Leadership Quiz

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Subsection

Question 1 1 / 1 point

(Learning Outcome 1) The concept of delegation enables managers to minimize their own time commitment to specific elements of a process, as well as improve quality and:

Question 2 0 / 1 point

(Learning Outcome 1) Which of the following is NOT a personality trait of the Big- five factor structure

coordinating.

efficiency.

controlling.

organization.

planning.

Extraversion

Agreeableness

Intraversion

Neuroticism

Conscientiousness

/

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Question 3 2 / 2 points

(Learning Outcome 2) One of the major challenges in organizations today with globalization at the forefront may be adapting organizational policies and practices in light of the increasing:

Question 4 0 / 2 points

(Learning Outcome 2) Which of the following is NOT a contributing factor to job satisfaction?

Question 5 0 / 2 points

(Learning Outcome 2): In order to eliminate friction from making operational changes managers must make sure they always

homogeneous society.

polocentrism.

ethnocentrism.

workforce diversity.

geocentrism.

job characteristics

work relationships

personality

pay scale

stress

Order new equipment

hire the right employees

poll employees for ideas

add more shifts

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Question 6 2 / 2 points

(Learning Outcome 3) Business transformation can also be referred to as

Question 7 0 / 2 points

(Learning Outcome 3) Which of the following is NOT involved in MBO's :

Question 8 0 / 2 points

(Learning Outcome 3) Which of the following are characteristics of appropriate goals and objectives:

retrain staff

changing policy

restructure

business process redesign

redevelopment

too much trouble

setting team and department goals

standing plans

action plans

revising goals

setting company goals

adapt and simplify

change and conform

plan and outline

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Question 9 0 / 2 points

(Learning Outcome 4) What can be used by managers to better understand employees' needs and motivations?

Question 10 2 / 2 points

(Learning Outcome 4) The interview is most valid in determining all of the following about an applicant EXCEPT FOR:

Question 11 2 / 2 points

(Learning Outcome 4) Nearly four out of five organizations use this popular method to communicate to the public that they have a vacancy:

Question 12 2 / 2 points

achievable and realistic

performance evaluations

one on one meetings with employees

Maslow's Hierarchy of Needs

Suggestion Boxes

interpersonal skills.

intelligence.

level of motivation.

honesty.

head-hunters.

referrals.

walk-ins.

Internet.

word of mouth.

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(Learning Outcome 5) The main difference between leaders and managers is that leaders have people who follow them while managers or supervisors have people who:

Question 13 2 / 2 points

(Learning Outcome 5) Contingent rewards, Active management by exception and passive management by exception are all characteristics of

Question 14 2 / 2 points

(Learning Outcome 5) Which of the following is one of the five major catagories of the Income Profit and Loss Statement?

Question 15 0 / 2 points

don't want to listen

do not show up on time

work for them

quit without notice

Transactional Leaders

Transformational Leaders

Servant Leaders

Authentic Leaders

waste costs.

direct labor costs

operating expenses

utility costs.

raw material costs.

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(Learning Outcome 6) Companies use ______________ to help identify experts in different fields.

Question 16 2 / 2 points

(Learning Outcome 6) Which one of the following is not a category that defines the management roles according to Mintzberg?

Question 17 0 / 2 points

(Learning Outcome 6) Which of the following is not one of the four critical steps in designing, implementing and managing an innovation network?

Question 18 2 / 2 points

Social Networking

Learning from others

Experimentation

Want ads

Head Hunters

Interpersonal

Decisional

Informational

Transformational

restructure and redesign

support and govern

set boundaries and engage

managing and tracking

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(Learning Outcome 7) The theory of motivation that argues that individuals analyze three relationships: effort-performance, performance-rewards, and rewards- personal goals is:

Question 19 2 / 2 points

(Learning Outcome 7) This can increase your overall effectiveness as a manager:

Question 20 2 / 2 points

(Learning Outcome 7) Which of the following is not a component of change?

Question 21 2 / 2 points

equity theory.

McGregor's Theory X.

Maslow's hierarchy.

expectancy theory.

hygiene theory.

working your way up the ladder

giving employees raises

Promoting a positive work attitude

Have good work ethic

Empower Employees

Create a definable strategy

Counter resistance

Poor Communication

Track progress

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(Learning Outcome 4) All of the following are needs in A. H. Maslow's hierarchy of needs theory EXCEPT FOR:

Question 22 0 / 2 points

(Learning Outcome 4) Hersey and Blanchard have identified all of the following as the stages of follower readiness EXCEPT FOR:

Question 23 2 / 2 points

(Learning Outcome 8) The following are all categories of stressors that underline the different casual circumstances for stress at work EXCEPT FOR:

Question 24 2 / 2 points

(Learning Outcome 8) The following are economic factors that can contribute to workplace stress EXCEPT:

self-actualization.

emotional.

esteem.

physiological.

safety.

An employee is both able and willing to do the job.

An employee is willing to do the job but not able to do the job.

An employee is unable to do the job but willing to perform the necessary tasks.

An employee is both unable and unwilling to do a job.

An employee is able to do the job but is unwilling to do so.

Environmental Demands

Role Demands

Physical Demands

Task Demands

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Question 25 0 / 2 points

(Learning Outcome 8) Most barriers to effective communication can be overcome through all of the following EXCEPT FOR:

Question 26 0 / 2 points

(Learning Outcome 8) :Which of the following is not one of the four key work behaviors that help us understand why people behave the way they do?

Question 27 2 / 2 points

(Learning Outcome 8) Absenteeism is more prevalent in people:

company relocation causing employees to quit or move

Lack of trade and professional unions in the workplace

Inter-company rivalries caused by global competition

Pressure from investors who can withdraw money from company stocks

constraining emotions.

thinking first.

tailoring language to the receiver.

positive selection diagnosis.

learning to listen.

Job Performance

Character

Organizational Citizenship

Absenteeism

Turnover

with young children

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Question 28 0 / 2 points

(Learning Outcome 9) The following are all characteristics of effective teamwork EXCEPT:

Question 29 2 / 2 points

(Learning Outcome 9) Which of the following is not a part of the P-O-L-C Framework:

Question 30 2 / 2 points

that rely on public transportation

that commute

with poor work attitudes

with health problems and work/life balance issues

Skills

Understanding

Mutual Trust

Rewards

Inspiring Vision

Culture

Dynamics

Motivation

Groups/Teams

Social Networks

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(Learning Outcome 9) Which of the following is not one of the stages of the Group Development Model?

Question 31 0 / 2 points

(Learning Outcome 9) The more cohesive the group:

Question 32 0 / 2 points

(Learning Outcome 10) : The following are all types of Judgment Evaluations Except:

Question 33 2 / 2 points

Forming

conforming

Performing

Adjourning

Storming

the more its members will communicate.

the more its members will follow its goals.

the more its members will lack direction.

the more its members will work longer hours.

Behavioral Checklists and Scales

360 Degree Feedback

Graphic Rating Scales

Employee Comparison Models

None of the above

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(Learning Outcome 10) : The following are all Benefits of the Performance Appraisal System EXCEPT:

Question 34 2 / 2 points

(Learning Outcome 11) The International Monetary Fund (IMF) highlighted four critical aspects of globalization:

Question 35 2 / 2 points

(Learning Outcome 11) Globalization has lead to valuable, world-wide cross-cultural understanding and the fruitful exchange of products and ideas.

Question 36 0 / 2 points

(Learning Outcome 11) The increasing rate of global economic and cultural exchange has resulted in a variety of developmental challenges.

Increased employee effectiveness

The prompting of feedback

Monetary increases

Enhanced communication between employees and employers

Fostering of trust

Trade and Transactions

Migration and movement of people

Dissemination of knowledge

Capital and investment movements

All of the above

True

False

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Question 37 4 / 4 points

(Learning Outcome 2) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Define workforce diversity and how it affects supervisors.

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Question 38 4 / 4 points

(Learning Outcome 4) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Identify and explain five major federal laws dealing with employment discrimination.

True

False

Workplace diversity refers to similarities and variations among employees within an

organization in terms of their different demographic characteristics. Such characteristics may

include: age, level of education, cultural background, physical abilities or disabilities, race,

ethnicity, religion, gender, as well as sexual orientation. Diversity affects supervisors because

it makes the workplace heterogeneous. For instance, supervisors may face challenge of

developing interpersonal relationships with people who have different values and beliefs, In

addition, language differences may deter communication, thereby frustrating the process of

coordinating and controlling tasks. It also affects HR functions such as record keeping,

training, and recruiting functions.

There are various federal laws that deal with employment discrimination. First, the Equal Pay

Act protects men and women from sex-based wage discrimination in the payment of wages or

benefits, particularly if they perform the same task. Secondly, the Age Discrimination in

Employment Act of 1967 protects individuals who have attained 40 years of age or older from

age-based employment discrimination. Further, the Older Workers Benefits Protection Act

establishes conditions that can be used to waiver ADEA protections. The Rehabilitation Act of

1973 safeguards employees and job applicants from employment discrimination based on

disability or ability status. The law covers qualified employees and job applicants with

disabilities. Finally, the Civil Rights Act of 1991 is an amendment of various sections of Title

VII. It strengthens and improves Federal Civil Rights Laws to cater for compensatory damages

in the Federal Sector.

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Question 39 4 / 4 points

(Learning Outcome 6) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Define some advantages and disadvantages of group decision making over individual decision making and explain why group decision making is becoming more common.

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Question 40 4 / 4 points

(Learning Outcome 8) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Identify and distinguish passive from active listening.

There are various advantages and disadvantages of group decision-making over individual

decision-making. For instance group decision-making is more informed than individual

decision making. Groups are more equipped with information than individuals. Individuals do

not have more information on an issue compared to groups. As such, sharing of ideas can

result in settling for the right step to take. Further, diversity of views in group decision-

making increases a creative and innovative culture compared to individuals. Group decisions

are also more accepted than individual decisions. However, group decision making is time-

wasting because it involves a lot of lengthy consultations with team members. Furthermore,

groups lack onus, making it difficult to hold them responsible. Furthermore, groups may

sometimes be dominated by one or a few members.

There are various points of distinction between active and passive listening. Active listening

entails mindful and active hearing and comprehension of the speaker's meaning, while passive

listening implies behaving as if one is listening to the speaker but cannot comprehend the

meanings of the speaker's messages. An active listener connects with the environment and

actively participates in the listening process with the purpose of problem solving. On the other

hand, an active listener disconnects from the environment and has minimal interactions with

others. Further, active listeners participates by nodding and showing other non-verbal cues,

including asking for clarification, while a passive listener is focused on or distracted by other

issues except the speaker's messages.

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Question 41 4 / 4 points

(Learning Outcome 10) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Discuss the three different approaches undertaken for performance appraisals and describe the methods that are used for each type of approach.

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Question 42 4 / 5 points

(Learning Outcome 8) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Identify and explain the different approaches to conflict management and describe situations in which each is the most useful alternative.

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The three approaches that are used to execute performance appraisal include: trait approach,

behavioral approach, as well as the results approach. The results approach focuses on the

product or outcome of an employee's effort. One example of the results approach include the

number of products that a sales person has sold or the volume of tasks completed. The

behavioral approach focuses on an employee's actual work behavior rather than trait or

personality. Example of behavioral approach includes team work competency, interpersonal

relationships, and level of innovation. The trait approach assesses personal skills such as

decisiveness, and dependability or reliability.

The key approaches to conflict management include: uncooperative approach, avoidance

approach, accommodating approach, and compromising approach. The non-cooperative

approach is employed when conflicting parties are pursuing their interests. On the other hand,

accommodating approaches are used when one neglects personal concerns to meet the

concerns of others. Avoidance approach is used when one neither pursues personal interests

nor others' interests. Further, compromising approach is used when there is search for

mutually acceptable goals.

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Question 43 5 / 5 points

(Learning Outcome 11) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Describe the first stage in the collective bargaining process and explain the source and the importance of information used during the process.

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The first phase of collective bargaining process is referred to as preparation. During

preparation, each side that is involved in the negotiation process selects a representative or

spokes person to represent their respective interests in the talks. The representative may be

the leaders from each of the sides or spokesperson or expert depending on the nature of the

talks.