business survey with suggested implementation

THEORGANIZATIONDIAGNOSTICSURVEY_Blank.docx

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Instructions: For each item below you are asked to make two assessments. The first assessment asks you to rate the importance of the item to the success of your organization. The scale runs from 1 "not at all important" to 5 "absolutely essential". The second scale asks you to rate the performance of your organization. The scale runs from 1 "we never do this" to 5 "we always do this".

SERVICE OR PRODUCT QUALITY

3. We put our clients first in everything we do.

	1	2	3	4	5
Importance to success
How are we doing?

4. We find the time to do things "right" the first time rather than having to correct mistakes later

	1	2	3	4	5
Importance to success
How are we doing?

5. We set specific, measurable and clear goals which help us achieve excellence.

	1	2	3	4	5
Importance to success
How are we doing?

6. We work continuously to improve the quality of our products, services and processes.

	1	2	3	4	5
Importance to success
How are we doing?

7. We encourage and support new ideas, creativity and innovation.

	1	2	3	4	5
Importance to success
How are we doing?

8. When we make a mistake, we do not hide it. We go out of our way to make it right.

	1	2	3	4	5
Importance to success
How are we doing?

9. We work hard to achieve total quality in everything we do

	1	2	3	4	5
Importance to success
How are we doing?

10. We use formal, regular, and structured methods to listen to our clients or customers.

	1	2	3	4	5
Importance to success
How are we doing?

11. We assess our products and services regularly to ensure that they are still relevant, meeting needs and of high quality.

	1	2	3	4	5
Importance to success
How are we doing?

12. We keep all of our stakeholders fully informed on matters affecting them.

	1	2	3	4	5
Importance to success
How are we doing?

13. We are committed to the community in which we operate and actively contribute towards its success.

	1	2	3	4	5
Importance to success
How are we doing?

14. We use statistical controls to keep our performance within the targets that we set.

	1	2	3	4	5
Importance to success
How are we doing?

15. We measure our organizational performance against the best in the field and work hard to stay on top.

	1	2	3	4	5
Importance to success
How are we doing?

16. We stick to our schedules and deliver what we promise, on time.

	1	2	3	4	5
Importance to success
How are we doing?

BUILDING A HIGH PERFORMANCE CULTURE

17. We set high expectations for ourselves and each other.

	1	2	3	4	5
Importance to success
How are we doing?

18. We do a lot of our work in teams. We work hard at building cohesion and integration

	1	2	3	4	5
Importance to success
How are we doing?

19. We encourage a sense of "team" throughout the organization.

	1	2	3	4	5
Importance to success
How are we doing?

20. We work hard to build a positive work culture supportive of excellence in everything we do.

	1	2	3	4	5
Importance to success
How are we doing?

21. We treat each other internally the same way we treat our external customers.

	1	2	3	4	5
Importance to success
How are we doing?

22. We make work interesting, rewarding and challenging for those who do it.

	1	2	3	4	5
Importance to success
How are we doing?

23. Our "front-line" staff is empowered to make the decisions necessary to get the job done.

	1	2	3	4	5
Importance to success
How are we doing?

24. Our actions always reinforce the self-esteem of others.

	1	2	3	4	5
Importance to success
How are we doing?

25. We listen to our staff, our customers, our suppliers and others and we try hard to exceed their expectations of us.

	1	2	3	4	5
Importance to success
How are we doing?

26. We provide opportunities for continuous learning and growth for those who want it.

	1	2	3	4	5
Importance to success
How are we doing?

27. We have access to the best tools and latest technology to do the job assigned to us.

	1	2	3	4	5
Importance to success
How are we doing?

28. We make the fullest use of our employee’s' ideas, knowledge, skills and experience.

	1	2	3	4	5
Importance to success
How are we doing?

LEADERSHIP AND MANAGEMENT

29. We keep up with external trends and developments that might affect our future.

	1	2	3	4	5
Importance to success
How are we doing?

30. We take risks and challenge old and outdated ways of working.

	1	2	3	4	5
Importance to success
How are we doing?

Together, we develop a vision of the future that inspires and motivates us towards excellence.

	1	2	3	4	5
Importance to success
How are we doing?

32. We each have a clear vision for our part of the organization and we work to get others to buy into it.

	1	2	3	4	5
Importance to success
How are we doing?

We proclaim our values, and our commitment to integrity, ethics and the truth.. and we deliver.

	1	2	3	4	5
Importance to success
How are we doing?

We build on our people's strengths and provide the coaching and counselling needed to do their jobs and pursue their careers.

	1	2	3	4	5
Importance to success
How are we doing?

We encourage our employees to take risks in the pursuit of excellence.

	1	2	3	4	5
Importance to success
How are we doing?

36. We encourage our staff to find solutions to their own problems and carry them out.

	1	2	3	4	5
Importance to success
How are we doing?

37. Our leaders lead by example, inspiration and trust, not intimidation.

	1	2	3	4	5
Importance to success
How are we doing?

38. We celebrate and reward the achievements of individuals and groups.

	1	2	3	4	5
Importance to success
How are we doing?

MANAGEMENT

39. We involve all key stakeholders in regular strategic planning

	1	2	3	4	5
Importance to success
How are we doing?

40. We set our priorities and manage our time based on the organization's goals

	1	2	3	4	5
Importance to success
How are we doing?

41. We all know what the organization's priorities are and how they affect us.

	1	2	3	4	5
Importance to success
How are we doing?

We keep our policies and procedures simple and straightforward.

	1	2	3	4	5
Importance to success
How are we doing?

We keep our organization structure simple, lean and flexible.

	1	2	3	4	5
Importance to success
How are we doing?

We delegate to those staff who have the competence and motivation to work on their own.

	1	2	3	4	5
Importance to success
How are we doing?

Individual authority matches responsibility and accountability.

	1	2	3	4	5
Importance to success
How are we doing?

We provide clear directions to those who need it.

	1	2	3	4	5
Importance to success
How are we doing?

We adapt our leadership style to suit the needs of those we lead.

	1	2	3	4	5
Importance to success
How are we doing?

We know the measures and standards that apply to our work.

	1	2	3	4	5
Importance to success
How are we doing?

We each stay up-to-date on how our part of the organization is performing relative to goals

	1	2	3	4	5
Importance to success
How are we doing?

We identify problems before they get out of hand and deal with them.

	1	2	3	4	5
Importance to success
How are we doing?

We make sure that those who do not want to work or accept responsibility do not get a free ride at the organization's expense.

	1	2	3	4	5
Importance to success
How are we doing?

We deal appropriately and fairly with those who continually fail to perform to standards.

	1	2	3	4	5
Importance to success	*
How are we doing?

DECISION-MAKING/ACTION PLANNING

We do thorough and complete analysis of options before we make major decisions.

	1	2	3	4	5
Importance to success
How are we doing?

We make the tough and necessary decisions when they are needed.

	1	2	3	4	5
Importance to success
How are we doing?

We develop action plans that show clearly who has to do what, where, when and how.

	1	2	3	4	5
Importance to success
How are we doing?

We develop plans, budgets, schedules and the controls necessary to achieve our goals

	1	2	3	4	5
Importance to success
How are we doing?

RESOURCE MANAGEMENT

We manage our financial affairs well and treat resources entrusted to us with respect and integrity

	1	2	3	4	5
Importance to success
How are we doing?

We use our resources well and assign them to the areas of greatest need and potential.

	1	2	3	4	5
Importance to success
How are we doing?

We help everyone to understand and stay up-to-date on the financial performance of our organization.

	1	2	3	4	5
Importance to success
How are we doing?

COPING WITH CHANGE, STRESS, TIME AND AMBIGUITY

We manage change well and help individuals cope when the change is difficult.

	1	2	3	4	5
Importance to success
How are we doing?

We help each other to cope with workplace- generated stress when needed.

	1	2	3	4	5
Importance to success
How are we doing?

We understand, accept and appreciate the personality differences among us.

	1	2	3	4	5
Importance to success
How are we doing?

We face conflict rather than avoid, or hide it.

	1	2	3	4	5
Importance to success
How are we doing?

We participate in making decisions that affect us and our work.

	1	2	3	4	5
Importance to success
How are we doing?

We help each other to cope with areas of ambiguity and lack of clarity in our work.

	1	2	3	4	5
Importance to success
How are we doing?

We manage our time well and eliminate waste, redundancies and bottlenecks.

	1	2	3	4	5
Importance to success
How are we doing?

HUMAN RESOURCE MANAGEMENT

Advice and guidance on Human Resource management is available to all.

	1	2	3	4	5
Importance to success	1
How are we doing?

We invest significant time and resources in staff training and development.

	1	2	3	4	5
Importance to success
How are we doing?

We hire the best people for the job regardless of gender, age, race, ethnic background, or disability.

	1	2	3	4	5
Importance to success
How are we doing?

70. We work well with any unions that represent our employees.

	1	2	3	4	5
Importance to success
How are we doing?

71. We conduct regular, positive, open and productive staff meetings.

	1	2	3	4	5
Importance to success
How are we doing?

We provide a safe, healthy and environmentally-friendly workplace.

	1	2	3	4	5
Importance to success
How are we doing?

We listen to staff concerns, complaints and grievances and deal with them effectively.

	1	2	3	4	5
Importance to success
How are we doing?

74. We eliminate boring, routine and repetitive work wherever possible

	1	2	3	4	5
Importance to success
How are we doing?