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Certification Brief

For more information about BMC Education Services, visit http://www.bmc.com/education/training-and-certification.html .

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BMC Certified Associate: BMC Remedyforce Online Exam

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©2018 BMC Software, Inc. All rights reserved.

BMC REMEDYFORCE

CERTIFICATION NAME

› BMC Certified Associate: BMC Remedyforce Online Exam

CERTIFICATION Exam CODE

› SPPT-CERT-RF2019-CA

REQUIRED PREREQUISITES

› None

TARGET AUDIENCE

› Administrators and Consultants

EXAM DURATION

› 2 Hours

PURPOSE OF EXAM

Companies implementing BMC Remedyforcerealize full value only when their solution is effectively implemented. To ensure implementations are performed to best practice standards, BMC Software maintains a technical certification program.

The BMC Certified Associate for BMC Remedyforce Certification Exam will validate the technical competencies and implementation methods needed to successfully implement out-of-the-box (OOTB) baseline functionality for BMC Remedyforce.

Skills Tested

Participants will be tested on their knowledge of the following:

» General Application Settings

» Incident Management

» User Management

» Task Management

» Service Request Management

» Service Level Management

» Change Management

» Configuration Management (CMDB)

Recommended BMC Software Courses to Prepare for the Certification

The following courses offered by BMC Education Services prepares the participants to take the Certified Associate exam and also improve their knowledge and skill level to help build proficiency with the solution:

» BMC Remedyforce: Fundamentals for Administrators – Part 1 (WBT)

» BMC Remedyforce: Fundamentals for Administrators – Part 2 (ILT, VILT, ASP)

Certification Brief

For more information about BMC Education Services, visit http://www.bmc.com/education/training-and-certification.html .

2

BMC Certified Associate: BMC Remedyforce Online Exam

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©2018 BMC Software, Inc. All rights reserved.

BMC REMEDYFORCE

EXAM REGISTRATION

Choose from the following options to register for a BMC Education Services Exam:

› Register online for BMC Software courses at:

www.bmc.com/education

› Contact your BMC Education Advisor for help with registration

RETAKE POLICY

› Participants who fail the Certification exam may register and pay for an exam then make another attempt after waiting one week

› Participants are limited to 4 attempts per year

Getting Started

Step 1. Take the recommended courses for the Certified Associate learning path. The last course in the learning path includes one certification exam attempt without further charges. There will be 50% discount on additional attempts of this exam.

OR

If you haven´t taken the recommended courses, purchase the required exam (attempts).

Step 2. Study and prepare for the exam. BMC recommends 6 weeks and also a minimum of [3] months experience with the product before taking the exam.

Step 3. Take and pass the exam.

Step 4. If you have failed the exam, purchase another exam attempt and start at step 2.

Examination Details

» Exam is an online exam.

» Further details and terms and conditions are available in the BMC Certifications Program Guide and BMC Education Certification Policy.

Additional Recommended Resources to Study

» BMC Remedyforce Product Documentation

» BMC Remedyforce Communities

Recommended Experience

» Minimum 3 months experience operating or administering Remedyforce

Certification Brief

For more information about BMC Education Services, visit http://www.bmc.com/education/training-and-certification.html .

3

BMC Certified Associate: BMC Remedyforce Online Exam

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©2018 BMC Software, Inc. All rights reserved.

BMC REMEDYFORCE

Certification Process

Register and pay for the Exam

Study for the Exam

Pass the Exam

Receive Certification