Management
Naye_3
Sunrun2019-ImpactReport_r5.2.pdf
Impact Report 2019
Table of Contents VISION AND VALUES 3
Letter from the Founders
About Sunrun
Organizational Profile
About the Report
Our Impact in Numbers
Financial Sustainability
ENVIRONMENTAL IMPACT 11
Reducing GHG Emissions
Positive Carbon Returns
Preserving Clean Air and Water
Vehicle Fleet
Facilities
Vendor Sustainability
Responsible Mineral Sourcing
Recycling
SOCIETAL IMPACT 16
The Workplace
People and Communities
Recognition
Benefits and Wellness
Employee Development
The Customer Community
Customer Experience
Solar Permitting
Customer Huddle System
Our Global Society
Advancements in Thought Leadership
Advancements in Connected Energy Networks
Advancements in Policy
GOVERNANCE 32
APPENDIX 34
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2019 IMPACT REPORT
We founded Sunrun in 2007 with the vision to
create a planet run by the sun. What began as
graduate students building a company during
the Great Recession has grown to thousands of
employees and more than 285,000 customers
across the country.
Recent events have changed the way the
entire world is working, living, and thinking.
Resiliency and energy are more important now
than ever as we face wildfires, hurricanes, and
other natural disasters, alongside the risk from
pandemics like COVID-19. Yet these challenges
present opportunities that will make Sunrun
more durable. We are focused on employee
and customer health and safety, the health of
the company, and continuing to deliver value
to our customers. We’re quickly making the
process of installing solar almost completely
contact-free. We have already moved our sales
consultations from in-person to virtual, invested
in technology to streamline our installation
processes, including online permitting and
interconnection in many locations, and deployed
drone technology to complete rooftop surveys.
A Letter from Our Founders
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2019 IMPACT REPORT
In California, households are using as much as 20%
more electricity than normal. Home solar and batteries
not only give people peace of mind financially but, as
homes become sanctuaries, it allows them to safeguard
their families against the increasingly unreliable
electricity grid when they need power most.
Sunrun is committed to serving all stakeholders: our
employees, our customers, our financial partners,
and the communities in which we operate. To
ensure alignment with our mission, we created a
formal committee of senior management to oversee
Environmental, Social and Governance (ESG) matters
at the company, while also establishing board level
oversight of ESG performance by our Nominating &
Corporate Governance Committee. These steps build
on many actions we have taken over the years to be a
company that embraces all aspects of sustainability.
We are already deeply carbon negative, and seek
to help our customers and partners become carbon
negative as well. Our solar systems have prevented
greenhouse gas (GHG) emissions totaling 5.2 million
metric tons of carbon dioxide equivalent (CO 2 e). Our
goal is to replace fossil fuel plants one at a time, and
the choices we’re making as a company are getting us
a little closer to this goal every year.
We are also a financially sustainable company. In
2019, we grew our customer base by 22% while
generating $102 million in cash, after adjusting for
certain activities. This strong financial foundation and
attractive ongoing margins supports continued growth
and innovation.
We will continue delivering our critical home solar and
battery service to customers safely. In the decade
ahead, we look forward to continuing to provide clean,
resilient energy to people across the nation.
Lynn Jurich
Co-founder
Chief Executive Officer
Edward Fenster
Co-founder
Executive Chairman
Resiliency and energy are more important now than ever as we face wildfires, hurricanes, and other natural disasters, alongside the risk from pandemics like COVID-19. Yet these challenges present opportunities that will make Sunrun more durable.
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2019 IMPACT REPORT | VISION AND VALUES
About Sunrun Sunrun Inc. (Nasdaq:RUN) is the nation’s
leading home solar, battery storage, and
energy services company. Founded in 2007,
Sunrun pioneered home solar service plans to
make local clean energy more accessible to
everyone for little to no upfront cost. Sunrun’s
innovative home battery solution, Brightbox,
brings families affordable, resilient, and reliable
energy. The company can also manage and
share stored solar energy from the batteries
to provide benefits to households, utilities,
and the electric grid while reducing our
reliance on polluting energy sources. For more
information, please visit www.sunrun.com.
Vision and Values
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2019 IMPACT REPORT
Organizational Profile Sunrun pioneered the “solar-as -a -service” model 13 years ago. Since then, we have been delivering on a vision to create a planet run by the sun and provide Americans with affordable, reliable and clean energy.
*As of 12/31/2019
OUR EMPLOYEES
Sunrun employs more than 4,800* people throughout the United
States and collaborates with many partner organizations to
enable access to clean energy and achieve important diversity
milestones, such as hiring women, veterans, and people of color.
Some of the organizations Sunrun works with include GRID
Alternatives, Solar Ready Vets, WISE (Women in Solar Energy),
Blacks in Green, and CET (Center for Employment Training).
OUR CUSTOMERS
As of 2019, Sunrun provides solar service from coast to coast,
in 22 states plus Puerto Rico and the District of Columbia.
We proudly serve more than 285,000 customers across the
country and are growing quickly.
OUR IMPACT
Sunrun has generated more than 7 billion kilowatt hours of clean
energy since 2007 and prevented 5.2 million tons of CO 2
from entering the atmosphere. This is the equivalent of
preventing carbon dioxide emissions from more than 5 billion
pounds of coal or 586 million gallons of gasoline.
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2019 IMPACT REPORT | VISION AND VALUES
“A F FO R DA B L E , C L E A N E N E R GY ” Sunrun has deployed 1,987 MW of solar energy systems. We pioneered the “solar-as- a-service” business model to ensure that clean, affordable and reliable power is available to all.
“D E C E N T W O R K & E C O N O M I C G R O W T H ” Sunrun has seen sustained, inclusive and sustainable economic growth over the last 13 years. We employ thousands of people across the country, offering competitive benefits and salaries as well as paid time off and a respectful and impassioned work culture.
“INDUSTRY, INNOVATION, & INFRASTRUCTURE” Home solar and batteries create a cleaner, more reliable and more resilient energy infrastructure. With little to zero money down, regular people across the nation can afford to take control of their own energy.
“RESPONSIBLE CONSUMPTION & PRODUCTION” Sunrun engages in the most responsible end-of-life recycling programs in the industry, and has vendors commit to a Vendor Code of Conduct before working with the team.
“PA R T N E R S H I P S FO R T H E G OA L S ” Sunrun works hand-in-hand with nonprofits, utilities, advocacy groups, legislators, regulatory agencies, and other industry players to ensure we are working together to build a planet run by the sun.
“C L I M AT E ACT I O N ” By leading the home solar and battery industry, Sunrun is working to replace fossil fuel plants one at a time.
“GENDER EQUALITY” In 2018, Sunrun became the first national solar company to achieve gender pay parity. We have also committed to the White House Equal Pay Pledge and the California Equal Pay Pledge. We offer equal paid parental leave for men and women.
“S U STA I N A B L E C I T I E S A N D C O M M U N I T I E S ” As our infrastructure ages, outages are becoming more frequent and lasting longer. Sunrun is contributing to a better energy future by publishing thought leadership and engaging in pilot programs to test distributed power networks that will make neighborhood power safer, more resilient and more reliable.
“R E D U C E D I N E Q UA L I T I E S ” Sunrun’s leadership in California’s Solar on Multifamily Affordable Housing (SOMAH) legislation and program implementation, as well as Illinois’ Solar for All program, shows our commitment to making solar affordable and reliable for all.
“G O O D H E A LT H A N D W E L L B E I N G ” For customers, Sunrun’s commitment to energy services is to meet the end goal of replacing fossil fuel plants one at a time. In particular, we are focusing on disadvantaged communities where residents’ health is negatively impacted by nearby fossil fuel plants. For employees, Sunrun offers best-in-class benefits and wellness services.
About the Report This is our third annual Impact Report. We are pleased to show improvement from the last two years and will
continue to evaluate the impacts of our business on the world around us. We see this report as a holistic resource for
ourselves, our shareholders, our partners, legislators, and our customers to measure our success as a sustainable
business. We are proud that our business contributes to the United Nations’ Sustainable Development Goals
(UN SDGs). This set of 17 goals is designed to eradicate poverty, eliminate inequalities, and spur the creation of a
sustainable and resilient global society. Our core values at Sunrun align with this vision for the future.
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2019 IMPACT REPORT | VISION AND VALUES
8
Our Impact in Numbers: Environment
7.4 BILLION Kilowatt hours of clean
energy produced since 2007
1,987 Megawatts of solar
deployed since 2007, making Sunrun one of
the largest solar companies in the world
5.2 MILLION Metric tons of carbon offsetted by Sunrun
since 2007
That is the equivalent to negating:
13 BILLION Miles driven by an average
passenger vehicle
586 MILLION Gallons of gasoline
from an average passenger vehicle
882 THOUSAND Homes’ electricity
use for a year
2 How often, in minutes,
a new Sunrun system is installed on average per
work week
2.1 BILLION Kilowatt hours of clean
energy produced in 2019
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2019 IMPACT REPORT | VISION AND VALUES
Our Impact in Numbers: Customers
285 THOUSAND Sunrun customers
across the U.S.
48 The length, in hours, of
a recent sale to install in Las Vegas. We are cutting
down on lead times to improve customer experience
$300 MILLION+ Savings to our customers
10-40% Typical bill savings for a
Sunrun customer
15% + Percentage of new
customers in our direct business choosing to
add a Brightbox to their solar installation. In California, approximately
35% of all new direct customers are choosing to
add a Brightbox battery.
Our Impact in Numbers: Community
3,564 Number of installations
completed through GRID Alternatives
in partnership with Sunrun, which translates
to 14,155 kilowatts of solar installed
$92.7 MILLION Savings for low income families through these
installations
185 THOUSAND Tons of CO
2 prevented
through this partnership
185 THOUSAND Volunteer hours for
participants on GRID Alternatives projects
in partnership with Sunrun
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2019 IMPACT REPORT | VISION AND VALUES
Financial Sustainability Sunrun has delivered robust growth over its 13-year
history and aims to generate strong returns to our
financial partners while building a solid financial
foundation that allows the company to make a
meaningful impact for decades to come. Financial
sustainability is core to the company’s philosophy.
Our operating and financial performance highlights
our discipline and commitment to sustainability. In
2019, we grew our number of customers by 22% while
maintaining strong unit economics that allowed us
to generate $102 million in cash, without relying on
common equity issuances or raising additional
recourse debt. We believe that strong net unit margins
provide Sunrun a foundation to be able to continue to
grow, innovate, and serve all stakeholders, including
our stockholders and financial partners.
We have $5 billion of gross solar system assets on
our balance sheet and have largely funded our growth
with non-recourse project debt and tax equity. Sunrun
ended 2019 with $3.7 billion in Gross Earning Assets
and $1.5 billion in Net Earning Assets. The company
ended 2019 with $363 million in total cash and $239
million in recourse debt. Sunrun has $2 billion in
non-recourse debt, which is solely secured by the
solar energy systems. In 2019, we added as many
customers as our two largest competitors combined.
2019 FINANCIAL & OPERATION HIGHLIGHTS:
• Total revenue of $859 million, an increase of 13% compared to 2018
• Customer Agreements revenue of $345 million, an increase of 27% compared to 2018
• 285,000 customers at year-end, 22% growth compared to the prior year
• Generated $102 million of cash
• $353 million of Net Present Value created
FIGURE 1: Growing Customer Base
FIGURE 2: Strong Customer Values
FIGURE 3: Continued Cost Improvements
FIGURE 4: Improving Customer Net Margins
FIGURE 5: Growing Cash Flow & Long Term Value
Total Net Earning Assets (in millions)
Renewal Net Earning Assets
Contracted Net Earning Assets
Consolidated Cash Balance, unrestricted and restricted
(in millions)
Please see our periodic reports filed with the SEC and our quarterly earnings presentations available on our website at investors.sunrun.com for information about metrics and important notes regarding our financial statements.
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2019 IMPACT REPORT | VISION AND VALUES
Sunrun’s Environmental Impact
At Sunrun, we offer clean, reliable, affordable solar
energy and battery storage solutions to accelerate
the transition away from polluting fossil fuels.
We recognize that inaction on climate change
threatens global security and stability, and bringing
solutions to bear on the issue remains the driving
force behind our mission to create a planet run by
the sun. Sunrun is committed to comprehensive
environmental stewardship as demonstrated
through the following avenues:
Supplier Responsibility Sunrun vendors are subject to screening on environmental and social
criteria. Please refer to our Vendor Code of Conduct
for more information on the policy and our “Vendor
Sustainability” section below for 2019 updates.
Resource Efficiency and Pollution Prevention Sunrun is reducing or eliminating hazardous
waste release, reducing waste generation, limiting
greenhouse gas emissions, and engaging in product
end-of-life stewardship.
Performance Evaluation and Reporting We monitor performance and report in accordance
with prevailing sustainability reporting frameworks,
such as the Sustainability Accounting Standards
Board (SASB) and Global Reporting Initiative
(GRI). Our annual reporting informs interested
stakeholders on environmental performance, and
helps identify priority areas for improvement.
Employee Awareness Employees are provided with opportunities to develop environmental
knowledge and skills, empowering them to lessen
their personal carbon footprint.
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2019 IMPACT REPORT
Sunrun’s Climate Change Strategy
Sunrun exists to accelerate the transition to a low-carbon, climate-resilient economy. However, we must appreciate
that climate risks, which could disrupt or compromise our operations, are real today and will persist. Only through
tireless efforts to deploy our products and services and to adhere to our evolving environmental and social policies
can we insulate ourselves, our partners, and our communities from the consequences of unchecked climate change.
Reducing GHG Emissions
Sunrun’s solar energy systems offset GHG emissions every moment that they deliver clean energy to our customers.
During 2019, we deployed 413 megawatts of solar to 53,900 customers. These systems could generate nearly 16
billion kilowatt-hours of clean energy during the next 30 years, enough to prevent the emission of nearly 11 million
metric tons of CO 2 e. This quantity is more than 33 times greater than the quantity of CO
2 e emitted to deploy these
systems, which means that Sunrun negates significantly more emissions than we produce.
Sunrun’s GHG emissions estimates draw on the guidance provided in the GHG Protocol Corporate Standard.1 Our
emissions inventory includes direct (scope 1), indirect (scope 2), and other indirect (scope 3) emissions, covering
emissions attributable to Sunrun’s company-owned and -operated vehicle fleet, occupied offices and warehouse
space, equipment-lifecycle considerations, and the supporting activities of our partners. We prepared our first
emissions inventory in 2017 and replicated the same methodology in subsequent years so results can be compared
readily. Please refer to the Appendix for more details about on our calculations and underlying assumptions.
Emission Types SCOPE 1 EMISSIONS Vehicle fleet and on-site natural
gas consumption for Sunrun and
our partners
SCOPE 2 EMISSIONS Leased offices and warehouses
of Sunrun and our partners
SCOPE 3 EMISSIONS Module manufacturing, balance-
of-system (BOS) components,
and material transportation
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2019 IMPACT REPORT | ENVIRONMENTAL IMPACT
FIGURE 7
Emissions Intensity Energy Intensity*
Positive Carbon Returns
Once Sunrun’s solar energy systems begin operating, positive carbon returns accrue rapidly. Our deployed solar
energy systems prevent more GHG emissions than they emit over their product lifecycle, resulting in a net-positive
carbon balance. After operating for just 10 months, a Sunrun solar energy system will prevent the emission of as
much GHGs as were emitted to create and install the system. Because Sunrun’s systems are expected to produce
clean energy for 30 years or longer, our systems prevent the release of harmful GHGs for 97% of their lifetime.
FIGURE 6
Greenhouse Gas Emissions and Carbon Intensity
TYPE OF EMISSIONS (Thousand MT CO
2 e)
2016 2017 2018 2019
Direct Emissions (Scope 1) + Electricity Indirect Emissions (Scope 2)
37 57 35 39
Other Indirect Emissions (Scope 3) 198 227 257 290
Total Emissions from Operations 235 284 291 329
Emissions Intensity (Thousand MT CO
2 e per MW deployed)
0.83 0.88 0.78 0.80
Emissions Intensity (Thousand MT CO
2 e per $M revenue)
0.49 0.53 0.38 0.38
Sunrun’s cumulative deployed
systems of 1,987 megawatts are estimated to offset more than
52 million metric tons of CO 2 e
emissions over 30 years.
For each metric ton of CO 2 e that Sunrun
emitted in 2019, the solar energy systems
that Sunrun deployed in 2019 are
expected to prevent more than
33 metric tons of CO 2 e emissions
over 30 years.
For each metric ton of CO 2 e
emitted by Sunrun in 2019, our
entire fleet of solar energy systems
has already prevented more than
16 metric tons of CO 2 e emissions
from entering the atmosphere.
Emissions Intensity (MTCO 2 e/MW Deployed)
*For Sunrun operated facilitiesEmissions Intensity (MTCO 2 e/$M Revenue)
Energy Intensity (kWh/$M Revenue)
FIGURE 8
2019 IMPACT REPORT | ENVIRONMENTAL IMPACT
13
Preserving Clean Air and Water
Solar energy prevents emissions of nitrogen oxides, sulfur oxides, methane, and ozone that result from the
combustion of fossil fuels. The electricity produced by systems that Sunrun deployed in 2019 will meaningfully
reduce these harmful pollutants by lowering households’ consumption of fossil-fuel electricity. In addition,
solar and other renewable sources of electricity emit fewer GHG emissions per kilowatt-hour during their lifecycles
than fossil fuels.2,3
In addition to preventing the release of air pollutants, Sunrun solar and battery systems do not consume large
amounts of freshwater like fossil-fuel power plants. Cooling traditional power plants requires the withdrawal of more
freshwater reserves than any other activity. Solar energy production helps lessen this freshwater consumption by
reducing the use of energy from thermoelectric sources.
FIGURE 9
Carbon Payback Period
CARBON PAYBACK PERIOD (0.88 Years)
POSITIVE CARBON RETURN (29.12 Years)
Lifespan (30 years)
*Emissions Considered: Operations + Supply Chain + End-of-Use
FIGURE 10
Air Pollution Prevented and Freshwater Conserved
TYPE OF EMISSIONS (Thousand MT CO
2 e)
2016 2017 2018 2019 Total since2008
Nitrogen Oxide (Metric Tons Prevented)
569,000 793,000 1,041,000 1,315,000 4,652,000
Ozone (Metric Tons Prevented)
620 860 1,130 1,430 5,040
Sulfur Dioxide (Metric Tons Prevented)
1,390 1,940 2,540 3,210 11,360
Water Consumption (Avoided Millions of Gallons)
17 24 31 40 140
FIGURE 11
GHG Emissions Comparison
GENERATION SOURCE CARBON DIOXIDE EMISSIONS (g/kWh)
Sunrun System 21
Coal 979
Natural Gas 470
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2019 IMPACT REPORT | ENVIRONMENTAL IMPACT
Environmental Management System Sunrun strives for exceptional environmental performance, and maintains an environmental management system
(EMS) based on principles of continuous improvement. Our EMS is continually improved to remain aligned with
Sunrun’s business strategy and to ensure progressive environmental performance over time.
Vehicle Fleet We continually strive for environmental responsibility at Sunrun, including how we manage our vehicle fleet. In 2019,
we continued retiring gasoline vehicles in favor of hybrid and electric vehicles. Currently, nearly 50% of our vehicle
fleet is hybrid, and we expect this number to continue increasing throughout 2020 and beyond. Additionally, in 2019
we added real-time monitoring to our vehicle fleet in telematics solutions, providing opportunities to track drivers,
optimize route patterns that result in enhanced safety, and reduced emissions and operating costs.
Facilities We promote employee wellbeing and minimize negative environmental impacts across all of our facilities. From
the coatings and carpet we use to our extensive preventative maintenance policies, we continually search for
opportunities to reduce our carbon footprint. In 2019, Sunrun relocated both our Denver and San Francisco corporate
headquarters to LEED certified buildings.
Equipment Recycling As we deploy more systems, we also bear a greater responsibility for managing the end of the systems’ useful lives.
We are integrating product end-of-life considerations into our EMS and are preparing to decommission, recycle,
resell, or redeploy our energy systems. Sunrun uses monocrystalline and multicrystalline photovoltaic modules,
thereby avoiding the mounting concerns about hazardous materials present in alternative chemistries such as thin-
film modules. We are prepared to sustainably dispose of modules, batteries, inverters, and other electronic equipment
used in installations through partnerships with third-party recycling and refurbishment vendors. These vendors are
certified under the Responsible Recyclers R2:2013, OHSAS 1800:2007, and ISO 14001:2007 standards. Learn more
about the industry’s approach to lifecycle considerations from the Solar Industry Energy Association (SEIA).
Vendor Sustainability Sunrun works with vendors that share our commitment to creating a better, greener, and kinder planet. That’s
why we advocate to include policies on environmental protection and sustainability as well as responsible mineral
sourcing in our first Vendor Code of Conduct, adopted in January 2019. All of Sunrun’s relevant vendors are required
to sign our Vendor Code of Conduct, and in 2019, there were no known violations of the agreement.
Responsible Mineral Sourcing Sunrun expects its vendors to provide our company with products that contain responsibly-sourced commodities.
Vendors that supply products containing minerals (including but not limited to: cobalt, wolframite [titanium],
cassiterite [tin], tungsten, and gold) sourced from conflict-affected and high-risk areas must ensure that the
sourcing of these minerals does not knowingly contribute, directly or indirectly, to armed conflict, including terrorist
financing or human-rights violations. Sunrun expects vendors to source minerals in a manner consistent with the
Organization for Economic Cooperation and Development’s (OECD) Due Diligence Guidance for Responsible Supply
Chains of Minerals from Conflict-Affected and High-Risk Areas.
Sunrun recognizes that cobalt, a mineral used in some types of batteries, presents an increased risk of being sourced
from areas associated with unfair labor practices. Because of this, we choose to work with battery manufacturers
that share our commitment to responsible mineral sourcing. Additionally, Sunrun will evaluate battery innovations
that may further reduce the mineral content of batteries.
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2019 IMPACT REPORT | ENVIRONMENTAL IMPACT
Sunrun’s Societal Impact
The Workplace A Culture of Safety
Sunrun believes access to a healthy and
safe workplace is a fundamental human
right. Ensuring the safety of Sunrunners, our
customers, and local communities is Sunrun’s
top priority, and we provide best in class training
and tools for our employees. The backbone of a
strong safety culture is two-way trust between
employees and their employer. A key indicator of
increased trust is employees feeling comfortable
reporting unsafe conditions and “near-miss”
incidents. In 2019, we saw an increase in these
reports, which we view as an encouraging sign
of increased trust.
This trust is demonstrated clearly in the
improvement seen in tracked safety metrics
year-over-year. The reduction of incidents in
2019 is directly attributable to field leadership
taking an active role in reducing repeat
accidents, ensuring immediate reporting, and
correcting unsafe conditions.
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2019 IMPACT REPORT
Comprehensive safety training and certification programs also play a vital role in promoting safety across our
organization. Sunrun provides safety training programs for all OSHA-required safety topics and additional topics
specific to Sunrun for new hires. These trainings continue as employees mature in their roles. Two full days of training
are provided to new solar installers, electricians, and site assessors before they can participate in an installation, with
installers receiving an average of 40 hours of documented training by the end of their first year of employment.
FIGURE 13
Recordable Incident Rates (2016–2019)
Compared to similar industries, like roofing, electrical, and construction, Sunrun’s incident rates are currently lower
than all averages and continue to decline annually. Our minor injuries have dropped year over year while support for
injured workers increased and repeat incidents have decreased.
Our internal training programs are further strengthened by external certification and licensing agencies including
journeyman and master electrician license holders, Certified Safety Professionals (CSP) through the Board of
Certified Safety Professionals (BCSP), PV installation certifications from the North American Board of Certified
Energy Practitioner (NABCEP) and OSHA 30 cardholders. All construction supervisors and foremen maintain
CPR certification.
FIGURE 12
2019 Occupational Health and Safety Metrics
2014 2015 2016 2017 2018 2019
Total Recordable Injury Rate (TRIR) 2.02 4.07 4.74 3.92 3.21 2.27
Lost-time Incident Rate (LTIR) 0.22 1.2 1.54 0.76 0.37 0.41
Work-related Fatalities (WRF) 0 0 0 1 0 0
Days Away, Restricted, or Transferred Rate (DART)
1.3 3.13 3.94 2.96 2.41 1.87
Near Miss Frequency Rate (NMFR) 0.86 0.85 1.54 2.86 2.78 3.34
3
4
5
6
2016 2017 2018 2019
The 200,000 hours in the formula represents the equivalent of 100 employees working 40 hours per week, 50 weeks per year, and provides the standard base for the incidence rates.
All rates follow this calculation: Incident x 200,000 / Actual Hours Worked
Sunrun
Roofers
Construction
Electrical
N U
M B
E R
O F
R E
C O
R D
A B
L E
I N
C ID
E N
T S
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2019 IMPACT REPORT | SOCIETAL IMPACT
Verification and Compliance
Compliance with safety policies is achieved through vehicle monitoring, frequent inspections, and auditing of
quality-assurance (QA) photographs. The telematics devices in each of our fleet vehicles constantly transmit data
on speed, driving behavior, and location, allowing for targeted training on vehicle safety to employees. 100% of
installs are audited for safety through photo documentation, ensuring our work is performed to Sunrun’s safety
and quality standards. Additionally, random job-site and facility audits are performed to verify compliance and
training comprehension.
Product Safety
Sunrun’s Safety and Logistics departments collaborate on the selection of all new products. When a new chemical is
considered for use in field, office, or warehouse environments, Sunrun first evaluates the health and environmental
hazards documented on the safety data sheet published by the chemical’s manufacturer. Only products that can be
safely handled with basic personal protective equipment are accepted for use by Sunrun employees.
Vendor Health and Safety
Our commitment to ensuring safe and injury-free workplaces extends to our vendors. Sunrun’s Vendor Code
of Conduct requires that all vendors provide workers with a safe and healthy work environment. We require
vendors to comply with all applicable health and safety laws, regulations, and practices, including those relating
to occupational safety, emergency preparedness, occupational injury and illness, industrial hygiene, physically
demanding work, machine safeguarding, sanitation, food, and housing. We also require vendors to ensure that all
required permits, licenses, and registrations are obtained, maintained, and kept up-to-date and that all workers are
qualified and equipped to perform activities safely and responsibly.
To ensure that vendors abide by Sunrun’s Vendor Code of Conduct and applicable laws and regulations, we may
conduct periodic vendor audits. When an audit uncovers a violation, Sunrun reserves the right to terminate its
relationship with the vendor and impose restrictions on future business unless the violation is promptly corrected.
Sunrun aims to survey vendors that comprise at least 80% of total value transacted with Sunrun, along with new
vendors, to seek confirmations that each vendor is aware of and compliant with the Vendor Code of Conduct.
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2019 IMPACT REPORT | SOCIETAL IMPACT
People and Communities As part of Sunrun’s efforts to increase diversity and inclusion, this year Lynn Jurich became the first CEO in the solar
industry to sign both the CEO Action for Diversity & Inclusion and the Catalyst CEO Champions for Change pledges.
These commitments will help Sunrun and other member companies achieve their goal of modeling best practices
in gender equality, diversity and inclusion. Catalyst recently released a report that showed an increase in women’s
representation from their member companies in the past five years.
Women make up 50% of our senior management team, and 43% of our Board of Directors. In 2018 we were the first
national solar company to achieve 100% pay parity after committing to The White House Equal Pay Pledge in 2016.
Sunrun’s six employee resource groups foster a culture of inclusion and belonging. The groups include Sunrun Women’s Network, Blacks & Allies, Latinx & Allies,
Asians & Allies, LGBTQ & Allies, and Veterans & Allies.
Sunrun Women’s Network Celebrating International Women’s Day and
Women’s History Month in March is important at Sunrun. For the 2019 International
Women’s Day theme, #balanceforbetter, our female executives provided excellent
insights into being a working mother with a demanding job. They encouraged
everyone to accept career challenges while constantly recommitting to their values,
both personal and professional.
Blacks & Allies Initiatives For the first time, Sunrun participated in the National
Black MBA Conference and Career Fair, gathering 10,000 undergraduates and
graduates each year seeking opportunities in sales, corporate functions and
operations. In partnership with Blacks & Allies and Sunrun’s Talent Acquisition
team, this helped us hire top diverse talent.
Latinx & Allies Initiatives This Spring, Sunrun became a supporter of the DIY
Invent Girls program, furthering our mission to make solar more inclusive and
inspiring young girls to go into STEM careers in the clean energy industry.
Asians & Allies Initiatives To celebrate Asian Pacific American Heritage Month,
Sunrun partnered with Catalyst to provide a webinar featuring talent from Asian
Pacific descent. Klinton Miyao, our Vice President of Legal, and inspiring speakers
from other industries shared how they dealt with bias and achieved success.
LGBTQ+ & Allies Initiatives To commemorate the 50th anniversary of the
Stonewall uprising, the Sunrun LGBTQ+ Employee Resource Group organized a
panel discussion with members of the LGBTQ+ community and allies who shared
their experiences. The focus was on creating safe spaces where everyone brings
their full potential to work and shares their full self.
Veterans & Allies Initiatives Sunrun participates in a variety of programs to
recruit and retain US veterans, including a veteran referral program, military base
job fair partnership development, veteran workforce programs and apprenticeship
programs. In addition to participation in the Veteran Employee Resource group,
Veterans & Allies, eligible active-duty National Guard and reserve employees
receive 10 paid days per year for military duty or leave.
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2019 IMPACT REPORT | SOCIETAL IMPACT
Diversity Policy and Strategies Sunrun’s mission to create a planet run by the sun relies on making solar inclusive. To do so, we collaboratively
orient work around three pillars: the workforce, the workplace, and the marketplace.
Workforce
• We are proud to be an equal opportunity employer and a welcoming place for everyone without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
• We seek to attract, develop, advance and retain the best diverse talent through the use of job boards and paid campaigns. We attend events like Black MBA Conferences to ensure we are hiring diverse, high quality candidates.
• We focus on hiring underrepresented groups across all functions and managerial levels.
• We work with groups like GRID Alternatives and Blacks in Green to help reach and recruit individuals who are traditionally underrepresented in the solar industry, including women and people of color.
PAY PARITY AT SUNRUN
“Equal pay is about fair compensation for work performance and improving
the quality of life for employees and their families,” said Jeanna Steele,
Sunrun General Counsel and appointed member of the California Pay Equity
Task Force.
At Sunrun, we believe achieving pay parity is a significant step toward gender
equality in the workplace. Sunrun became the first national solar company to
achieve this milestone after committing to The White House Equal Pay Pledge
in 2016 under the Obama Administration. In 2018, Sunrun achieved 100% pay
parity for its employees, regardless of gender, who perform similar work in
similar locations across the United States.
Sunrun achieved its pay parity goal by committing to key principles:
• Completing a comprehensive annual review of compensation practices across the business with the help of an outside law firm.
• Voluntarily adopting a policy prohibiting inquiries into a candidate’s salary history.
• Providing equal paid parental leave for both male and female employees.
On April 1, 2019, Sunrun took the California Equal Pay Pledge developed
as part of the partnership between the California Commission on the Status
of Women and Girls and the Office of California First Partner Jennifer
Siebel Newsom. Sunrun’s commitment ensures that all employees are
fairly compensated and this creates a more inclusive and equitable work
environment for everyone.
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2019 IMPACT REPORT | SOCIETAL IMPACT
Workplace
• We strive to create an open and inclusive culture where everyone’s unique backgrounds, thoughts, experiences and abilities are welcomed, valued, respected and celebrated.
• With the sponsorship of our executives, we leverage our Employee Resource Groups (ERGs) to create and sustain a workplace where everyone belongs.
• We utilize the results of internal surveys to better identify and address any diversity concerns and improve Sunrun’s processes.
Marketplace
• We plan to continue driving profitable growth by making solar and batteries more accessible to all, including people in low-income communities.
• On July 18, 2019 Sunrun won a contract with East Bay Community Energy to install solar and batteries on 500 low-income housing units in Oakland, California. The new solar paired storage resources will help offset the power generated from a retiring jet-fuel power plant in Jack London Square.
Benefits Program
Our competitive benefits program provides employees with the means to ensure the health and financial
wellbeing for themselves and their families. Full-time employees are eligible for the Sunrun benefits package, which
includes medical, dental, vision, life, and disability insurance, along with access to flexible spending programs and
a suite of voluntary benefits such as legal and identity protection. It also includes an employee stock-purchase plan
(ESPP) and a 401(k) retirement plan. We offer a company match feature to the 401(k) plan, under which Sunrun
matches each employee’s contributions up to a specific percentage. Part time employees are also eligible for ESPP
and 401(k). We believe it is important for our employees to spend time with their families and focus on personal well
being. We offer 11 paid holidays and paid time off for non-exempt employees, and freedom time off for all exempt
employees. Additionally, Sunrun offers two paid volunteer days per year to allow our employees to help build
stronger communities, one annual flexible holiday, and 10 days of paid leave for active military service. Additionally,
Sunrun provides 10 weeks of paid parental leave for all employees who have been at the company for more than a year.
WELLNESS AND BALANCE
Sunrun also offers all full-time employees an array of comprehensive wellness
benefits to improve employee health and wellbeing. We keep these benefits cost-
effective for employees, regularly leading our industry peers in the quality and the
cost of benefit plans. These benefits include:
• Health webinars
• Maven maternity and paternity program for new parents with 24/7 maternity concierge services, on- demand digital clinics, and online community forums
• Tobacco cessation programs
• Blood drives
• Weight Watchers memberships
• Company-wide wellness challenges
• Stress relief services
• On-site flu shots and wellness checks at facilities with large workforces
• Telemedicine services for fast assistance with general health and behavioral health needs
• An employee discount program, which includes fitness center discounts
• Employee assistance program
• Mental health counseling
• Tuition reimbursement
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2019 IMPACT REPORT | SOCIETAL IMPACT
Diversity within Sunrun FIGURE 15
Gender Diversity within Sunrun
FIGURE 16
Ethnic Diversity within Sunrun
FIGURE 17
Age Diversity within Sunrun
57%
46%
21%
15%
3% 2%
6% 7%
43%
70%
30%
50%
50%
75%
25%
Board of Directors
Organizational Leadership
Senior Management Team
Workforce (Includes all
construction jobs)
MEN WOMEN
100%
50%
0%
Caucasian
Less than 30 years of age
Asian
30-50 years of age
African American
More than 50 years of age
Latino/Hispanic
Two or more races
Native American, Alaskan Native, Hawaiian Native
Not specified/Not disclosed
54%
15%
31%
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2019 IMPACT REPORT | SOCIETAL IMPACT
Employee Satisfaction and Development We want to make Sunrun an exceptional place to work and are committed to providing fair and equal pay to all
employees. To measure employee engagement and satisfaction, we conduct a company-wide survey twice a year.
Responses are anonymous to encourage employees to provide honest, candid feedback.
We believe that employee development and performance should be discussed between managers and their
employees regularly. As such, Sunrun’s “Check-Ins” program is scheduled for all employees three times per year.
These discussions focus on skill development, past contributions, and reflection of Sunrun values. Check-Ins are
purposefully separated from an annual compensation discussion to allow for an open discussion on areas for growth
and career development.
Recognitions
Sunrun won 11 awards based on employee survey data, and Lynn Jurich was recognized as one of the best CEOs in
the United States in 2019. These awards from Comparably are especially impressive because we were up against
many other companies including Microsoft, Google, LinkedIn, Costco, T-Mobile, and Amazon.
Training
Product training and the customer journey is a big focus at Sunrun. Therefore, we provide learning resources that
prepare our employees to provide positive experiences and results. We offer training for all employees in the areas of
new hire orientation, skill development, and leadership training for managers.
We have a robust library of online curriculum including electronic learning modules from third parties, as well as over
200 custom, in-house-developed eMods. The modules range from 2-minute “how to” videos to complex,
multi-hour training programs. Employees spent over 10,000 person-hours completing online learning in 2019.
Our skill-based employees take advantage of classroom training, hands-on training, and distance learning in the
form of webinars. We delivered 529 days of instructor-led training in 2019.
Online Resources
LinkedIn Learning is an on-demand learning solution designed to provide our employees with the tools to take
charge of their development, gain new skills and advance their current role and overall careers.
Since April 2019, Sunrun had 633 active users on LinkedIn Learning who have logged more than 1,110 total hours
developing their skills. The portal averaged 2 hours and 51 minutes per viewer.
Sunrun CEO Lynn Jurich was number 10 on
Comparably’s list of Best CEOs, and the only woman
recognized in their top 15. This serves as a reminder
that as a country we have much more work to do to
increase representation. In addition to the Comparably
award, Lynn recently received a Women Worth
Watching Award by Profiles in Diversity Journal,
recognizing her efforts to advance diversity and
inclusion. Past recipients include Mary Barra, CEO
of General Motors, Lynne Doughtie, CEO of KPMG,
and Marillyn Hewson, CEO of Lockheed Martin.
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2019 IMPACT REPORT | SOCIETAL IMPACT
The Customer Community Since 2007, Sunrun has offset nearly 5.2 million metric tons of carbon dioxide by deploying 1,987 megawatts of solar
power. With a total of 285,000 customers, we see a new system installed every two minutes. This has created has
created hundreds of millions of dollars in savings for our customers, who see an average bill savings of 10-40% over the
lifetime of their system.
Brightbox has become a major focal point for the company, both in terms of energy services and customer experience.
Now, more than 15% of all Sunrun customers choose to add a Brightbox to their system. The resiliency, protection
during outages, and bill savings are clear values to customers across the country.
Permitting Efficiency
In 2018, Sunrun began working on the Solar Automated Permit Processing (SolarAPP) Campaign. SolarAPP is a
collaborative effort to foster residential solar adoption by making it easier for cities, counties, and utilities to quickly
and safely approve residential solar projects for installation and operation with the grid.
The first SolarAPP project kicked off in 2019, led by the National Renewable Energy Laboratory (NREL), which is
working with an all-star team of experts to build an online permit platform that will enable automated compliance
reviews and instant permit approval. This team includes solar industry groups, cities and counties, code bodies,
environmental organizations, and government entities.
• External soft costs, delays and resulting cancellations can add $1 per watt (or $7,000) per project for solar customers
• Every week shaved off external processes can increase the rate of local installations by up to 10%
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When rooftop solar installation blockers are removed, customers are happier, realization rates improve, and adoption
rates go up. In turn, cities and counties benefit from greater community resilience and a higher volume of permitting
fees. When available, the SolarAPP portal will:
• Be free for organizations to adopt as needed
• Standardize permit applications and perform automated compliance checks based on code year and certification
• Enable instant permit approval, online fee payment, and digital record tracking
• Be able to stand alone or interact with various existing government and inspection platforms
• Ensure that city and county manual design review and inspection resources are only used on installations
• Eventually expand to more renewable energy and smart home technologies like battery storage and EV chargers
• Incorporate a marketplace of resources and training from code bodies and expert organizations
Early testing of the SolarAPP model in Nevada reduced wait timelines for installs and activation from over a month
down to zero days. This has allowed Nevada teams to set clear expectations with customers, ultimately ensuring a
better solar experience.
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Our Global Society Beyond ensuring that our customers and employees are well cared for, Sunrun is committed to making an impact
on society as a whole. We do this through our industry-leading work in thought leadership, policy development, and
innovative energy networking programs.
Advancements in Thought Leadership
Putting panels on rooftops and batteries in garages is what we do on a daily basis. However, that is not our business.
Our business is building a future of resilience and sustainability. Our Energy Services team is on the cutting-edge
of energy technology and continually pushes the innovation envelope. We engage in partnerships that help create
distributed energy communities, outline plans to bring connected energy networks to life, and author concept
papers to share our vision with the world. Simply put, we’re trying to retire fossil fuel power plants one at a time and
create a healthier environment for future generations.
In 2019, we authored three pivotal pieces of thought leadership which set the stage for future action.
We Can Decarbonize Rapidly
Our climate is changing. Not only is it happening faster than expected, but extreme weather events
are destroying the very electric grid we rely on. According to the Intergovernmental Panel on Climate
Change (IPCC), we only have about 12 years to act before the damage is irrevocable. In her paper “We Can
Decarbonize Rapidly,” Lynn Jurich writes about the technology and solutions to decarbonize our electricity
system, and points to overwhelming public support as the catalyst to get us there. Lynn outlines the value of
prototyping, and focuses on how we can empower local resources to accelerates our efforts, recognizing that
much of our ability to decarbonize will depend on local efforts.
We should boldly scale local energy resources, and prove out how they can complement and streamline
our centralized power plants and transmission system. This will help us develop a reliable, affordable and
decarbonized energy system on a timeline that supports a prosperous and sustainable future.
Building a More Resilient Grid
Over the past 40 years, fire seasons have grown significantly longer and large fires are five times more
common. Higher temperatures and prolonged dry weather are testing our existing energy infrastructure and
threatening our environment. Too much energy flowing through power lines can result in sagging, which can
cause electrical sparks that lead to fires if this brings the line close to other objects, like trees. Sunrun’s paper
“Building a More Resilient Grid” outlines how rooftop solar and batteries can reduce the amount of electricity
that needs to be transmitted to a neighborhood, thereby mitigating risks associated with sending high
amounts of energy over power lines.
Repowering Clean
Local power can be the solution to the City of Los Angeles’ plan to phase out three natural-gas power plants.
The Los Angeles Department of Water and Power (LADWP) can access clean, reliable energy resources by
harnessing home solar to create a city-wide “virtual power plant.” Our analysis shows that rooftop solar and
batteries sited at 75,000 Los Angeles homes and apartment buildings can replace the peak capacity of one of
LADWP’s retiring gas plants for $60 million less than the construction of a new plant.
Going forward, Sunrun will continue paving the way for product developments and grid infrastructure impacts
through pilot projects, thought leadership, and prototyping of new energy concepts. We are partnering on
modernizing the grid, bringing home batteries to low-income communities, and continually developing
advanced products to improve the grid.
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Spotlight on Outages This past year, millions of Californians were without electricity—for hours or
days—as utilities shut down power lines to prevent fires. In Northern California,
for instance, PG&E’s aging equipment has caused more than 1,500 fires,
including the state’s deadliest, over the last six years. And the utility tells
regulators that power shutoffs to prevent wildfires can be expected for the
next 10 years. Extreme weather events are expected to increasingly disrupt
our nation’s aging energy system. The United States suffers from the highest
number of power outages in the developed world and will need to spend
$2.2 trillion on infrastructure upgrades over the next two decades to solve
this problem.
Rooftop solar energy paired with batteries enables households to generate
power where it i’s used, reducing the effects of outages and providing reliable
backup energy when the grid fails.
In a sampling of Bay Area counties served by PG&E which experienced power
outages in October 2019, Sunrun customers were able to endure these outages
by utilizing rooftop solar and battery storage, many for days at a time, until grid
electricity was restored. Brightbox customers kept their lights on while the grid
was down for more than 36 hours on average in this time period.
County by county, this snapshot of Brightbox’s performance during recent power
outages in the Bay Area demonstrates the reliability and resilience afforded by
rooftop solar and battery storage to households.
1. SONOMA COUNTY The average Sunrun customer utilized backup electricity from their solar and battery system for 67 hours. One Santa Rosa family powered their essential home needs using rooftop solar and battery storage for 143 hours—nearly six straight days.
2. NAPA COUNTY The average Sunrun customer utilized backup electricity from their solar and battery systems for 53 hours. One Napa customer powered their essential home needs using rooftop solar and battery storage for 125 hours—more than five days.
3. MARIN COUNTY The average Sunrun customer utilized backup electricity from their solar and battery system for 54 hours.
4. SAN MATEO COUNTY The average Sunrun customer utilized backup electricity from their solar and battery system for 37 hours.
5. ALAMEDA COUNTY The average Sunrun customer utilized backup electricity from their solar and battery system for 28 hours.
6. SANTA CLARA COUNTY The average Sunrun customer utilized backup electricity from their solar and battery system for 24 hours.
7. CONTRA COSTA COUNTY The average Sunrun customer utilized backup electricity from their solar and battery system for 22 hours.
8. SOLANO COUNTY The average Sunrun customer utilized backup electricity from their solar and battery system for 21 hours. One Solano customer powered their essential home needs using rooftop solar and battery storage for 108 hours—more than four days.
1 2
3
4 5
6
8
7
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Advancements in Connected Energy Networks
In 2019, Sunrun made major strategic advancements in connected energy networks through the development of
several distinct programs across the country.
ISO-NE
In February 2019, Sunrun won a bid to provide 20 megawatts of residential solar and battery power to the
ISO-NE wholesale capacity market. The capacity market auction determines what generating resources
will be selected - and at what cost - to help power the electricity system across the six New England states,
one of the most populated regions in the country. Sunrun’s awarded contract signifies the first time that
customer-sited solar and battery systems were selected to participate in a capacity market in the United
States, competing head-to-head with traditional, centralized power plants in a wholesale market.
HECO-VPP
In partnership with Open Access Technology International (OATI), Sunrun committed to participate in
HECO’s Grid Services Program on the island of Oahu. Between the years 2020-2024, Sunrun Brightbox
systems will provide stored solar power back onto the electricity grid during peak hours. More distributed
energy means less need for additional utility generation during times of peak energy demand. Sunrun’s
Brightbox batteries will also be discharged back onto the electricity grid to provide energy stability and
protect against blackouts during periods of underfrequency. Approximately 1,000 Brightboxes will be
enrolled in the initial program.
Glendale, California
In July 2019, Glendale’s City Council unanimously approved Glendale Water & Power’s plan, as proposed by
Sunrun, to replace the Grayson gas plant with local clean energy, including a “virtual power plant” made up
of residential solar and batteries. While this is not a final contract, the vote gives the utility the green light
to proceed with negotiations to secure these clean energy resources.
East Bay Community Energy
In 2019, Sunrun won a contract with East Bay Community Energy (EBCE) in Oakland, California to
provide 500 kilowatts of power from home solar and battery systems installed in Alameda County. This
contract utilizes California’s Solar on Multifamily Affordable Housing (SOMAH) program and the Self-
Generated Incentive Program (SGIP), helping low income families save money every month on their utility
bills, providing backup power through battery storage, and contributing to workforce development for
disadvantaged communities. Ultimately, the partnership with EBCE has a twofold benefit: It provides
resource adequacy for the entire grid by providing backup power, helping to retire a local jet-fueled power
plant, while also providing customer value streams through resilience and bill savings.
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Advancements in Policy
In November, the Intergovernmental Panel on Climate Change released a report that found that global human-
caused carbon emissions must reach “net zero” by 2050 in order to limit temperature rise to 1.5 degrees Celsius.
This is no longer theoretical; in 2019, California’s largest utility went bankrupt due to liability from increasingly
catastrophic fire seasons that are destroying entire communities and forcing lengthy blackouts for millions. Globally,
we’re all witness to historic wildfires, torrential storms, and record-breaking temperatures.
It’s clear that reaching the climate apex is not an “if ” but a “when.” Although we need to adapt to a changed, and
changing, environment, there are mitigation steps we can take to protect our nation’s safety, economy and future.
If we wait longer to act on climate, it will be too late. We need policies today that give us a lifeline to escape the
climate crisis.
Home solar and batteries are changing how people experience energy. In particular, Sunrun’s policy team has seen
many positive outcomes after advocating for fair compensation for excess solar energy that is sold back to the grid,
programs that create connected energy networks using solar and batteries, and expanded access to solar and
batteries for low income and disadvantaged communities. The team also continued its work leading local, regional,
and national solar advocates organizing to help achieve key policy outcomes.
CA S E ST U DY
Compensation Net Energy Metering: In 2014, South Carolina passed Act 236, which legalized net energy metering (NEM) and third-party-owned
solar, but also put an arbitrary cap on how much would be allowed.
Those caps were rapidly approaching in 2019. Without policies
in place that encourages households to put solar panels on their
rooftops, home solar would wither in the state.
To prevent this, Sunrun played a critical role in a coalition of key
stakeholders, such as solar industry advocates, environmental
groups, and other solar companies, to fight for market-saving
legislation. This led to the introduction of the Energy Freedom Act,
which eliminates the NEM cap and encourages low-cost, competitive
options for clean energy in the state—like home solar sold by
companies such as Sunrun. It also protects thousands of solar
employees who would have otherwise lost their jobs, as no more solar
could be installed once the NEM cap was hit. This year, the Energy
Freedom Act was unanimously passed in South Carolina, a state with
a Republican-led legislature, and signed by the Republican Governor.
This was a huge milestone, not only by making sure that NEM was
protected, but also by empowering customers to continue taking
control of their energy production. Some ratepayers were stuck
paying an average of $27 a month on their energy bills for two nuclear
reactors that never produced any electricity. Rooftop solar can provide
an alternative for many people looking to control their power bills.
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CA S E ST U DY
Virtual Power Plant
CA S E ST U DY
Accessibility
ConnectedSolutions: In Massachusetts, Sunrun successfully worked with policymakers and the state’s largest investor-owned
utility, National Grid, to build out a Bring-Your-Own-Device (BYOD)
program titled “ConnectedSolutions” in which ratepayers reduce
stress on the electrical grid during times of high energy demand in
the region. This is done by harnessing the collective energy from
home energy assets like batteries powered by clean solar energy.
Sunrun then provides the power from this network to utilities as
a type of “Virtual Power Plant.” We push energy from the solar-
powered batteries during times when energy is expensive and in high
demand, reducing the need to power up fossil-fueled peaker plants
to meet this demand. Homeowners are compensated for providing
power to the grid, while grid operators don’t need to run expensive,
large scale infrastructure. This lowers costs for all electricity users
and everyone financially benefits from this program, which also
reduces the need for dirty, expensive fossil fuel plants to deliver
energy.
After piloting this program with Sunrun and others, National Grid and
the other utilities in Massachusetts made these programs available
statewide. This means that home solar batteries will reduce costs
and pollution for the entire Commonwealth and shows the pioneering
partnerships that Sunrun is forging.
Solar for All: Illinois Solar for All is a state program launched in 2019 that creates pathways for low-income communities to engage
in the clean energy economy. With Illinois Solar for All, participants
can get home solar for $0 down, and monthly costs and fees will
not be higher than 50% of the value of the energy generated from
that system. There is also a job training component, with training
programs and job fairs to ensure that disadvantaged populations
also reap the benefits of clean energy job creation. In the works
since 2014, Sunrun has been integral to the development and
implementation of this program. Several Sunrun project managers
working with the Solar For All program are helping families from
their own communities gain access to solar energy where it has been
traditionally underrepresented.
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In 2019, Sunrun partnered with key industry allies to help expand solar energy in underrepresented communities
across the country. Everyone has a right to solar energy, and Sunrun is committed to enabling more solar access
in the communities that need it the most.
GRID ALTERNATIVES
In 2019, Sunrun continued its partnership with GRID Alternatives (GRID).
GRID is a national leader in making solar power and jobs accessible to
underserved communities. The partnership between Sunrun and GRID,
now in its ninth year, supports job training and solar installations for low
income families and traditionally underserved communities.
In 2019, Sunrun and GRID installed 4.5 megawatts of solar for 917 low-income families, providing $19 million in
lifetime savings. The solar projects also prevented 45,000 tons of GHG emissions in communities that bear the
brunt of environmental pollution and health disparities. Finally, the 49,000 hours of job training delivered by Sunrun
and GRID provide opportunities for people to acquire new skills and prepare for careers in the solar energy industry.
BLACKS IN GREEN
In 2019, Sunrun announced its partnership with Blacks in Green (BIG), an
environmental economic development organization designed to tackle
pollution and poverty, and expand access to solar energy and jobs in the
Chicagoland area.
The goals of the partnership are to increase access to clean, affordable
home solar energy for South Side Chicago homeowners, and to increase
clean energy career opportunities for residents in traditionally underserved
and underrepresented communities.
The partnership includes a commitment from Sunrun to recruit solar trainees from the BIG network. Sunrun will also
support BIG at educational events throughout the community so residents can learn about rooftop solar, including
the Illinois Solar for All program, designed by community members and policymakers to increase access to solar
energy for underserved communities.
Spotlight on Partnerships
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Sunrun’s Governance
At Sunrun, we are committed to upholding strong
corporate governance practices and conducting
business responsibly. We seek to continually
enhance the structures, policies, and internal
controls that support and promote accountability,
transparency and ethical behavior.
The company expects all its employees and
business partners to act according to the highest
standards of honesty and ethical conduct. Our
commitment to good corporate governance is
reflected in our Code of Business Conduct and
Ethics, our Vendor Code of Conduct, and other
related governance policies, which are reviewed
annually by the Nominating and Governance
Committee. Any changes deemed appropriate
are submitted to the full Board of Directors for its
consideration.
Sunrun creates value for customers and builds
relationships based on trust by dealing fairly with
customers, suppliers, government agencies,
competitors, and employees. We also promote
accountability internally by holding regular staff
meetings and sharing financial performance and
company updates with employees.
Sunrun maintains a strong open-door policy, a
confidential employee hotline administered by an
independent company, and an employee-relations
team on our Human Resources team that is
dedicated to thoroughly and fairly investigating
all employee complaints.
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2019 IMPACT REPORT
Board of Directors
The Board of Directors makes recommendations and conducts unbiased evaluation and supervision of management
activities. It maintains an independent majority at all times and comprises seven members, all but two of whom are
independent. Gerald Risk serves as Lead Independent Director and is responsible for overseeing separate meetings
of the independent directors. Our co-founder Edward Fenster has served as Chairman since March 2014. The Board
has three female members, including our CEO Lynn Jurich.
The Board has three committees. The Audit Committee assists the Board in ensuring we uphold the highest
standards of financial integrity through accounting transparency and conformance. The Compensation Committee
seeks to align executive compensation with shareholders’ interests and corporate goals. The Nominating and
Corporate Governance Committee oversees the evaluation of the Board, assists in recommending new members
and developing and maintaining corporate-governance policies, and oversees Environment, Social, and Governance
initiatives and reporting at the Board level.
Vendor Integrity and Ethics
We require our vendors to act with integrity and to adhere to our Vendor Code of Conduct. This Vendor Code of
Conduct, along with Sunrun’s Code of Business Conduct and Ethics, prohibits undisclosed conflicts of interest,
money-laundering, and whistleblower retribution.
Whistleblower Protection
Sunrun is committed to maintaining high standards of financial integrity and takes very seriously all complaints and
concerns regarding accounting, internal accounting controls, auditing, and other legal matters, including violations
of Sunrun’s Code of Business Conduct and Ethics. Sunrun prohibits retribution or retaliation in any way against
any person who has in good faith made a complaint or reported a concern or against any person who assists in any
investigation. Sunrun also requires that vendors strive to allow their workforces to raise similar concerns without
fear of retaliation.
For more information on corporate governance matters, including shareholder rights, Sunrun’s approach to
management compensation, and Board structure, please see Sunrun’s annual proxy statement, which is filed with
the SEC and available on the company’s Investor Relations website at investors.sunrun.com.
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2019 IMPACT REPORT | GOVERNANCE
Appendix
Glossary Customers refers to all residential homeowners (i) who have executed a Customer Agreement or
cash sales agreement with us and (ii) for whom
we have internal confirmation that the applicable
solar system has reached notice to proceed, or
“NTP,” net of cancellations.
Customer Agreements refers to, collectively, solar power purchase agreements and solar
leases.
Megawatts Deployed represents the aggregate megawatt production capacity of our solar energy
systems, whether sold directly to customers or
subject to executed Customer Agreements (i) for
which we have confirmation that the systems are
installed on the roof, subject to final inspection,
(ii) in the case of certain system installations by
our partners, for which we have accrued at least
80% of the expected project cost, or (iii) for multi-
family and any other systems that have reached
NTP, measured on the percentage of the project
that has been completed based on expected
project cost.
Notice to Proceed (NTP) refers to our internal confirmation that a solar energy system has met
our installation requirements for size, equipment,
and design.
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2019 IMPACT REPORT
GHG Accounting Data Sources and Methodology GHG Emissions
Reported scope 1 emissions include vehicle fleet emissions, which are based on data from Sunrun’s fleet- management group, and emissions from on-site natural-gas consumption, which are based on average office
and warehouse square footage figures outlined in the U.S. Energy Information Administration’s (U.S. EIA) 2012
Commercial Building Energy Consumption Survey (CBECS). An emissions factor in metric tons of CO 2 e per
megawatt deployed was calculated for Sunrun’s operations across various eGRID regions and applied to partner
megawatts deployed across various eGRID regions to estimate partners’ emissions attributable to their vehicle
fleets and their natural-gas consumption in offices and warehouses.
Reported scope 2 emissions include those from purchased electricity, which are calculated for both Sunrun and our partners in an analogous fashion to scope 1, using figures for office and warehouse square footage as outlined
in the U.S. EIA’s 2012 CBECS. An emissions factor in metric tons of CO 2 e per megawatt deployed was calculated for
Sunrun’s operations across various eGRID regions and applied to partner megawatts deployed across various eGRID
regions to estimate partner emissions attributable to electricity consumed in offices and warehouses.
Reported scope 3 emissions are based on a study by one of Sunrun’s major module suppliers, which outlines emissions figures for a module that aligns well with the average module wattage deployed by Sunrun over the
reporting period. An additional 20% factor was added to this calculation to account for emissions attributable to
balance-of-system (BOS) components, drawing from information in a 2011 report from the International Energy
Agency, Life Cycle Inventories and Life Cycle Assessments of Photovoltaic Systems.
Extended Carbon Calculations
Carbon balance calculations are based on derated expected production over 30 years and actual kilowatt-hour
production to date. All kilowatt-hour values are translated into metric tons of CO 2 e emissions avoided using the GHG
equivalencies calculator provided by the United States Environmental Protection Agency.
The carbon payback period is derived by taking Sunrun’s carbon footprint, adding an additional 5% to account
for product end use, and dividing that figure by watts deployed. This gives us the carbon footprint of the average
system, which, when divided by the expected carbon offset of the average system after one year, results in the
carbon payback period.
Calculations for the comparison to fossil fuel are based on average Sunrun system size deployed, expected average
system production derated at 0.06% per year over 30 years, and Surnun’s carbon footprint. Fossil-fuel figures for
other sources of energy were taken from a 2013 study by the National Renewable Energy Laboratory (NREL), Life
Cycle Greenhouse Gas Emissions from Electricity Generation.
Calculations for prevented air pollution and water consumption are derived from expected average system
production derated at 0.06% per year over 30 years for systems deployed in 2016 through 2019. Energy production
was equated to prevented air pollutants and water consumption using information provided by the U.S. Geological
Survey4 and eGRID’s Year 2010 Summary Tables.
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2019 IMPACT REPORT | APPENDIX
Reference Table to Global Reporting Initiative Standards We have used certain Global Reporting Initiative (GRI) Sustainability Reporting Guidelines to help inform what we
disclose. The following table is presented to help readers find information that Sunrun has disclosed in reference to
GRI’s standards. The following charts provide a cross-reference location guide to our Impact Report, filings with the
SEC (including our annual filing on Form 10-K), proxy statements, and other policies the company has posted on its
investor relations website, available at investors.sunrun.com.
Reference Table to Global Reporting Initiative Standards
DISCLOSURE DISCLOSURE LOCATION
GRI 102: General Disclosures
Organizational Profile
102-1 Name of the organization Sunrun Inc.
102-2 Activities, brands, products, and services Form 10-K, pgs. 3-8
102-3 Location of headquarters Form 10-K, pg. 21
102-4 Number of countries where the organization operates United States
102-5 Nature of ownership and legal form Form 10-K
102-6 Markets served including geographic locations where products and services are offered, sectors served, types of customers and beneficiaries
Investor Relations Website > Events and Presentations >
Sunrun Investor Presentation
102-7 Scale of the organization Form 10-K
102-8 Information on employees and other workers Form 10-K
Strategy
102-14 Statement from senior decision-maker Impact Report, pg. 3
Ethics and integrity
102-16 Values, principles, standards and norms of behavior Investor Relations Website >
Corporate Governance > Code of Business Conduct and Ethics
102-17 Mechanisms for advice and concerns about ethics
Investor Relations Website > Corporate Governance >
Code of Business Conduct and Ethics, Whistleblower Policy
Governance
102-18 Governance structure Proxy Statement pg. 8,
Investor Relations Website > Corporate Governance > Governance Highlights
102-22 Composition of the highest governance body and its committees
Proxy Statement pg. 8-10, Investor Relations Website >
Corporate Governance > Governance Highlights > Committee Composition
102-23 Chair of the highest governance body Proxy Statement pg. 8, Corporate
Governance Guidelines pg. 1
102-24 Nominating and selecting the highest governance body Proxy Statement pgs. 10-11,
Corporate Governance Guidelines pg. 2
102-25 Conflicts of interest Corporate Governance Guidelines pgs. 3-4
102-28 Evaluating the highest governance body's performance Corporate Governance Guidelines pg. 4
102-35 Remuneration policies Proxy Statement pgs. 11-25
102-36 Process for determining remuneration Proxy Statement pgs. 11-25
102-37 Stakeholders' involvement in remuneration Proxy Statement pgs. 11-25
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2019 IMPACT REPORT | APPENDIX
Reference Table to Global Reporting Initiative Standards (Continued)
DISCLOSURE DISCLOSURE LOCATION
Reporting Practice
102-45 Entities included in the consolidated financial statements Form 10-K
102-49 Changes in reporting Form 10-K, ‘Recently Issued and Adopted Accounting Standards”
102-50 Reporting period Investor Relations Website >
Events and Presentations
102-51 Date of most recent report Investor Relations Website >
Events and Presentations
102-52 Reporting cycle Form 10-K
102-53 Contact point for questions regarding the report Investor Relations Website > IR Contacts
102-55 GRI content index Impact Report, pg. 36
GRI 201: Economic Performance Annual Report
GRI 302: Energy
302-1 Energy consumption within the organization Impact Report, pg. 13
302-3 Energy intensity Impact Report, pg. 13
302-5 Reductions in energy requirements of products and services Impact Report, pg. 15
GRI 305: Emissions
305-1 Direct (scope 1) emissions Impact Report, pg. 13
305-2 Energy indirect (scope 2) GHG emissions Impact Report, pg. 12
305-3 Other indirect (scope 3) GHG emissions Impact Report, pg. 13
305-4 GHG emissions intensity Impact Report, pg. 13
305-5 Reduction of GHG emissions Impact Report, pp.13-14
305-6 Emissions of ozone-depleting substances (ODS) Impact Report, pg. 14
305-7 NOx, SOx, and other air emissions Impact Report, pg. 14
GRI 401: Employment
401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees
Impact Report, pp. 20-21
401-3 Parental Leave Impact Report, pg. 20
GRI 403: Occupational Health and Safety
403-1 Workers representation in formal joint management-worker health and safety committees
Impact Report, pp. 16-18
403-2 Types of injury and rates of injury, occupational diseases, lost days, absenteeism, number of work-related fatalities
Impact Report, pg. 17
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2019 IMPACT REPORT | APPENDIX
Reference Table to Sustainability Accounting Standards Board Standards
TOPIC DISCLOSURE LOCATION
Materials Sourcing (RR0102-15, RR0102-16)
Impact Report, pg. 15, Vendor Code of Conduct
(available on Sunrun’s Investor Relations Website > Corporate Governance)
Description of risks associated with integration of solar energy into existing energy infrastructure and discussion of efforts to manage those risks (RR0102-09)
Impact Report, pp. 26-30
Discussion of risks and opportunities associated with energy policy and its impact on the integration of solar energy into existing energy infrastructure (RR0102-10)
Impact Report, pp. 26-30
Discussion of the management of environmental risks associated with the polysilicon supply chain (RR0102-16)
Impact Report, pg. 15 Vendor Code of Conduct
(available on Sunrun’s Investor Relations Website > Corporate Governance)
Reference Table to Global Reporting Initiative Standards (Continued)
DISCLOSURE DISCLOSURE LOCATION
GRI 404: Training and Education
404-1 Average hours of training per year per employee 2017 Impact Report, pg. 23
404-2 Programs for upgrading employee skills and transition assistance programs
Impact Report, pg. 23
404-3 Percentage of employees receiving regular performance and career development reviews
Impact Report, pg. 23
GRI 405: Diversity and Equal Opportunity
405-1 Diversity of governance bodies and employees Impact Report, pg. 22
405-2 Ratio of basic salary and remuneration of women to men Impact Report, pg. 20
GRI 406: Non-Discrimination Available on Sunrun’s Investor Relations Website > Corporate Governance >
Code of Business Conduct and Ethics
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2019 IMPACT REPORT | APPENDIX
References 1. World Business Council for Sustainable Development and World Resources Institute, The Greenhouse Gas
Protocol: A Corporate Accounting and Reporting Standard, Revised Edition (Geneva: World Business Council for Sustainable Development; Washington, DC: World Resources Institute, March 2004) available at https:// ghgprotocol.org/sites/default/files/standards/ghg-protocol-revised.pdf.
2. January 2013, https://www.nrel.gov/docs/fy13osti/57187.pdf.
3. Generation: Systematic Review and Harmonization,” September 2012, https://www.nrel.gov/docs/ fy13osti/57229.pdf.
4. “Thermoelectric Power Water Use,” U.S. Geological Survey, last modified June 26, 2018, https://water.usgs.gov/ watuse/wupt.html.
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