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· FOCUS ON RELATIONAL DIMENSIONS FIRST

· DELAY COMMITMENT TO COURSE OF ACTION

· FOCUS ON PROBLEM IDENTIFICATION FIRST

· AVOID TEMPTATION TO PLACE BLAME

· MINIMIZE STATUS BARRIERS

· BE CAUTIOUS OF INFORMATION SOURCES

· BEWARE OF MERELY “GOING BY THE BOOK”

· RESOLVE CONFLICT AT LOWEST LEVEL

· EXAMINE OWN BAISES AND PREDISPOSITIONS