Leadership Quiz
Alley21
1/16
Subsection
Question 1 1 / 1 point
(Learning Outcome 1) The concept of delegation enables managers to minimize their own time commitment to specific elements of a process, as well as improve quality and:
Question 2 0 / 1 point
(Learning Outcome 1) Which of the following is NOT a personality trait of the Big- five factor structure
coordinating.
efficiency.
controlling.
organization.
planning.
Extraversion
Agreeableness
Intraversion
Neuroticism
Conscientiousness
/
2/16
Question 3 2 / 2 points
(Learning Outcome 2) One of the major challenges in organizations today with globalization at the forefront may be adapting organizational policies and practices in light of the increasing:
Question 4 0 / 2 points
(Learning Outcome 2) Which of the following is NOT a contributing factor to job satisfaction?
Question 5 0 / 2 points
(Learning Outcome 2): In order to eliminate friction from making operational changes managers must make sure they always
homogeneous society.
polocentrism.
ethnocentrism.
workforce diversity.
geocentrism.
job characteristics
work relationships
personality
pay scale
stress
Order new equipment
hire the right employees
poll employees for ideas
add more shifts
3/16
Question 6 2 / 2 points
(Learning Outcome 3) Business transformation can also be referred to as
Question 7 0 / 2 points
(Learning Outcome 3) Which of the following is NOT involved in MBO's :
Question 8 0 / 2 points
(Learning Outcome 3) Which of the following are characteristics of appropriate goals and objectives:
retrain staff
changing policy
restructure
business process redesign
redevelopment
too much trouble
setting team and department goals
standing plans
action plans
revising goals
setting company goals
adapt and simplify
change and conform
plan and outline
4/16
Question 9 0 / 2 points
(Learning Outcome 4) What can be used by managers to better understand employees' needs and motivations?
Question 10 2 / 2 points
(Learning Outcome 4) The interview is most valid in determining all of the following about an applicant EXCEPT FOR:
Question 11 2 / 2 points
(Learning Outcome 4) Nearly four out of five organizations use this popular method to communicate to the public that they have a vacancy:
Question 12 2 / 2 points
achievable and realistic
performance evaluations
one on one meetings with employees
Maslow's Hierarchy of Needs
Suggestion Boxes
interpersonal skills.
intelligence.
level of motivation.
honesty.
head-hunters.
referrals.
walk-ins.
Internet.
word of mouth.
5/16
(Learning Outcome 5) The main difference between leaders and managers is that leaders have people who follow them while managers or supervisors have people who:
Question 13 2 / 2 points
(Learning Outcome 5) Contingent rewards, Active management by exception and passive management by exception are all characteristics of
Question 14 2 / 2 points
(Learning Outcome 5) Which of the following is one of the five major catagories of the Income Profit and Loss Statement?
Question 15 0 / 2 points
don't want to listen
do not show up on time
work for them
quit without notice
Transactional Leaders
Transformational Leaders
Servant Leaders
Authentic Leaders
waste costs.
direct labor costs
operating expenses
utility costs.
raw material costs.
6/16
(Learning Outcome 6) Companies use ______________ to help identify experts in different fields.
Question 16 2 / 2 points
(Learning Outcome 6) Which one of the following is not a category that defines the management roles according to Mintzberg?
Question 17 0 / 2 points
(Learning Outcome 6) Which of the following is not one of the four critical steps in designing, implementing and managing an innovation network?
Question 18 2 / 2 points
Social Networking
Learning from others
Experimentation
Want ads
Head Hunters
Interpersonal
Decisional
Informational
Transformational
restructure and redesign
support and govern
set boundaries and engage
managing and tracking
7/16
(Learning Outcome 7) The theory of motivation that argues that individuals analyze three relationships: effort-performance, performance-rewards, and rewards- personal goals is:
Question 19 2 / 2 points
(Learning Outcome 7) This can increase your overall effectiveness as a manager:
Question 20 2 / 2 points
(Learning Outcome 7) Which of the following is not a component of change?
Question 21 2 / 2 points
equity theory.
McGregor's Theory X.
Maslow's hierarchy.
expectancy theory.
hygiene theory.
working your way up the ladder
giving employees raises
Promoting a positive work attitude
Have good work ethic
Empower Employees
Create a definable strategy
Counter resistance
Poor Communication
Track progress
8/16
(Learning Outcome 4) All of the following are needs in A. H. Maslow's hierarchy of needs theory EXCEPT FOR:
Question 22 0 / 2 points
(Learning Outcome 4) Hersey and Blanchard have identified all of the following as the stages of follower readiness EXCEPT FOR:
Question 23 2 / 2 points
(Learning Outcome 8) The following are all categories of stressors that underline the different casual circumstances for stress at work EXCEPT FOR:
Question 24 2 / 2 points
(Learning Outcome 8) The following are economic factors that can contribute to workplace stress EXCEPT:
self-actualization.
emotional.
esteem.
physiological.
safety.
An employee is both able and willing to do the job.
An employee is willing to do the job but not able to do the job.
An employee is unable to do the job but willing to perform the necessary tasks.
An employee is both unable and unwilling to do a job.
An employee is able to do the job but is unwilling to do so.
Environmental Demands
Role Demands
Physical Demands
Task Demands
9/16
Question 25 0 / 2 points
(Learning Outcome 8) Most barriers to effective communication can be overcome through all of the following EXCEPT FOR:
Question 26 0 / 2 points
(Learning Outcome 8) :Which of the following is not one of the four key work behaviors that help us understand why people behave the way they do?
Question 27 2 / 2 points
(Learning Outcome 8) Absenteeism is more prevalent in people:
company relocation causing employees to quit or move
Lack of trade and professional unions in the workplace
Inter-company rivalries caused by global competition
Pressure from investors who can withdraw money from company stocks
constraining emotions.
thinking first.
tailoring language to the receiver.
positive selection diagnosis.
learning to listen.
Job Performance
Character
Organizational Citizenship
Absenteeism
Turnover
with young children
10/16
Question 28 0 / 2 points
(Learning Outcome 9) The following are all characteristics of effective teamwork EXCEPT:
Question 29 2 / 2 points
(Learning Outcome 9) Which of the following is not a part of the P-O-L-C Framework:
Question 30 2 / 2 points
that rely on public transportation
that commute
with poor work attitudes
with health problems and work/life balance issues
Skills
Understanding
Mutual Trust
Rewards
Inspiring Vision
Culture
Dynamics
Motivation
Groups/Teams
Social Networks
11/16
(Learning Outcome 9) Which of the following is not one of the stages of the Group Development Model?
Question 31 0 / 2 points
(Learning Outcome 9) The more cohesive the group:
Question 32 0 / 2 points
(Learning Outcome 10) : The following are all types of Judgment Evaluations Except:
Question 33 2 / 2 points
Forming
conforming
Performing
Adjourning
Storming
the more its members will communicate.
the more its members will follow its goals.
the more its members will lack direction.
the more its members will work longer hours.
Behavioral Checklists and Scales
360 Degree Feedback
Graphic Rating Scales
Employee Comparison Models
None of the above
12/16
(Learning Outcome 10) : The following are all Benefits of the Performance Appraisal System EXCEPT:
Question 34 2 / 2 points
(Learning Outcome 11) The International Monetary Fund (IMF) highlighted four critical aspects of globalization:
Question 35 2 / 2 points
(Learning Outcome 11) Globalization has lead to valuable, world-wide cross-cultural understanding and the fruitful exchange of products and ideas.
Question 36 0 / 2 points
(Learning Outcome 11) The increasing rate of global economic and cultural exchange has resulted in a variety of developmental challenges.
Increased employee effectiveness
The prompting of feedback
Monetary increases
Enhanced communication between employees and employers
Fostering of trust
Trade and Transactions
Migration and movement of people
Dissemination of knowledge
Capital and investment movements
All of the above
True
False
13/16
Question 37 4 / 4 points
(Learning Outcome 2) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Define workforce diversity and how it affects supervisors.
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Question 38 4 / 4 points
(Learning Outcome 4) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Identify and explain five major federal laws dealing with employment discrimination.
True
False
Workplace diversity refers to similarities and variations among employees within an
organization in terms of their different demographic characteristics. Such characteristics may
include: age, level of education, cultural background, physical abilities or disabilities, race,
ethnicity, religion, gender, as well as sexual orientation. Diversity affects supervisors because
it makes the workplace heterogeneous. For instance, supervisors may face challenge of
developing interpersonal relationships with people who have different values and beliefs, In
addition, language differences may deter communication, thereby frustrating the process of
coordinating and controlling tasks. It also affects HR functions such as record keeping,
training, and recruiting functions.
There are various federal laws that deal with employment discrimination. First, the Equal Pay
Act protects men and women from sex-based wage discrimination in the payment of wages or
benefits, particularly if they perform the same task. Secondly, the Age Discrimination in
Employment Act of 1967 protects individuals who have attained 40 years of age or older from
age-based employment discrimination. Further, the Older Workers Benefits Protection Act
establishes conditions that can be used to waiver ADEA protections. The Rehabilitation Act of
1973 safeguards employees and job applicants from employment discrimination based on
disability or ability status. The law covers qualified employees and job applicants with
disabilities. Finally, the Civil Rights Act of 1991 is an amendment of various sections of Title
VII. It strengthens and improves Federal Civil Rights Laws to cater for compensatory damages
in the Federal Sector.
14/16
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Question 39 4 / 4 points
(Learning Outcome 6) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Define some advantages and disadvantages of group decision making over individual decision making and explain why group decision making is becoming more common.
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Question 40 4 / 4 points
(Learning Outcome 8) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Identify and distinguish passive from active listening.
There are various advantages and disadvantages of group decision-making over individual
decision-making. For instance group decision-making is more informed than individual
decision making. Groups are more equipped with information than individuals. Individuals do
not have more information on an issue compared to groups. As such, sharing of ideas can
result in settling for the right step to take. Further, diversity of views in group decision-
making increases a creative and innovative culture compared to individuals. Group decisions
are also more accepted than individual decisions. However, group decision making is time-
wasting because it involves a lot of lengthy consultations with team members. Furthermore,
groups lack onus, making it difficult to hold them responsible. Furthermore, groups may
sometimes be dominated by one or a few members.
There are various points of distinction between active and passive listening. Active listening
entails mindful and active hearing and comprehension of the speaker's meaning, while passive
listening implies behaving as if one is listening to the speaker but cannot comprehend the
meanings of the speaker's messages. An active listener connects with the environment and
actively participates in the listening process with the purpose of problem solving. On the other
hand, an active listener disconnects from the environment and has minimal interactions with
others. Further, active listeners participates by nodding and showing other non-verbal cues,
including asking for clarification, while a passive listener is focused on or distracted by other
issues except the speaker's messages.
15/16
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Question 41 4 / 4 points
(Learning Outcome 10) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Discuss the three different approaches undertaken for performance appraisals and describe the methods that are used for each type of approach.
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Question 42 4 / 5 points
(Learning Outcome 8) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Identify and explain the different approaches to conflict management and describe situations in which each is the most useful alternative.
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The three approaches that are used to execute performance appraisal include: trait approach,
behavioral approach, as well as the results approach. The results approach focuses on the
product or outcome of an employee's effort. One example of the results approach include the
number of products that a sales person has sold or the volume of tasks completed. The
behavioral approach focuses on an employee's actual work behavior rather than trait or
personality. Example of behavioral approach includes team work competency, interpersonal
relationships, and level of innovation. The trait approach assesses personal skills such as
decisiveness, and dependability or reliability.
The key approaches to conflict management include: uncooperative approach, avoidance
approach, accommodating approach, and compromising approach. The non-cooperative
approach is employed when conflicting parties are pursuing their interests. On the other hand,
accommodating approaches are used when one neglects personal concerns to meet the
concerns of others. Avoidance approach is used when one neither pursues personal interests
nor others' interests. Further, compromising approach is used when there is search for
mutually acceptable goals.
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Question 43 5 / 5 points
(Learning Outcome 11) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Describe the first stage in the collective bargaining process and explain the source and the importance of information used during the process.
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The first phase of collective bargaining process is referred to as preparation. During
preparation, each side that is involved in the negotiation process selects a representative or
spokes person to represent their respective interests in the talks. The representative may be
the leaders from each of the sides or spokesperson or expert depending on the nature of the
talks.