Example Memo Prompt - Communication During Covid

Memo To: All EHC Products Employees From: Georgianna Student, Executive Manager Subject: Excellent Customer Service Date: October 17, 2016 Hello everyone. I have some exciting and valuable news. Due to the poor customer service challenge that EHC Products is currently facing, I have come up with changes and helpful tips to turn our valued customer’s frowns upside down. It starts with respect. If you respect our customers as human beings, and truly honor their right to be treated fairly and honestly, everything else is much easier. Unless you have 100% customer satisfaction you must improve: You are serving customers not a life sentence, learn to enjoy your job. The way to a customer’s heart and wallet lies in how well we initially serve our customers and recover from poor service.

• Smile! Be proactive, say hello politely and ask “How may I help you?”. • Stay visible and available but do not hover. • Explain things thoroughly, you are the expert here. • Do not walk away when a customer is approaching. • Call for back up if a line begins to form.

Paid Training: It is important that as the Executive Manager I make sure you all feel comfortable and knowledgeable when serving our customers. We will have mandatory training meetings every week. Your training dates will take the place of one of your shifts.

• Each of you will learn to be an expert in every department over time. • All questions and dilemmas you may have will be addressed during this time. • Snacks and drinks will be provided.

New Policies and Rules:

• Please refrain from personal conversations with co-workers in the presence of our customers. • Please leave ALL food and drinks in the breakroom. • ABSOLUTELY no cell phones allowed on the floor. (Use them during your break/lunch time.) Any

electronic devices needed for the job or research will be provided. • Please come to work dressed to impress (refer to dress code guidelines). If you look good, you feel

good. • Once a month there will be a “Best Service” contest. Prizes will be awarded to the winners.

(Extended breaks, paid days off, cash, gift cards, movie tickets and more, randomly selected from our treasure box.) (Surveys, online reviews, and in person compliments will all be considered.)

Good service is good business. Do what you do so well that they will want to see it again and bring their friends. If we do not take care of our customers, someone else will. Our best customers leave quite an impression. Do the same, and they will not leave at all. Good Luck! Let the excellent service begin! If you have any questions, please contact me.