| 9. (16 pts) A local delivery service is assessing its delivery times by monitoring 5 randomly selected |
| delivery times each day over the past 12 days. |
| | | Time (min) |
| | Day | Obs1 | Obs2 | Obs3 | Obs4 | Obs5 | | | a. Calculate the process mean delivery time. |
| | 1 | 26 | 12 | 25 | 12 | 23 |
| | 2 | 14 | 25 | 24 | 28 | 13 |
| | 3 | 22 | 27 | 12 | 29 | 27 |
| | 4 | 24 | 25 | 10 | 17 | 21 |
| | 5 | 24 | 28 | 27 | 30 | 29 |
| | 6 | 18 | 10 | 12 | 30 | 11 | | | b. If the process standard deviation is 5.6 min, calculate |
| | 7 | 12 | 27 | 19 | 15 | 29 | | | the 3-SEM upper and lower lower control limits on delivery time. |
| | 8 | 17 | 24 | 16 | 14 | 19 |
| | 9 | 16 | 17 | 20 | 14 | 30 |
| | 10 | 23 | 18 | 21 | 15 | 24 |
| | 11 | 16 | 18 | 20 | 19 | 11 |
| | 12 | 27 | 12 | 23 | 23 | 18 |