Insurance and risk Management

INSR-6008

Case Study Assignment

Study 8 - Human Resources Risks

Instructions

Workplace Stress

A study of call center employees revealed that employees in the industry suffer higher rates of stress and emotional difficulty than workers in other industries.  The call center industry currently employs about half a million Canadians.  It is estimated that among 100 recent hires at a call center, 14% may experience high levels of stress and 10% may experience high levels of depression.  Each day about 10% of employees call in sick, turnover may run as high as 50% or more a year and the cost of training a replacement employee is more than $6,000. This will have a significant impact on the company’s profits.

1. Identify the major causes of workplace stress. (You may find it necessary to do additional research in order to list 15 causes).                                          (15 marks)

1. What measures can an employer take to reduce stress?       (5 marks)

1. Can stress be avoided in the workplace, and if so how?                (5 marks)

The completed assignment should be submitted to the drop box no later than 11:59 pm on Sunday of Week 10. 

• Please include the full names of all members of your group. 
• All references to material found in the text book or the article should be sourced and your works cited. 
• Marks will be allocated as noted above. 
• Late penalties will apply at 25% per day. 
• This assignment is worth 5% of your final grade.

How to Submit your Assignment