Final Project

SPT 401 Final Project Guidelines and Rubric

Overview You will create a one-year facility management plan in an area of interest as your final project. You may select any type of sport-related facility as your focus for a general SWOT analysis, consumer/user analysis, and a thorough plan for management and operation. This plan will include sections establishing standards for safety and security, facility layout improvement, operational improvements, consumer engagement opportunities, maintenance, community involvement, and event scheduling. As part of your plan, you will create a visual representation of the maintenance, event, and improvement-related tasks for one busy month out of the year. You will then select one week within that month to go into further detail regarding the various security and safety related tasks, preparatory tasks, and maintenance task that are necessary for the facility in a facility use calendar.

The project is divided into three milestones, which will be submitted at various points throughout the course to scaffold learning and ensure quality final submissions. These milestones will be submitted in Modules One, Two, and Four. The final product will be submitted in Module Seven.

In this assignment, you will demonstrate your mastery of the following course outcomes:

 Formulate recommendations for effective management and appropriate improvement of facility design and operations

 Analyze the physical aspects and operations of facilities for potential legal and regulatory implications and infractions

 Recommend a leveled security and safety plan for a specific sport facility that balances safety and general fiscal responsibility for various types of events

 Analyze current technological trends for informing sport facility management and operation improvements

 Integrate strategies suitable for communicating with facility stakeholders and engaging potential facility guests and partners into plans for effective management of sports facilities

Prompt Select a facility that interests you and/or aligns to your future career goals and develop a facility management plan. As you work through the following directives, remember that different types of facilities will require different levels of strategy. A community pool will not require the same level of security as a large, professional football stadium, while a large stadium will not rely as heavily on community involvement and support as a community facility. Your ultimate goals as a facility manager are to keep your community and clientele healthy and happy, and to keep your facility thriving and even growing. Specifically, the following critical elements must be addressed:

I. Facility Analysis: This section will serve as a general analysis of the facility and its strengths, weaknesses, opportunities, threats, and users.

A. Introduce the facility and its uses and users, ownership status, size, and importance to the community. B. Using the provided SWOT Matrix Template document, identify the strengths, weaknesses, opportunities, and threats facing the facility and its

operations. C. Then, expand upon the findings in the matrix to address the following:

1. Analyze the physical layout of the facility for potential risks and regulatory issues. 2. Analyze the current maintenance needs and operations of the facility for potential legal issues or threats. 3. Analyze the current use of technology in the facility for potential areas of improvement based on current technology trends. 4. Analyze current technological trends in facility management to identify potential improvements to your selected facility. You will make a

technological recommendation later in this report. For example, some large facilities are incorporating viewing screens in the stands, while some small facilities are implementing wireless options for users to connect to during events.

II. Facility Use Calendar: Create a calendar that clearly communicates the events, event-related tasks, maintenance and operational tasks, security-tasks, and important appointments you must schedule for one week of your choice. For this piece, you will use the provided Final Project Calendar Guide template. This will be submitted as the appendix of your report, and you may refer to it throughout your report.

III. Maintenance and Operations Planning: In this section you will focus on the general maintenance and operational aspect of facility management necessary to keep the facility running. Specifically, refer to the following critical elements:

A. Recommend a high-level plan for maintaining the facility. In other words, discuss how you plan on monitoring the various maintenance tasks. B. Formulate a list of maintenance tasks that should be completed monthly to keep the facility in top operational form.

IV. Safety and Security Plan: In this section, you will recommend a leveled security and safety plan for your facility. Your plan will vary depending on the type and size of your facility and the type of events it can host. Specifically, address the following:

A. Recommend a general day-to-day security and safety plan that is appropriate for your facility, and explain your reasoning. B. Recommend a safety and security plan for a specific event listed in your facility use calendar that addresses the security needs of the event. C. Explain how you would balance the security needs of the event with the cost of security personnel for a fiscally responsible plan. D. Recommend an emergency action plan for the selected event that your facility can use in the event of an emergency.

V. Networking and Communications: In this section, recommend strategies for communication with internal and external stakeholders. As a facility manager, you will have to connect with a broad range of stakeholders to ensure that your facility is in line with regulations, has the support of the community, and has the opportunity to hold events that interest the users of your facility.

A. Establish a strategy for managing and monitoring communications necessary for continued maintenance and operations of the facility. In other words, how will you communicate with and monitor your staff to ensure that the necessary maintenance tasks are being done?

B. Describe the type and importance of communications and networking opportunities you should involve yourself in as facility manager. Hint: How will you bring events to your facility, and how will you communicate events to potential audiences?

C. Discuss the facility’s involvement with the community. Why is community consideration important for your particular facility? D. What external individuals, organizations, and governmental departments do you need to maintain contact with to successfully operate your

facility and manage events? VI. Recommendations and Technology: Based on your SWOT analysis and the considerations you have made throughout your report, you will outline two

opportunities, described below, for facility improvement, and discuss your responsibilities for risk management as a facilities manager. Each recommendation should be supported.

A. Recommend a physical design improvement, either internal or external, that will provide a better layout for the use of the facility. Be sure to explain how the recommendation will improve functionality.

B. Recommend a potential technological opportunity for the facility that may allow for increased efficiency or effectiveness of facility management.

Milestone One: Facility Selection Short Paper

Milestones

In Module One, you will submit a short paper in which you will compare and contrast two vastly different types of facilities and, at the end of the assignment, choose which facility you will select for your final project. This milestone is intended to help you achieve a more clear focus on the type of facility that you are interested in studying for your final project. This milestone will be graded with the Milestone One Rubric.

Milestone Two: SWOT Analysis In Module Two, you will submit a SWOT analysis in which you will evaluate the specific facility you have chosen for your final project. You will imagine you have just been hired as the new facility manager at the facility you have chosen. You will conduct a SWOT analysis of the facility and create three SMART goals for improvement to facility layout, operations, and technology. This exercise will help you prepare for drafting the introductory section of your final project. This milestone will be graded with the Milestone Two Rubric.

Milestone Three: Safety and Emergency Action Plan In Module Four, you will submit an emergency action plan (EAP) for an upcoming event at the facility you have chosen for your final project. You must consider both who and what must be in place (i.e., staged) before the event occurs, and what actions will be taken should an emergency situation arise during the event, all while balancing these needs with fiscal responsibility for your facility. This milestone will address two of the three levels of the safety and security plan required in the final project. For your final project, in addition to the levels addressed in this milestone, you will also need to address the first level of the general day-to-day security and safety plan that is appropriate for your facility. This milestone will be graded with the Milestone Three Rubric.

Final Submission: Facility Management Plan In Module Seven, you will submit your final project. It should be a complete, polished artifact containing all of the critical elements of the final product. It should reflect the incorporation of feedback gained throughout the course. This submission will be graded with the Final Project Rubric.

Deliverables Milestone Deliverable Module Due Grading

One Facility Selection Short Paper One Graded separately; Milestone One Rubric

Two SWOT Analysis Two Graded separately; Milestone Two Rubric

Three Safety and Emergency Action Plan Four Graded separately; Milestone Three Rubric

Final Submission: Facility Management Plan Seven Graded separately; Final Project Rubric

Final Project Rubric Guidelines for Submission: Your facility management plan will be submitted in the form of a 6- to 8-page report. Your report must also include an appendix that contains your facility use calendar and a references page. Your report should be formatted to follow the current APA guidelines. Use double spacing, 12-point Times New Roman font, and one-inch margins.

Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Facility Analysis: Introduce

Meets “Proficient” criteria and the key details provided indicate advanced understanding of the important background information of the facility

Comprehensively introduces the facility with key details

Introduces the facility, but with gaps in key details

Does not introduce the facility 4

Facility Analysis: SWOT

Meets “Proficient” criteria and the list of strengths, weaknesses, opportunities, and threats indicates an insightful perspective on the facility and its operational health

Accurately identifies the strengths, weaknesses, opportunities, and threats facing the facility and its operations

Identifies the strengths, weaknesses, opportunities, and threats facing the facility and its operations, but with gaps or inaccuracies

Does not identify the strengths, weaknesses, opportunities, and threats facing the facility and its operations

6.14

Facility Analysis: Layout

Meets “Proficient” criteria and shows keen insight regarding regulatory adherence of sport facilities

Critically analyzes the physical layout of the facility for potential risks and regulatory issues

Analyzes the physical layout of the facility, but analysis lacks accuracy or detail

Does not analyze the physical layout of the facility

6.14

Facility Analysis: Operations

Meets “Proficient” criteria and shows advanced comprehension of the nuanced maintenance requirements of the facility for optimal operation

Critically analyzes the maintenance needs and operations for the facility for potential legal issues

Analyzes the maintenance needs and operations for the facility, but analysis lacks critical details regarding potential legal issues

Does not analyze the maintenance needs and operations for the facility

6.13

Facility Analysis: Technology

Meets “Proficient” criteria and shows thorough understanding of the benefits of technological advances for managing facilities

Analyzes the use of technology in the facility for potential areas of improvement based on current technology trends

Analyzes the use of technology in the facility for potential areas of improvement, but analysis is not based on current technology trend, or lacks detail

Does not analyze the use of technology in the facility for potential areas of improvement

6.14

Facility Analysis:

Trends Meets “Proficient” criteria and shows thorough understanding of the benefits of technological advances for managing facilities

Analyzes current technology trends related to facility management to identify potential improvements for the chosen facility

Analyzes current technology trends related to facility management, but analysis lacks detail or focus on potential improvements for the chosen facility

Does not analyze current technology trends related to facility management

6.14

Facility Use Calendar Meets “Proficient” criteria and the organization and detail of the scheduled items show an advanced grasp of management techniques for effective facility operation

Creates a visual calendar that is clear, comprehensive, and well organized in its scheduling of major events, maintenance tasks, and any necessary meetings to best serve the facility for the week

Creates a visual calendar for the facility for the week that lists major events and tasks, but the calendar is not clear, comprehensive, or well organized in its scheduling of major events, or there are gaps in tasks necessary for the facility

Does not create a visual calendar of the major events and tasks for the facility for the week

3.68

Maintenance and Operations Planning:

High-Level Plan

Meets “Proficient” criteria and demonstrates an advanced grasp of maintenance needs for facility operation

Establishes a comprehensive annual maintenance plan for facilitating the successful overall function of the facility

Establishes an annual maintenance plan, but misses maintenance items necessary for the successful overall function of the facility

Does not establish an annual maintenance plan

6.14

Maintenance and Operations Planning:

List

Meets “Proficient” criteria and the list shows keen insight into the maintenance pieces necessary for successful facility management

Formulates a logical list of maintenance tasks that should be completed monthly to keep the facility in top operational form

Formulates a list of maintenance tasks that should be completed monthly to keep the facility in top operational form, but the list contains gaps in necessary tasks, or is not logical for the facility

Does not formulate a list of maintenance tasks that should be completed monthly

6.14

Safety and Security Plan: Day-to-Day

Meets “Proficient” criteria and shows a sophisticated grasp of the security measures necessary for particular facilities to ensure user safety

Recommends and explains the reasoning behind a general day-to-day security and safety plan that is appropriate for the chosen facility

Recommends and explains the reasoning behind a general day-to-day security and safety plan for the chosen facility, but the explanation lacks detail or the plan is not appropriate for the chosen facility

Does not recommend and explain the reasoning behind a general day-to-day security and safety plan for the chosen facility

4.6

Safety and Security

Plan: Event Meets “Proficient” criteria and shows a sophisticated ability to operationalize security guidelines for specific events

Recommends a safety and security plan for a particular event taking place during the week featured in the facility use calendar that addresses the security needs of the event

Recommends a safety and security plan for a particular event taking place during the week featured in the facility use calendar, but the plan does not address the security needs of the event

Does not recommend a safety and security plan for a particular event taking place during the week featured in the facility use calendar

4.6

Safety and Security Plan: Fiscally Responsible

Meets “Proficient” criteria and shows a nuanced understanding of security needs and effective measures

Logically explains how the security needs of the selected event would be balanced with the cost of security personnel in a real-world setting to ensure that the event plan is fiscally responsible

Explains how the security needs of the selected event would be balanced with the cost of security personnel, but explanation contains gaps in detail or logic, or does not represent fiscal responsibility

Does not explain how the security needs of the selected event would be balanced with the cost of security personnel

4.6

Safety and Security Plan: Emergency

Action Plan

Meets “Proficient” criteria and shows a sophisticated grasp of emergency preparedness for sport facilities

Recommends a suitable emergency action plan for the selected event and facility

Recommends an emergency action plan, but the plan lacks detail or is not suitable for the selected event and facility

Does not recommend an emergency action plan

4.6

Networking and Communications:

Strategy

Meets “Proficient” criteria and shows a nuanced understanding of the role of communication in effective facility management

Establishes a logical strategy for managing the communications necessary for continued maintenance and operations of the facility

Establishes a strategy for managing the communications necessary for continued maintenance and operations of the facility, but the strategy is illogical or lacks key details

Does not establish a strategy for managing the communications necessary for ongoing maintenance and operations of the facility

3.67

Networking and Communications:

Networking

Meets “Proficient” criteria and shows a nuanced grasp of the importance of effective communication and networking for facility managers

Identifies and explains the type of communication and networking opportunities important for facility managers to engage in

Identifies and explains the type of communication and networking opportunities important for facility managers to engage in, but explanation contains inaccuracies

Does not identify and explain the types of communication and networking opportunities important for facility managers to engage in

3.67

Networking and Communications:

Community

Meets “Proficient” criteria and shows keen insight into the importance of community involvement in facility management

Discusses the importance of community involvement for the facility, with examples for support

Discusses the importance of community involvement for the facility, but the discussion lacks clarity, accuracy, or examples for support

Does not discuss the importance of community involvement for the facility

3.68

Networking and

Communications: External

Meets “Proficient” criteria and shows an advanced understanding of the required points of contact for effective facility management

Determines the individuals, organizations, and governmental departments that need to be contacted to successfully operate the facility and manage events

Determines the individuals, organizations, and governmental departments that need to be contacted to successfully operate the facility and manage the events, but with gaps in key points of contact or a lack of accuracy

Does not determine the individuals, organizations, and governmental departments that need to be contacted

3.67

Recommendations and Technology: Physical

Design

Meets “Proficient” criteria and the recommendation shows an advanced grasp of a layout’s impact on operational effectiveness

Recommends a physical design improvement that will provide a better layout for the use of the facility

Recommends a physical design improvement that will provide a better layout for the use of the facility, but recommendation is not suitable for the facility or lacks key details

Does not recommend a physical design improvement

6.13

Recommendations and Technology:

Technological

Meets “Proficient” criteria and shows an advanced grasp of the evolution of technology for effective facility management

Recommends a technological opportunity for increased efficiency or effectiveness of facility management

Recommends a technological opportunity, but the opportunity would not logically increase efficiency or effectiveness of facility management, or opportunity is not supported

Does not recommend a technological opportunity

6.13

Articulation of Response

Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy to read format

Submission has no major errors related to citations, grammar, spelling, syntax, or organization

Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas

Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas

4

Total 100%