3000 words Strategic IT Plan
Strategic Plan
[SUBTITLE]
[Group 35]
[27/05/2021]
[COMPANY: Tesla]
Abstract
A brief abstract describing the salient points of the strategy, no more than 3 paragraphs
Write your abstract here
[email protected] please start ASAP
Due to the current shortage of traditional energy supply or rising prices, global resources are becoming increasingly tense, so electronic energy will be the general trend of energy development in the future. Currently, companies in many different industries have developed different business models through electronic energy. These include agriculture, transportation, garbage collection, information technology, house/automobile construction and many other industries. Tesla is one of the large-scale listed automobile companies that use electronic energy to generate electricity. Therefore, we have evaluated the quality of the car, battery quality, car control system, production volume, sales volume, after-sales service and other aspects, in order to formulate a plan that is more in line with Tesla's future development and more economical.
Although Tesla is a large-scale listed electronic energy vehicle company. However, the current automobile companies that use electronic energy as a selling point have not shown an upward trend in just a few years. In order to enable Tesla to develop better in the future, we will use a series of business analysis methods (for example SWOT, SMART goals, KPI...) to understand Tesla's advantages and disadvantages and formulate relevant strategic plans. This will help Tesla in the future better find out more in line with the current development needs and operating directions of the electronic energy vehicle market.
At present, Tesla's priority strategy is mainly aimed at economical consumers. In order to better expand Tesla's business, Tesla should more actively develop the luxury car industry such as luxury RVs and recreational vehicles in order to generate higher revenue. At the same time, Tesla can also strengthen the development of electric vehicle business in different countries and regions to increase brand awareness and electric vehicle market share. In addition, Tesla should also enhance the quality of its electronic energy vehicles to reduce customer resistance and distrust of electronic energy vehicles. Secondly, good sales/after-sales service can increase the sales volume of cars and make better profits. Therefore, Tesla should make relevant improvements and adjustments to the above problems in order to obtain the best return.
Table of Contents
Abstract 1 Vision 3 Mission 3 Core Values 3 Strategic Themes 4 Strategy Map 5 Business Objectives 6 Strategic Initiatives 7 Financial Summary 8 Appendix - Integrated Strategy Map 9
Vision (Paul)
Add the company vision – remember this is a statement about the future, only a single line. It should be inspirational and unique, for example:
Revolutionizing decision making in the electric vehicle market, through the use of expanded storage and premium quality cars.
Mission (Paul)
Add the company Mission – this is a statement about what you do today, what you produce and/or what services you provide. It is factual, anyone from your company should read it and say ‘Yes, that is exactly what we do today’, for example:
Our mission is to provide enhanced decision making for the leading electric car manufacturer in the world. We aim to increase the production rate, especially in the Asia market.
Core Values (Eric)
Core values provide the foundation upon which a business is built. These are the values any employee will sign up to when joining a company. They are the values that anyone looking at the company would automatically relate to. They have to be honest. A core value that is not in keeping with a company image has no value at all (other than a negative value). It is important to keep the number of core values small, five or six is considered optimum. A label and description is required. The label is usually used externally, the description internally. For example:
|
Core Value |
Description |
|
Honesty |
We value truth and will always ensure the customers are able to trust us. Our work does not entail deception in any way |
|
Integrity |
Our word is our bond, we will always deliver on a promise. |
|
Friendliness |
Our team is kind and friendly towards the customers. |
|
Customer Service |
We want to make sure our customers receive the best possible service. A happy customer is a happy company. |
|
Time Management (Efficiency) |
Time is money and we always want to work in an efficient manner and make faster and better decisions. |
|
Good Quality |
We work to achieve the best possible result, so that we can satisfy our customers. We work so that they would want to buy more of our products. |
Strategic Priorities (Eric)
In any business small or large, there will be a need to break down a strategy into two or three overarching workable areas. These ‘Strategic Priorities’ provide a focus to more effectively create a set of business objectives. The strategic priorities can be found by looking at challenges and enablers in the first instance and then confirming the priority through something like a Strategy Canvas.
There are many ways in which Tesla can be affected. We need to consider both the negative, as well as the positive ways in which Tesla’s company could be affected. From the SMART goals, our aim is to hasten the world's switch to renewable energy. Moreover, Tesla priorities strategy is to attract both luxury and economy consumers in the automotive sector, via a strong market segmentation.
1. Build sports cars in order to expand higher end markets. Broaden the Asia Market, particularly China, because there is an increasing Tesla core audience, the social impact, and a massive chance to profit from China's passion for luxury vehicles.
2. Expand its business and market share in China outside of the country.
3. Use that money to build an affordable car (offspring from the higher market sales)
4. Use that money to build an even more affordable car which can increased unit production ROI to be used
5. Introduce stylish economy vehicles, new premium intermediate cars and a large SUV model to name a few to the item range (product sales and marketing). Add a roadster or motorcycle to the last item list. It would help Tesla achieve a competitive advantage against rivals with wide market segments, such as BMW, Porsche and Mercedes-Benz.
6. While doing above, also provide zero emission electric power generation options
7. Ensure most long term plans are kept secret
The plan is decided to raise Tesla Inc. by rising significant market share for premium vehicles, and also some plug-in vehicles by entering China. To do so, the market of data analysis and revenue growth would be developed, and even some establish office buildings, warehouses, retail outlets, and service centers, in key urban areas. Tesla would gain a better opportunity to grab a wide share of market of plug-in car in China, that can be increasing buyer who have no a Tesla vehicles.
· The above factors are specific.
· By sales and return they are measurable
· This research is achievable - however the threats would be government interventions and changing laws in China as they are also a competitive sector after the fact.
· It appears to be realistic but like any business there are threats and weaknesses that may not come into play which may or may not affect the level of achievements.
· The time constraints will be relative to short to medium to long term plans.
Challenges and Enablers (Eric with SWOT)
If you are familiar with SWOT (Strengths, Weaknesses, Opportunities, and Threats), looking at challenges and enablers is similar to that process. The key is to be aware of all areas of impact, both good and bad, and derive from that your strategic priorities. Typically, this exercise will generate dozens of challengers and enablers, these are usually summarised in a table. This section has a short narrative followed by the summary table, for example:
The following table is a summary of a much more extensive set of challenges and enablers that were identified using the SWOT process. Through the information gained we can see that there is a need to quickly build on our current successes to develop our brand. There is a further more compelling need to focus on content supply and acquisition and to enhance our technical capability to better utilise content and provide up-to-date user interfaces.
Below is an outline of the SWOT analysis. We need to analyse all environmental factors, including what the company’s strengths are, what external or internal weaknesses and opportunities there are, as well as the threats to the organization.
|
Challenges |
Enablers |
|
(Strengths) |
(Weaknesses) |
|
· Not much competition in the electric vehicle market. · It sells its cars directly to customers, without needing a middleman · It self-produces most of its components for vehicles · In the luxury automobile, it has the largest market share. · Core focus is on renewables both on mechanical and energy. |
· Not enough production in some countries to keep customer demand · Short production periods in some countries leads to quality of the vehicles reduced, which increases the chance of accidents happening. · It is priced high and out of the price range of the average consumer. |
|
(Opportunities) |
(Threats) |
|
· Increased amount of Giga factories which can help them produce more vehicles to meet customer demand · Expand the Asia business. · Invest more in the function or advantage of using an electric car. · Emphasize the meaning of buying Tesla. · It can tap into a broader customer market by producing less-expensive cars for the average consumer. · Clients would be more confident in riding a Tesla once the charging infrastructure is sufficiently developed. · This can offer vehicles to businesses, assisting them in achieving their sustainable environmental targets. · More government-mandated pollution cuts will enable Tesla to sell more products. |
· More competitors are growing. · Customers might not accept self-driving cars anytime soon. · A bad operating system makes customers concerned about buying it. · It has notable legal liability for manufacturing its own components and faces lawsuits. · Tesla's tactics may be hampered by laws that are detrimental to its vehicles. |
Strategy Canvas (James)
A Strategy Canvas provides a means to quickly identify strategic priorities. Building a strategy canvas can be undertaken ‘off-the-top-of-head’ or thorough extensive research or a combination of both. The results provide a visual representation of strategic priority or focus. This section would normally start with a short narrative followed by an image of the strategy canvas, for example:
For Strategy Canvas, we used a combination of in-house expertise and additional research where needed. We collected information from BMW to get a better understanding and idea of where we can find the weaknesses and set the Strategic Priorities to improve them. We used data from Tesla and BMW's official websites. Then, we developed the below bar chart to clearly indicate the information we found. We decided to put Brand Awareness, Customer Service, Exclusive content and Value for money as our focus. Comparing Tesla’s data with data from BMW, we obtained the information below. This chart shows that as the most famous electric vehicle company in the world, Tesla has done well, with regards to Brand Awareness. For many people, when they discuss electric vehicles, the first brand they would think about is Tesla, that is because Tesla weighted brand awareness high. However, there are many negative reviews regarding Tesla’s cars, because they intend to shift responsibility to the driver when accidents occur or cars encounter spontaneous combustion (Chen, 2021), there are other issues happening, but the company would try to move audience attention away. So the customer service is fairly low rated on the chart. In many countries, Tesla has been the dominant Electric vehicle seller for years, so the Exclusive content is highly marked since electric powered vehicles are still something rare in the market and people’s mind, so Tesla has stood in a good start point while the whole world expects new energy powered vehicles to show up. Tesla is still a young vehicle company, when compared with other brands. Therefore, it’s car model, functionality, style and design are improving all the time. On the other hand, the meaning of a young company is that they still need to do a lot of work, in order to satisfy their customers and provide a safe driving experience. This is why the Value for money is low graded.
By analyse the SWOT analysis and Strategy Canvas, we have set three Strategic Priorities:
|
|
Strategic Priorities |
|
|
Brand Awareness |
Customer Service |
Value for money |
|
By putting more budget on advertising, we can let more people know about Tesla and what they produce. From this strategy, we can also build a good reputation for being a reliable company. |
When there are needs for electric vehicles, Tesla produces more cars to show how they care about customers. Having a good After-sales service and convenient online ordering system can present exemplary customer service. |
Our focus is on investing in a better functioning and accurate driving system that can make the money worthwhile as an electric vehicle. |
Note: the above strategic priorities have descriptions that are in a ‘results-oriented’ language. That is they describe an outcome as if it has happened.
1.
Strategy Map (James)
A Strategy Map is a visual representation of a set of business objectives grouped using a Balanced Scorecard format. That is, business objectives related to four areas or ‘perspectives’ called Financial, Customer, Internal Processes, and Organisational Capacity. Most importantly, the strategy map also links the cause and effect relationships for the business objectives. For example:
In the meantime, providing the best quality service to the customers is also essential. When customers are satisfied with the service, there is a higher chance of attracting more people to know the brand and purchase. So a strategy map could point out some ideas of how to improve the system in different aspects and positions, so that the company’s benefit could get higher.
Further narrative about the overall strategy should go here
There will almost certainly be a need to provide some further narrative at this point, one or two paragraphs will do. The author must not forget that many of the readers of this document will not have gone through the strategic planning process and so need some background. The business objective form the key part of the strategy and so it is well worth the effort to provide a concise overview
Basically, providing good customer service and investing in better equipment upgrades can increase the company’s benefits. A good service can build up a company's reputation. This could be a good advertisement for the company because people would like to talk about it more, and they could get interest in the Tesla electric car at the end. By investing upgrades, Tesla electric cars could get a better core advantage compared to other brands. This is crucially important for a company because this is how the brand gets trust from customers, so both investigation and better service are affecting the company’s reputation. If Tesla can get the company satisfied, there would be big profits for them.
Business Objectives (Shaakya)
Each business objective must have an intended result. The business objectives in the strategy map are useful for presentational purposes, but to ensure the desired outcome is reached a description is required. The language used to describe the intended result should be ‘outcome based’, it should describe exactly, and in plain language what is meant by the label. In addition, each business objective must be measurable, have a target and an owner. For example:
|
Business Objective: Increase Profit |
||
|
Intended Result: Increased total profit as the sum from their sales. |
||
|
Measures |
Target |
Owner |
|
Net Profit in GBP (monthly) |
$0.109B/month |
Shaakya Weerasundera |
|
Net Profit % (monthly) |
increase by 659.38% |
Shaakya Weerasundera |
|
Increased traffic of Tesla cars |
15 |
Shaakya Weerasundera |
|
Business Objective: Increased gigafactories and production |
||
|
Intended Result: We want to produce as many products as possible, to ensure our customers get what they want. |
||
|
Measures |
Target |
Owner |
|
Number of supercharger stations in rural places |
40 |
Eric Heng |
|
Number of average cars produced by Tesla |
20 |
Eric Heng |
|
Average new and returning customers. |
18 |
Eric Heng |
|
Business Objective: Quality of products and technology |
||
|
Intended Result: Improved technology used to deliver content and information services |
||
|
Measures |
Target |
Owner |
|
Number of calls from customers regarding issues with the car functionality |
<40 /month |
James Zhu |
|
Number of unsolicited electronic compliments |
>10/month |
James Zhu |
|
Customer satisfaction from better reviews |
>88% |
James Zhu |
|
Number of fully functional cars, without system bugs or scratches. |
> 80 |
James Zhu |
|
Number of car accidents from cars with a poor, uncontrollable operating system. |
< 30 |
James Zhu |
|
Business Objective: etc. |
||
|
Intended Result: |
||
|
Measures |
Target |
Owner |
|
|
|
Paul Chang |
|
|
|
Paul Chang |
|
|
|
Paul Chang |
Strategic Initiatives (Shaakya)
A Strategic Initiative is the engine that drives change. Without a strategic initiative nothing will change, you will put in place objectives and happily measure them, but will have nothing tangible in place to drive the strategic change you are looking for. There does not need to be a one-one match between business objectives and strategic initiatives, in fact one good strategic initiative might drive improvements in several areas. The section should start with a short narrative and then describe the initiatives, for example:
The following initiatives focus on the core activities required to implement our strategy, they are in priority order and represent the corporate view. Where indicated there will be separate departmental tasks that feed into the corporate initiatives.
|
Strategic Initiative: 1.0 - Meet relevant people to discuss the online system. |
|||
|
Business Objective(s) Impacted: Improve car quality and expand production through gigafactories. |
|||
|
Description: |
|||
|
Major Sub-Initiatives |
Owner |
Start Date |
End Date |
|
1.1 – Meet with designers and developers |
Steve Goodham |
Sept 2015 |
Nov 2015 |
|
1.2 – Interview and hire skilled people for an online system. |
Steve Goodham |
Nov 2015 |
Feb 2016 |
|
1.3 – |
Paul Smith |
Jan 2016 |
June 2016 |
|
1.4 – Roll out service |
Paul Smith |
July 2016 |
Onwards |
|
Strategic Initiative: 5.0 – Redesign the Website |
|||
|
Business Objectives(s) Impacted: Improve End User Experience, Improve Technology |
|||
|
Description: Completely overhaul the website utilising the latest technologies, bring in a new design company to work on the user interface, roll out by Jan 2016 at the latest |
|||
|
Major Sub-Initiatives |
Owner |
Start Date |
End Date |
|
5.1 – Create a design brief |
John Jones |
May 2015 |
July 2015 |
|
5.2 – Run tendering process |
John Jones |
Aug 2015 |
Oct 2015 |
|
5.3 – Build new website and test |
John Jones |
Oct 2016 |
Dec 2015 |
|
5.4 – Roll out website |
Paul Smith |
Jan 2016 |
Mar 2016 |
|
Strategic Initiative: 3.0 - Etc. |
|||
|
Description: |
|||
|
Major Sub-Initiatives |
Owner |
Start Date |
End Date |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Financial Summary (Shaakya)
Please note: This is not a business plan, it is a strategic plan. It is unlikely you will be able to quantify exactly what the financial impact will be, however, you should be able to quantify the approximate costs of the initiatives and state a ‘relative’ impact to the business. If you can be exact, then great, but under normal circumstances fully costed business plans are a separate exercise. This section would start with a short narrative and be followed with the costs and impacts. For example:
At this stage the exact costs and benefits of the strategic plan have not been calculated, this will be done at a later date. However, the following provides a set of estimates based on the information available. These initiatives have been prioritised and assigned, business cases are being produced and will be available from July 2015 onwards.
It is important that we calculate the costs and benefits of the company. While it is not easy to give precise costs, we will be able to provide estimates of the cost and benefits from the initiative. A rough estimate of this is outlined in the table below.
|
Initiative |
Completion |
Cost |
Benefit |
|
1.0 – Meet with designers and developers for online system and hire experienced persons |
July 2016 |
£3.5 million |
£10s millions |
|
2.0 – Plan the system |
July 2015 |
<£300k |
£10s Millions |
|
3.0 – Work on the system design. |
Sept 2015 |
<£1.5 million |
>£5 million |
|
4.0 – Testing it with users |
Oct 2015 |
<£100k |
Savings? |
|
5.0 – Make improvements from feedback |
Jan 2016 |
<£250k |
£1-7 million |
|
6.0 - Meet with engineering team to discuss gigafactory project |
|
|
|
|
7.0 - Plan the steps necessary to carry out the project. |
|
|
|
|
8.0 - Buy necessary equipment |
|
|
|
|
9.0 - |
|
|
|
|
Etc. |
|
|
|
Appendix - Integrated Strategy Map (Shaakya)
An integrated strategy map should be included for completeness. There should be a pointer to the actual presentation as clearly the map in this format is too small to be useful. However, it does indicate that this iteration of the strategic planning process has been completed. The section should start with a short narrative explaining what the map is and why it has been attached, for example:
The following is an integrated Strategy Map, that has been included for reference only. The map can be found in the xxx shared area location www.nameofcompany.com/strategy . The map shows that a full set of business objectives, measures, targets and initiatives have been identified at the company level. Many of these will be cascaded as-is, some will be refined to suit the needs of our departments. The Integrated Strategy map will appear on the public intranet and will be posted on notice boards in selected areas.
There are many initiatives that we will need to take to complete this project. First, we need to meet with relevant people for this project, such as the design team to implement the online ordering system. Then, we need to consult the engineering team to discuss the expansion of the gigafactories. This will be followed by buying the relevant equipment for the expansion.
Furthermore, Tesla needs to set specific targets in order for them to improve their company. Only by setting a target to achieve their goals, can they become better in terms of service. Therefore, Tesla needs to
| Page