Journal Article, Discussion with one Student response

An organization is a huge subset of smaller teams that work together to make the organization successful and while the teams work together there are a lot of issues or problems that the teams face. The organization deal with external parties, vendors and customers too, so it is necessary for an organization to communicate properly and deliver a clear message. The actions that an organization takes has a direct impact on its success. Hence, it is necessary for an organization to reach a conclusion that is acceptable to both the concern parties. In such situations, it is essential for an organization to confront and properly negotiate with the external parties, customer, vendor or even between the teams of the organization (Pellow, 2010).

Confrontation is when one of the concerned parties feels that the other one is not meeting the expected goals and confronts them. Both parties are working to make profits for the organization, so if there are any issues with the performance of one party, the best solution is to confront the other party (Brett, 2010). For instance, when a teammate is not meeting the expected timelines, it is best to confront the teammate soon enough to guide them in the right direction, so that the project doesn’t get affected. Confrontation is not a bad thing; it helps to build the relation and clears out the problem as the two parties can then talk and solve it. 

On the other hand, negotiation is when two parties try to discuss the terms of their business. In every organization, negotiation is used at some point.  For instance, when an organization is trying to work with an external vendor or customer, the organization negotiates the terms of their business and tries to achieve the optimal rate they can.  This helps the organization to be within the budget that is decided by the stakeholders. When two parties are in negotiation it means that both parties want to conduct their business, but they want the terms of the business to be improved or changed (Cutcher-Gershenfeld, 2016).

Therefore, negotiation and confrontations are skills that every organization uses in their day to day work and to tactfully use these skills is very important for an organization.

References

Brett, J. (2010). Clueless About Culture and Indirect Confrontation of Conflict. Negotiation and Conflict Management Research, 3(3), 169-178.

Cutcher-Gershenfeld, J. (2016). Howard Raiffa: Negotiation Pioneer (1924-2016). Negotiation Journal, 32(4), 357-359.

Pellow, D. N. (2010). Negotiation and Confrontation: Environmental Policymaking Through Consensus. Retrieved Feb 2020, from www.tandfonline.com: https://www.tandfonline.com/doi/abs/10.1080/089419299279696