CMGT/410: Project Charter Team Assignment

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Project Charter Template

CMGT/410 v19

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$C:\Users\djshirey\OneDrive - University of Phoenix\F_Drive\Style Guides\UPX Logos\Horizontal format\UOPX_Sig_Hor_Black_Medium.png$ Project Charter Template

Instructions: With your team members, create a project charter using the template below. Some example information has been provided to assist you. Please replace all example information in the template with information specific to the project charter you and your fellow team members create.

1.0 Project Identification

Name	Company Website App for Shopping
Description	Create a blueprint as to design, develop, and implement the customer service app to provide ease for customer shopping
Sponsor	VentureSouth Investors
Project Manager	Project Lead
Project Team Resources	Development Team

2.0 Business Reasons for Project

· Increase sales for profit and create an easy to use platform for customers to shop. Create personalized options and specific target merchandise based on shopping habits.

3.0 Project Objectives (Purpose)

· To provide ease to the user as to develop tools, guidelines, and support for customer transactions and simplistic ways to shop on a mobile app. Allow the tracking of purchases for ease of future reorders.

4.0 Project Scope

· In scope:

· Cloud-based web server infrastructure to host customer service app

· Development of customer transaction app

· Development of items in/out of stock

· Web hosting services to host the app

· Integration with banks for payments

· Mobile system to process customer payments

5.0 Requirements – User Stories

User Story	Description
Shopping	“As retail customer, I want to search for items in the webstore, so I can select products I like to purchase.” “As retail customer, I want to review the selected items I have for purchasing, so I can visualize all the products I want to buy.”
Transaction	“As retail customer, I want to be able to order my selected items, so I could purchase the items from the webstore.” “As new retail customer, I want to be able to enter my personal information, so the shipping company could identify me when delivering my purchased the items” “As new retail customer, I want to be able to create a customer account, so I not have to enter my information again when returning to the webstore.” “As retail customer, I want to be able to enter my address, so my order could be shipped to my home address.” “As retail customer, I want to be able to select the shipping company, so I could use my delivery discount card.” “As retail customer, I want to be able to enter my payment information, so I could pay for the items I want.” “As retail customer, I want to be able to select between credit cards or debit cards for my payment method, so I could add point to my credit card, or get cashback from my debit one.”
Customer Account Access	“As retail customer, I want to be able to view all the transactions I made, so I could check the status of the placed orders, I can have a record of them.” “As an online system, I want to restrict access to information by account, so I could comply with data privacy regulations and confidentiality threads.”
Customer Account maintenance	“As retail customer, I want to be able to update my account information, so I could keep my information up-to-date, without having to contact customer service.”
Issue reporting	“As retail customer, I want to be able to report webstore issues, so I could contribute with the wellbeing of the webstore functionality, without having to contact customer service.”
Package Tracking	“As retail customer, I want to receive an email or a text message when the order is delivered, so I could verify I got the physical package.”

6.0 Milestone Dates

Item	Major Event/Milestone	Date
1.	Server testing	06/01/2020
2.	Develop application prototype for testing for select customers	09/1/2020
3.	Inform customers of the new app and get feedback	10/01/2020
4.	Implement any customer needs on the application	09/01/2020
5.	Implementation and communication to stakeholder groups	07/01/2020
6.	Launch the application	11/01/2020
7.	Evaluation of customer feedback and user experiences and online retail reactions	12/01/2020

7.0 Risks

Severity	Description
Extremely high	Technical support and business acquisitions
High	Meeting development and deployment guidelines on time
Medium	Availability of customer support

8.0 Project’s Acceptance/COS (Condition of Satisfaction)

· UAT “Given <precondition – user completes credit/debit card transactions from phone app> when <trigger – when user presses ‘buy now’ > then <result – user order will be processed, ordered and added to order history>”

9.0 Project’s Budget

· Cloud-based web site - $200,000

· Development:

· In house - $150,000

· Outsourced - $200,000

10.0 Sign-Off

Project Sponsor	VentureSouth Investors
Date	6/15/2020