Assignment 01.2: Interview Preparation

The goal of your interview with a healthcare professional is to learn how the professional approached the implementation of the new system or computer software, what challenges s/he encountered, and the problem-solving the organization undertook to make the implementation a success. The following questions may help you achieve the goal of this interview:

• How is the request for new computer software handled in your organization? Is there a special request form used? What information is required before a request for new software/computer is considered?

• How were the end users' requirements identified? Who were the end users? Were end users interviewed?

• Was there a review of existing forms?

• Were procedures observed?

• Were data models used to describe the needs of the new system?

• Were there any problems encountered in trying to identify user needs?

• How was the system designed? Who was involved with design of the system?

• Were data models or other models used to design the system?

• How was the system tested before being implemented? Did any problems surface during testing? If so, what were the problems and how were they resolved?

• How was the training program for end users developed? What did training consist of? How long did training take?

• How is the system now maintained?

• If you were to acquire another system, what would you do differently and why? • What advice do you have for a new healthcare professional regarding systems analysis, design, and implementation?