicating ,because she fully understood the conversation. I believe a way that would help her understand that present are not necessary would be to allow her to understand workplace and professional relationships. Allowing her to understand those relationships may allow her to understand that present are not acceptable or required.

(https://chamberlain.instructure.com/courses/52350/users/136127)Corbin Evans (https://chamberlain.instructure.com/courses/52350/users/136127) 11:15am

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Kayla, a tangible copy of expectations and goals is always helpful, especially in this situation! We use translators at my current job in order to communicate with non-English speaking patients and it is extremely helpful in cases where there is a language barrier. I also agree with the respect factor to her culture, as respect is such a huge theme in interpersonal communication.

(https://chamberlain.instructure.com/courses/52350/users/136127)Corbin Evans !

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(https://chamberlain.instructure.com/courses/52350/users/136127) 11:09am

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A colleague from another country has limited English-speaking skills and does not comprehend the group task. Additionally, this colleague has the habit of giving gifts to business associates at the end of projects. Gift-giving is an expected part of business etiquette in her culture. How do you deal with these issues to ensure the success of the group? What criteria would you set early on in the process?

Interpersonal communication will be a common occurrence not only in healthcare, but in any career situation because of the exponentially emerging concepts of globalization and multicultural work environments.

When addressing this issue, I would make sure to always respect her culture and accept the gifts, because it could possibly be considered disrespectful in her culture to deny a gift, but make sure the priorities are established in writing when the projects are first assigned. A step-by-step list of the objectives of the project and everyones roles should be established in order to maintain structure. An effectual interpersonal communication competence improves the quality and performance of relationships among people. Furthermore, interpersonal interactions among individuals from different nationalities and their good levels of interpersonal communication competence help organizations to be successful globally. (Sarwari, 2018) Interpersonal communication competence, as defined by Ruben (1976), is "the ability to function is a manner that is perceived to be relatively consistent with the needs, capacities, goals, and expectations of the individual in one's environment while satisfying one's own needs, capacities, goals, and expectations." Making sure everyone is on the same page when establishing roles and goals is pertinent to success in a company. Using some form of translation or illustration would be very helpful in order for her to gain complete clear understanding of her exact role. Language barriers can be a very difficult obstacle to defeat, especially in the medical field. However, in today's society there are many resources to use and ways to go about addressing these barriers. For example, at work we have a translation phone for non-English speaking patients; We call the line, say which language we need translated, and we talk through the translator during the entire visit.

References

Sarwari, A. Q., Wahab, M. N., Said, M. H. M., & Aziz, N. A. A. (2018, July). Assessment of the Characteristics of Interpersonal Communication Competence Among Postgraduate Students of Different Cultures . Retrieved November 19, 2019, from https://immi.se/intercultural/nr47/sarwari.html (https://immi.se/intercultural/nr47/sarwari.html) .

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(https://chamberlain.instructure.com/courses/52350/users/128282)Mariel Ortiz (https://chamberlain.instructure.com/courses/52350/users/128282) 11:20am

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Hello everyone,

Now a days we have technology that can aid us if we can't speak the other person's language. So, we have options in these types of situations like apps, heir a translator, or maybe there is a co-worker who might speak the language. In the article, Community Colleges address the Workplace Language Barrier mentions, "Workplace English language programs enable employees to gain additional language skills in the context of their employment settings" (Maloneyand, 2015, pg 16). With this program it can help both the colleague and everyone in the workplace to avoid miscommunications. In this situation, I would make sure to utilize one of the options. If the coworkers and I have a translator app or even use google translate online it can help with the task. If anyone agrees it would become a mutuality for us to work together to make the person more comfortable and get things done (McLean, 2018). Knowing that they do not speak English too well will help to set as a criteria in the early process for us to have our phones handy in case of translation is needed. Another way to help this colleague is to make sure you are pronouncing your words correctly. Also, since the person likes to give gifts as a habit, I would accept it either way regardless in how the project went. I would suggest that everyone give a gift back to say that we are thankful for having them working with us or everyone chips in to give them a gift.

Maloneyand Ann Rubenzahl, J. (2015). Community Colleges Address the Workplace Language Barrier. Westchester County Business Journal, 16–17.

McLean, S. Exploring Interpersonal Communication. [VitalSource Bookshelf]. Retrieved from https://online.vitalsource.com/#/books/9781453390429/

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