Residency 2 Discussion Prompt
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StakeholderEngagementUSAA.docx1
Stakeholder Engagement USAA
Our customers
Our customers are policyholders and comprise US military and their families living in the UK, who purchase motor and property insurance products. Serving our policyholders is at the heart of everything USAA Limited does, which includes following the ultimate parent company's mission to facilitate the financial security of US military and their families, and their brand promise of going above for those who have gone beyond.
The Board fully embrace the military culture of our customers with customer service and meeting customers’ needs at the forefront of Board meetings.
Our employees
The Board engages with employees through a variety of channels. At least annually, employees get the opportunity to interact with Directors at meet and greet sessions before Board meetings. The Chair of the Board also meets with the Pulse Team, who represent the employee’s views and opinions. Members of the Board also hold regular employee Town Hall meetings with Q&A sessions.
The employees voice is heard through an annual Ucount opinion survey, where results are analyzed and action plans are implemented to improve the working environment.
USAA Limited adopts the initiatives of its ultimate parent company, USAA in making the Company a great place to work. This includes creating a diverse and inclusive culture for all employees and contractors, investing in employees through sponsorship of professional qualifications and talent management programs.
Our suppliers
The Board recognizes the key role our suppliers, third party and related party service providers play in ensuring the Company delivers an exceptional service to our policyholders and claimants. Enhanced third party risk management and oversight procedures are being introduced to further raise our effectiveness in preventing the failure of services provided by external third parties.
Community and environment
USAA Limited has a Charity Committee, which is very active in raising money from staff to support a number of small and national charitable organizations.
Banking
Banking services are provided by USAA Federal Savings Bank . The bank was established on December 30, 1983. According to USAA's 2015 Annual Report to Members, USAA held over $62.549 billion in deposits with more than 6.3 million accounts.[ citation needed ]
USAA Federal Savings Bank's bank lobby located in San Antonio is its only full-service banking location. Other cities, however, hold financial centers, often near military bases, which provide advice and assistance in obtaining services of any kind offered by USAA, in addition to opening those accounts online.
Banking services can be accessed in person, by mail, by phone, or through the internet. USAA Federal Savings Bank provides members with the ability to deposit checks to their accounts using mobile applications on the Apple iPhone and iPad , mobile devices with Google's Android operating system, and Microsoft's Windows Phone . [16]
As of August 2019, the USAA Mobile App is used for messaging rather than text messaging.
Major banking competitors include Bank of America -Military Bank, Pentagon Federal Credit Union , and Navy Federal Credit Union . [17]
Investing and financial planning[ edit ]
USAA provides Education 529 Plans for its members, but members are referred to its strategic partners, Charles Schwab Corporation and Victory Capital for other investment services such as brokerage and trading , mutual funds & ETFs .
