Assignment

CHANGE 2

Change

Students Name;

CHANGE 2

University Affiliation;

Change

Since time immemorial, change has always been and will always be inevitable. This is because every other day, man is faced with a new challenge that needs new solutions. For instance, looking back at the early man, he needed not transport since he lived in a self-sustained community. However, as time went by, there was a need for him to travel over longer distances, which led to the invention of modes of transport that exist in the current days.

In recent years, IT has been on the rise, and it has affected every other sector, with the business sector included. This means that most businesses will need to adopt technology if they want to remain on top of the market. It is true that change is taking place but how many organizations can successfully implement the change? One of the most difficult things for any organization to do is to implement change successfully. This is because it entails a lot of work, and it needs a lot of time until the employees can adapt to the change put in place till it becomes permanent.

Implementing change successfully

Several approaches can be taken if an organization needs to implement change successfully. Such initiatives include effective communication. This means that the organization will be open with the employees and tell them in advance what they should expect and how the changes will benefit the organization. The second strategy is involving everyone in the organization in the change process and decision-making. This will help the employees feel comfortable and even help them accept change.

If at all change has to be successful, it has to be centered around the employees. This means that the organization should show the employees that the change will also benefit them and not the organization only. The only way to do this is by creating a vision for the change. In the simplest terms possible, vision is defined as something one intends to be true in the future. Creating a vision will help the employees fully understand the change and embrace it better.

The main aim of my organization is to digitalize services. The main reason organizations are adopting technology is that they want to make work more efficient and effective. For instance, time back, health care organizations were using the file-based system to keep consumers' records; however, this was not effective enough as it took them a lot of time to retrieve the documents, and hence it wasted a lot of time. Healthcare organizations later adopted a database system that would help them retrieve data easily and reduce the time taken to serve each consumer (Dalziel, 1988). 

The vision

The main aim of every other organization is to make profits. However, they will have to deliver quality products and in the most effective way possible. This means reducing the time of serving each customer, which will increase the number of customers served per day, which will automatically lead to an increase in profits

. My organization was also looking to do the same hence the decision to adopt new technology that will help make service delivery more effective.

Currently, the employees have to move from one office to the other to pass a simple message. This is because everything is done on the organizations manually. For instance, the sales office might have to show all the sales they have made, and they will be forced to visit the manager's office to do this physically. The other problem being encountered in the organization is serving customers. It is becoming difficult to retrieve information about a consumer who had purchased anything from the store earlier since they might not be served by the same person twice. This is the reason why technology adoption is needed in organizations.

The first change that will be done in the organization is installing new computers and a database system. It will take some time for people to adapt to the technology, but it will help greatly after they do. The first thing computers will do to help reduce the movement of the employees from one office to the other. Communication will be more accessible as an employee can send and retrieve a message from any office with a simple click.

By adopting technology, the amount of work that the employees have to do will be significantly reduced. For status, without technology, employees had to go through a huge pile of files to find information about the consumer. However, with the new database, the consumer's information will be input into the system. This means that every time the same consumer comes back to the organization, any employee will see what kind of products they had bought in the past (Fullan, 2003).

Since the organization's main aim is to make more profits, the system will greatly help capture new consumers into the organization. After this becomes popular, it means that the organization will now be able to analyze all the data collected, and from this, they can be able to make services and products that are in line with the consumer's needs. The long-term goal of adopting a database will be to make personalized services for consumers to satisfy their needs more.

Personalized services mean that the organization will be serving more customers per day than they used to do sometime back. For this reason, computers installed will help deliver services more efficiently to consumers and hence more consumers will e served per day. For instance, there will be no need to write down the consumer's receipt as it will automatically be printed out by scanning the item they are purchasing. This will also help reduce the amount of work that the accounting office does as the computer will automatically generate the total sales made every day.

As the number of consumers increases, the organization might not serve all these consumers in one shop. This means that the organization may need to open up more stores to serve all of its consumers. However, even in these new stores, the consumer experience needs to be the same reason why the database adopted can be accessed without any geographical barriers. Consumer data can easily be shared across all stores, which will help give more personalized services to clients in all the stores.

The long-term goal of the change is to make the organization outstanding and make it different from all the other businesses around. This will be done by increasing efficiency and also delivering more quality services. This is not possible without the help of technology. The employees will also benefit a lot since more profits mean more salaries to them. The work they are expected to do will also be reduced, yet they will have the same salaries. If implemented successfully, the change will be of benefit to both the organizations and the employees (Calder, 2013).

References

Calder, A. M. (2013). Organizational change: Models for successfully implementing change.

Dalziel, M. M., & Schoonover, S. C. (1988). Changing Ways: A practical tool for implementing change within organizations. New York, NY.: American Management Association.

Fullan, M. (2003). Implementing change at the building level. Best practices, best thinking and emerging issues in school leadership, 31-36.