| | | | | | Project Title: |
| | | | | | Black Belt | | Project Champion | | Executive Sponsor | | MBB/Mentor |
| | Primary Metric | | | | | | Secondary Metric |
| | Implement changes aimed at minimizing the time a patient takes to see the doctor to about ten minutes on the waiting line and less than 30 minutes of medical service with the doctor.
| | | | | | Increase the number of patients seen per day from 10 to 15 patients per day. |
| | Problem Statement | | | | | | Business Case |
| | Patients and clients visiting Tampa memorial hospital have raised issues due to extended waiting periods whenever they come for medical services. The overall work-flow within the institution is greatly influenced by the patients' concerns, which have led to high turnover and general job dissatisfaction. Medical practitioners at Tampa Memorial hospital are embarking on a project to solve the issues within the institution. The hospital management team is responsible for reviewing and overseeing the requirements for the project charter. The doctor will approve the final draft before the project flags off. | | | | | | Several long term patients have left the doctors practice because of long wait times and having to be rescheduled because appoints would run over allotted times leaving patients unseen at the end of the day. This has resulted in a decrease in revenue for the office. In addition, his office is experiencing a rather high rate of staff turnover due to the continuous negative work environment caused by unhappy patients. |
| | Project Scope | | | | | | Project Goals |
| | • Establishing a convenient patient booking routine and working on time management to ensure that patients are served as soon as they report to the facility.
• Secure and train a reliable work-force who can handle hospital operations efficiently to save time.
• Boosting client satisfaction by providing high-quality services according to international standards.
• Improving job satisfaction and morale for the workers in the institution.
• Improve the general client and clientele relationships within the institution.
| | | | | | • Shorten wait times and doctor visit times
• Improve general working conditions for staff
• Increase number of patients seen from 10-15 per day
• Improve employee morale and retention
|
| | High Level Project Timeline | | | Constraints & Dependencies | | | Project Risks | | | Other Diagnostics |
| | Phase | Start | Finish |
| | Define |
| | Measure |
| | Analyze |
| | Improve |
| | Control |
| | Approval/Steering Committee | | | | Stakeholders & Advisors | | | | Project Team & SME's |
| | Name | | Organization | | Name | | Organization | | Name | | Organization |
ProjectManager
SSGB120STUDENTPROJECT_UPDATEDPROJECTCHARTERASOF011420.xlsx
