Intercultural Communication Paper (and INCA Survey) Instructions

and thus from time to time they hurt other people’s feelings, and are unsuccessful in intercultural communication. Motivation They wish to take up other perspectives, to put themselves into the ways of feeling and thinking of other people and to analyse them. Knowledge/skills They are able to show empathy towards people from foreign cultures with their feelings and thoughts. They show interest in what other people feel and how they perceive situations. Behaviour They describe what others feel in certain situations. They observe others carefully and recognise emotions that are hardly made explicit, and understand them in their respective contexts. In their own actions, they consider the perspectives of others and avoid hurting them, for example by asking about their feelings, and taking these into consideration in their own actions. (Michael Byram, on behalf of Torsten Kühlmann, Bernd Müller-Jacquier and colleagues)

INCA – Intercultural Competence Assessment – www.incaproject.org 12