project management- Assignment 7

tempforreviewquestions7.xls

Sheet1

Module 7 - Activity 7.4 Pareto Chart
Customer Complaints	Frequency/Week	%	Cumulative %
Service rep cannot answer customer’s questions	72	34%	34%
Customer is on hold too long	45	21%	55%
Service rep does not follow through as promised	35	17%	72%
Customer gets transferred to wrong area or cut off	59	28%	100%
Total	211

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