Threaded Discussion: How Can You Effectively Communicate with an Employee When He/She is Nasty, Has a Bad Attitude, and Always Negative?
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ThreadedDiscussionHowCanYouEffectivelyCommunicatewithanEmployeeWhenHeSheisNastyLJHasaBadAttitudeLJandAlwaysNegative.docxThreaded Discussion: How Can You Effectively Communicate with an Employee When He/She is Nasty, Has a Bad Attitude, and Always Negative?
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Your initial response should be posted by Wednesday, November 10th at 11:59 PM. However, you have until Monday, November 15th at 11:59 PM to complete your other requirements for this assignment: respond to at least two of your classmates and/or Professor Wright. Please make sure you read the rubric to understand how you will be graded. Lastly, please make sure your post sentences that are grammatical correct and don't merely say yes or no. If you have any questions or concerns, PLEASE do not hesitate to contact me.
Reading Assignment-7
Chapter 11: Communication
Chapter 12: Leadership
Initial response should be at least 150 words for the discussion post and no less than 100 words for the classmate’s response.
INITIAL RESPONSE IS DUE WEDNESDAY BEFORE MIDNIGHT AND CLASSMATES POST IS DUE MONDAY.
FIRST CLASSMATE POST:
Lillie Leach
YesterdayNov 10 at 9:43am
There are five good ways to deal with this type of person. (Links to an external site.)
1. First empathize, try understanding what they are going through. Try to find out what's causing them to act that way.
2. Talk to them but don't try to help, give them a chance to blow off some steam. Listen and try to understand his or her frustrations, but never get involved it them.
3. Find out what makes them happy, talk about the things that makes them smile. Maybe it's a child or a spouse, a hobby or sports that gives them joy and remind them of that.
4. Listen to what they are not saying, pay attention to how they really feel, things they say between the lines. You can hear it the dark humor they may use to deal with their hurt.
5. Have fun, sometimes a good laugh is all that is needed to change a bad attitude. Just allowing a little fun may change a negative into a positive behavior.
cite works
http://www.inc.com/peter-economy/5-ways-to-deal-with-the-really-negative-person-in-your-life.html
SECOND CLASSMATE POST:
Raymond bellamy
YesterdayNov 10 at 9:31pm
Raymond L. Bellamy Jr.
There are many ways to deal with a rude customer that has a nasty attitude with one of your workers as a manager. The three effective ways that come to my mind when dealing with a rude customer is being caring, actively listening, and staying calm no matter the situation. In my opinion, the easiest way to calm an angry customer is being empathetic; show them that you care. Know the reason why they are mad makes this skill easier. Listening and doing it actively can play a big role when it comes to diffusing an angry customer. If you are listening to the words of the angry customer, you can easily figure out how to fix the problem. In my opinion, staying calm no matter what, is the most effective skill to use when dealing with an angry customer. It is very important to remember you cannot get emotionally tied into the conversation because the comments that are being made by the angry customer may be towards you or coworker, but they are speaking out of anger and most of the time they don’t mean anything they are saying to you at the moment.
