Final Presentation
elyesusa
TECH460ElyesOuechtati.pptxTECH460 Elyes Ouechtati Module 6
Implementation Plan
Rubric
| Criteria | Total |
| Include problem statement slide from previous deliverable | 10 |
| Include recommended solution slide from previous deliverable | 10 |
| Work Breakdown Structure | 20 |
| Schedule | 20 |
| Solution validation | 30 |
| Solution evaluation and continuous improvement | 30 |
| Legal, ethical and cultural considerations | 30 |
| Total | 150 |
Problem Statement
Coca Cola Company needs to focus on incorporating technology to enhance customer focus.
It is possible that incorporating CRM, also known as customer relationship management, into daily technical operations can help the company in becoming more customer-focused. It refers to a system that enables businesses to control their interactions with customers.
The company will be able to identify consumer complaints more quickly, which will allow them to quickly and effectively address these problems.
With the combination of Internet of Things IoT and CRM, Coca-Cola Company can collect the customer data in a more efficient and effective way.
Recommended Solution
HubSpot
Justification
The feasibility and efficiency is good.
Coca Cola is most likely going to make profits following the rollout.
With the effective use policy, the product is necessary and competitive equally.
It will help in collecting customer data and increase chances creating of diverse products for diverse consumers.
Work Breakdown Structure
Analysis
Create draft for requirements and specifications
Approving of requirements
Software design process
Design of the company side software
Design of client side software
Web app development
Creating new design
Coding HTML for web
Integrate Cloud API
Integrate with the current website
Test web app
iOS app development
Adapting common design for iOS
Coding of iOS app
Integrating with the Cloud API
Test iOS app
Android app development
Adapting common design for android
Coding of android app
Integrating with the Cloud API
Test android app
Schedule
Analysis of Project
Software Design Process
Web App development
iOS App development
Android app development
Validation
HubSpot software needs to be integrated in all platform of coca-cola from website to iOS and Android app and each will be tested individually.
The current website and apps will have new hubspot function integrated to check results and differences
End-to-end validation
Beta test with selected users
Evaluation and Continuous Improvement
Ongoing monitoring and evaluations
Data reports evaluations
Bug report and requests of users for changes in new system
Data traffic volume in network
iOS and Android app testing
Web app testing
Continuous improvement
Customer requests will be constantly looked into for improvements
New features will be evaluated
Server, database and network capacity will be given priority for upgrading
Legal, Ethical and Cultural Considerations
The software is based on information of customers and their preferences that will require to collect personal data of customers and it can be risky process due to data theft.
Company must make sure to inculcate security system in the software to avoid any data related theft and protect information of application and website users.
