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Help Desk Ticket

Ticket Number: Enter ticket number. Ticket Category: Hardware

Ticket Information

Name: Sam Snedecker Department: Network Admin

Date and Time: 12 April 2018 Technician: Enter your name

Description of Problem

We need to change the storage configuration of our CorpServer and CorpData Server. We need to provide resiliency to our storage by incorporating a RAID scheme. We want to have the maximum available storage on each computer. Implement whichever scheme you think best. Be careful with CorpServer because it also hosts our Virtual Machines.

Technician Response

Enter the steps required to address or fix the issue. You can use numbers or bullets to show your methodology

Hours Worked: Enter hours worked

Pictures (Insert Additional as Needed)

Importance: ☐ Mission Critical ☐ Slowing User Down ☐ Schedule When Able

Conclusion: ☐ Resolved ☐ Pending (Escalated) ☐ Unresolved

Additional Comments

Enter any other comments pertinent to the issue