Compensation Plan

Job ID R70365Updated date 04/29/2019Location Muntinlupa, Calabarzon

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                                Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. HR Specialist (Employee Relations)

Job Summary: To assist the Principal HR Specialist, may supervise HR coordinators, manage and ensure day-to-day operations meet standards and achieve goals in assigned functional area of Human Resources (such as Associate Relations)Major Responsibilities:

· Provides functional support in the assigned sub-function, including but not limited to:

· Prepare/review Notice to Explain and Notice of Decision

· Prepare case reports

· Prepare documentation for the audit, scan documents, log cases in the system

· Analyze data-case trends, etc

· Conducts New Hire Orientation and People Manager Onboarding

· Validates Corrective Action

· End to end handling of cases

· Stakeholder Management

· People Management

· Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed

· Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values

· May be assigned/rotated across related sub-functions, including but not limited to sub-functions within HR

· All other job-related duties that may be assigned from time to time  

Qualifications:

· College graduate preferably in Psychology, Business Administration or other related course

· 5 years working experience in related discipline

· Knowledge in Philippine labor laws and regulations. Strong case management experience. Project management and process improvement

· Strong analytical skills

· Strong data and reporting skills

· Database management

· Excellent oral and written communication skills

· Customer focus

· Strong stakeholder management skills and presentation skills

· Willing to work in the night shift

· Willing to work in Alabang

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at  [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to  [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).