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9/18/2018 University of Phoenix

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676 Pluck the low-hanging fruit. If you can make an immediate improvement even though you are in the middle of a project, do it. It boosts morale and gives credibility to your analysis. Make a chart every day. Commit your learning to paper; it will help push your thinking and assure that you won’t forget it. Hit singles. You can’t do everything, so don’t try. It’s better to get to first base consistently than to try to hit a home run and strike out 9 times out of 10. Don’t accept “I have no idea.” Clients and their staff always know something, so probe them for some educated guesses. Engage the client in the process. If the client doesn’t support you, the project will stall. Keep your clients engaged by keeping them involved. Get buy-in throughout the organization. If your solution is to have lasting impact on your client, you have to get support for it throughout the organization. Be rigorous about implementation. Making change happen takes a lot of work. Be rigorous and thorough. Make sure someone takes responsibility for getting the job done.

Operations Consulting Tool Kit Operations consulting tools can be categorized as tools for problem definition, data gathering, data analysis and solution development, cost impact and payoff analysis, and implementation. These—along with some tools from strategic management, marketing, and information systems that are commonly used in OSCM consulting—are noted in Exhibit 25.3 and are described next. Note that several of these tools are used in more than one stage of a project.

exhibit 25.3 Operations Consulting Tool Kit

9/18/2018 University of Phoenix

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9/18/2018 University of Phoenix

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PRINTED BY: [email protected]. Printing is for personal, private use only. No part of this book may be reproduced or transmitted without publisher's prior permission. Violators will be prosecuted.

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