| Name of Stakeholder | Description of Stakeholder | Role of Stakholder | Level of Knowledge in Program | Available Resources, Information, Influence, Money, Staff, Technology, etc. | Level of Interest | Level of Support | Level of Influence | Action Plan for Stakeholder Engagement | | | Level of interest | Level of Support | Level of Influence |
| Example: Call Center Manager | Leader of the Call Center in Phoenix | Project Sponsor | High level of knowledge | Funding of project and internal resources from call center | High | Positive | High | Maintain regular communication with stakeholder on progress and updates. | | | Low | Negative | Low |
| Customers | buyers from the business | beneficiary of the project | medium level of knowledge | high levels of customer disatisfaction in the organization | high | Positive | Moderate | Notifying customers that the organization is working towards better services | | | Moderate | Positive | Moderate |
| Employees | workers in the organization | project team member | High level of knowledge | Responsible for change in the experience customers get from the business | High | Positive | High | incentives to motivate them to work towards the attainment of the project goals | | | High | | High |
| Suppliers | brings in supplies for production | project team member | medium level of knowledge | needed to supply high quality raw materials | Moderate | Positive | Moderate | briefing the suppliers about expected quality standards |
| finance manager | in charge of finances in the project | project team member | High level of knowledge | Budget for the project | High | Positive | Moderate | Briefing the manager regularly about any changes in the project |
| CEO | head of the organization | Project Sponsor | High level of knowledge | responsible for sponsoring the project | High | Positive | High | Briefing the CEO about the project intent before onset. |
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STAKEHOLDERANALYSIS1.xlsx
