The Helping Process Essay
craihan23
SWK102Week11.pptxUse of Questions
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The Counselling Process
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Exploring
Understanding
Action
Closed ended questions
-Generate one word or short responses (yes, no or a specific fact)
-don’t invite discussion
-often begin with; is, do, are
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Closed ended questions
-Closed ended questions can also be leading questions
- can suggest that the worker has a set agenda
- can imply a point of view or a value statement
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Closed ended questions
“Do you think your mother in law is a dominating person?”
“Have you followed your treatment plan?”
“Are you comfortable talking to your daughter about things that bother her?’
‘Are you married ?’
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Open ended questions
Generate descriptive answers
allows the person to focus on their concern to them and to take the discussion in the direction they choose
Uses : what, how, when, why, could, where and who.
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Situational questions
What;
Encourages the person to give facts and information…
‘What did you think she meant when she said, “ I’m tired of looking after everyone?”
Who;
To find out more..
‘Who was with you when it happened?’
(Cormier and Nurius 2003)
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Situational questions
How
emotions and the way feelings are sequenced and processed
How did you feel when you learned that he was lying to you?
Where & When
find out about place and time
‘Do you remember where you were when the phone rang?’
(Cormier and Nurius 2003)
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Situational questions
Why
Rationale for what occurred
Why did you react that way when he yelled at you?
Could
Asking if it is possible to do or say something more
Could you tell me more about what happened just before you got into an argument with your husband?
(Cormier and Nurius 2003)
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Open and closed questions
Closed
Do you feel angry?
How many children do you have?
Do you argue with your siblings often?
(Geldard & Geldard, 2012, p. 84 85)
Open
How do you feel?
What can you tell me about your children?
What is your relationship with your siblings like?
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Open and closed questions
Did you punish your son when he misbehaved?
Do you miss your mother?
Will you go away next year?
(Geldard & Geldard, 2012, p. 80)
What did you do when your son misbehaved?
Can you tell me about your feelings towards your mother?
Where will you go next year?
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Practice
Was your mother a dominating person?
Did the change disrupt your life?
Do you like it when your husband praises you?
(Geldard & Geldard, 2012, p. 80)
Can you describe your relationship with your mother?
How have the changes affected you?
How do you feel when your husband praises you?
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Questioning is not helpful when;
Intrusive
Interrogating
Creates inequality
Compromising the helping process
Controlling
Use of ‘Why’ questions
Satisfies worker’s needs
(Geldard & Geldard, 2012, p. 80)
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Questions that invite
Would you like to tell me why you have come to see me?
What is it that you would like to talk to me about?
Are you able to tell me what’s troubling you?
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Information seeking questions
Are framed in a way that indicates the worker’s genuine interest
Check first if you really need the information
“I’m curious to know what happened last time …..can you tell me about that?’
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Questions that clarify
When people make vague or unclear statements, a question can help them clarify their thinking
Allows them to focus on what is troubling them
Try : “I can’t stand it anymore?”
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Questions to heighten awareness
To help people verbalise their thoughts or feelings
“What’s on your mind right now?”
“What are you feeling right now?”
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Transitional questions
To return to an earlier discussion
Worker takes an active role in directing the process
“Earlier you talked about ……. would you like to spend some time talking about that now? ‘
‘When you arrived you said you ………would you like to say something else about that now?”
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Choice questions
To help the person recognise that they have choices
“What other ways can you respond to that? ‘
“What else do you see could happen if..?’
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Goal - oriented questions
Invite exploration of ways in which things could be different
‘How would you like things to be?’
‘What do you think life would be like if you didn’t get angry ?’
‘What stops you from achieving your goal?’
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Scaling questions
Helps the person to be specific in identifying and discussing goals
“On a scale of 1-10 . 1 being hopelessly incompetent and 10 being very competent, where do you think you fit right now ?’
“If you were to rate yourself today about handling your anger, on a scale of 1-10 , where do you think you are?”
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Importantly…
The helping relationship has to be natural
The person seeking help is allowed to explore their thoughts and feelings
Use questions when it is advantageous to do so and is appropriate
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Next week….
Values and Ethics
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Activity
Turn to the person next to you and ask them about their day?
Record the questions
and responses
Swap and do the same
See how long you can go until you ask a closed question
Swap positions and start again
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Reflection
Were the questions you asked the person next to you closed-ended?
If so, were the responses to the questions short answers?
What did you notice about the answers?
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Reflection
Look at your responses from the earlier questions you asked the person next to you (as you did with the closed ended questions)
Were your questions open-ended?
What were the responses like?
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