Enhancing Team and Organizational Performance

Dallas Café is one of the restaurants that depend on teamwork for success and excellent results including customer satisfaction. Within the restaurants there are different teams that make sure everything taking place in the divisions is a success.

Dallas Café

The Customer service team

The customer service team is a very important and sensitive team of any given restaurant. It is made up of different intellectuals who work together to satisfy the needs of the customers. To be able to compete effectively the customer services need to be of the desired standards so that the customers have something to talk about and praise about the restaurant.

Who gets to define leaders in the group?

Leadership is one of the heavy duties that someone can be given to handle. Leaders lead by example. They have a very high influential power towards their team members especially in ensuring that the demands of the organization are met. Leaders need to reflect behaviors that will motivate and inspire the other members of the group to change sacrifice their own personal duties for organizational tasks. When the team members work toward achieving the best and desired standards of the organization then it means that the zeal and influence has come from the leader (Bens, 2017).

The usage of power in terms of task completion and resource allocation

It is important as a leader to ensure that you do not show any favors to your group members. Treat all members equally to promote oneness. In a situation where there are favors shown to certain group members then it means that there will be disunity in the team and thus the desired end results would not be achieved. In terms of task completion and resource allocation, it is important to ensure that as a leader you distribute all the resources fairly and that you work with a deadline when a specific task is given to the team members (Schippers et al., 2015). Rules should be established pertaining to task completion and activities are to be carried out. If there is violation in the rules given then it means that there has to be a punishment or an immediate action taken.

How people in an authoritative position use their power, whether it is ethical and the impact of authoritative power on team members

Being authoritative and rigid is one of the things that can make a group to fail and not achieve its desired goals. Take time to listen to the opinion of the group members and weigh what they have to say concerning the activities taking place in the group (Woodcock, 2017). However, you should not take their opinion all the time. There is a point where you as a leader you need to use your authoritative power. Power is good but when it is misused it loses its meaning and instead brings more harm and trouble (Sloane, 2017). Flexibility is one of the qualities of a good leader. Work hand in hand with your group members personally in that you are able to know when they have a problem and when they are fine. This creates openness and transparency and thus the desired outcome.

How the team defines power and what is easily accepted by the team

Working towards a successful team is a very important thing that each and every leader would desire. When there is a successful leader it means there is a successful and strong team behind him or her that supports him. For a team to be successful then it means that they are jointly working towards one goal. Democratic power is the best type of power that can be used to run a team successfully. This is because the leaders and members are given an equal opportunity to air their opinions (DuBrin, 2015). The leader is not always correct in everything that he or she does and says sometimes he or she also needs to listen to what other members of the team have to say.

The influential powers you possess within your team

A leader always leads by example. He or she is like a mentor to the other members present in the group which means that whatever he says or does ends up directly affecting the team members. Being an individual of high integrity and observing the required values are the qualities of a good leader. The actions and character of the leader speaks more than he or she has to say to the members (Wheelan, 2014).

To what extent you need to exert power and how it affects the desired outcomes

When the team members are allowed to express themselves freely and their leader is always there to guide them and show them the way and be there for them in times of trouble, then the outcome of everything will be a success. But when the team members are not open to their leader and find it difficult to approach him then the outcome becomes poor and no one will be willing to sacrifice their own needs for the sake of the organization (DuBois et al., 2015).

References

Bens, I. (2017). Facilitating with Ease!: core skills for facilitators, team leaders and members, managers, consultants, and trainers. John Wiley & Sons.

DuBois, M., Koch, J., Hanlon, J., Nyatuga, B., & Kerr, N. (2015). Leadership Styles of Effective Project Managers: Techniques and Traits to Lead High Performance Teams. Journal of Economic Development, Management, IT, Finance & Marketing, 7(1).

DuBrin, A. J. (2015). Leadership: Research findings, practice, and skills. Nelson Education.

Schippers, M. C., West, M. A., & Dawson, J. F. (2015). Team reflexivity and innovation: The moderating role of team context. Journal of Management, 41(3), 769-788.

Sloane, P. (2017). The Leader's Guide to Lateral Thinking Skills: Unlock the Creativity and Innovation in You and Your Team. Kogan Page Publishers.

Van Wart, M. (2014). Leadership in public organizations: An introduction. Routledge.

Wheelan, S. A. (2014). Creating effective teams: A guide for members and leaders. Sage Publications.

Woodcock, M. (2017). Team development manual. Routledge.