essay

Service Blueprint Assignment #1

Team members (list)

(paste a photo of your group and the organization)

1. Identify the service provider (name, location of the company)

2. Identify the service process that you chose

3. Identify the type of customer (“customer segment”) that the company typically targets for this service process

4. Explain your experience in this service interaction using a sequential (numbered) list of actions / events

1

2

3

.

.

5. What support systems (i.e. technology, automated or manual tools or software) were used in providing the service?

6. Using a software tool of your choice, create a blueprint of the service process and present it here.

NOTE: You can paste an image or screen capture in this box (if there is enough space) or include it as another page of this document. Make sure that the blueprint is clearly visible.