USAA Assignment

Time to Fill: Process Steps 6 - 8

Step 6: Placement -- Offer development, offer negotiation, offer acceptance.

· What is the Job offer creation process?

· Who is the final hiring decision-maker?

· What flexibility does the firm exercise in job offer negotiation?

· What are the elements included in the Offer letter?

· How are rejected candidates managed?

· What type of “ghosting” (offer extended, accepted – but employee fails to report or leaves with no notice shortly after starting.

· How does the firm measure offer acceptance rates?

· What are the Process steps?

· What are the associated sub-process costs? Cycle times?

Step 7: Onboarding -- Process of completing new hire employment related paperwork; issuing ID, workspace, technology, email & company contact information. Includes introducing new employees to with their new job, co-workers, work policies, practices, procedures.

· What is the firm’s Orientation process (what is involved? Who is involved/responsible? What is length of orientation? What content is covered during orientation?)

· What is the firm’s On-boarding process (what is involved? Who is involved/responsible? What is length of orientation? What content is covered during orientation?)

· How has the firm invested in the new employee socialization process (what is involved? Who is involved/responsible? What is length of socialization? What content is covered during socialization?)

· What are the Process steps?

· What are the associated sub-process costs? Cycle times?

Step 8: Retention -- Strategies for preserving key contributors (e.g., high performers; hard-to-fill positions)

· What does the firm do to retain employees (stay interviews; retention incentives)?

· What is the firm’s turnover rate (voluntary; involuntary) for the target position? How does this compare to the firm’s overall turnover rate?