Business Communication Test2

Chapter 4

1. Business writing Basics

2. 3 x 3 writing process phase one

3. Scheduling the process- worrying and planning, writing, revising, proofreading

4. Recursive nature

5. Online collaboration tools

6. Three typical audiences

7. The “you” view

8. Bias free language

9. Levels of diction

10. Ethical responsibilities (five areas)

Chapter 5

1. Formal versus informal research methods

2. Stage two of the 3 x 3 process

3. Types of outlines

4. Direct versus indirect patterns of communicating

5. How long should sentences be?

6. What is the comprehension rate?

7. Dangling versus misplaces modifiers

8. Three types of paragraphs

Chapter 6

1. Third state of the 3 x 3 process

2. Kiss formula

3. Fillers

4. Lead-ins

5. Redundancies

6. Compound prepositions

7. Trite phrases

8. Enduring rapid comprehension, numbered or bulleted lists, headings, graphic techniques

9. Gunning fog index

10. Flesch-Kincaid readability index

11. Proofreading-spelling, grammar, punctuation and names and numbers

12. Proofreading marks