Seventh

The significance of cross-cultural communication in the workplace

Aaliyah Ward

Chamberlain University

February 19, 2023

General Topic: Cross-cultural communication in the workplace.

Specific Topic: The significance of cross-cultural communication in the workplace.

Thesis Statement: Cross-cultural communication in the workplace is important as it improves

communication and productivity while promoting healthy relationships in the workplace.

Introduction: Globalization has brought people of different cultural origins to meet, work

together, and conduct business transactions. This is good for the economy; however, businesses

and organizations face a significant challenge because of the diverse cultural backgrounds in the

workplace. The diversity in culture has brought about misunderstanding, confusion, stereotyping,

and reduced productivity in the workplace. Cross-cultural communication should be embraced in

the workplace to reap globalization's benefits.

Body:

Main Point #1: Cross-cultural communication increases productivity in the workplace.

- Cross-cultural communication affects several organizational processes, including

planning, organizing activities, and decision-making (Bauman & Shcherbina, 2018).

-Cross-cultural communication leads to understanding people's culture.

Consequently, productivity increases while misunderstandings and stereotypes are reduced (Mead

& Jones, 2017).

Main Point #2: Communication is made better in the workplace through cross-cultural

communication.

- Cross-cultural communication promotes cultural awareness leading to better

communication in the workplace (Shepherd et al., 2019).

- Through cross-cultural communication, people can talk with each other and

share ideas without offending each other, thus promoting communication

(Gore, 2013).

Main Point #3: Cross-cultural communication promotes healthy relationships in the

workplace.

- Through cross-cultural communication, people can understand each other and

their cultures, thus, preventing misunderstanding in the workplace (Gore, 2013).

-Cross-cultural communication promotes diversity and inclusion in the workplace,

consequently promoting healthy relationships (Shepherd et al., 2019)

Conclusion: In conclusion, cross-cultural communication must be embraced in organizations as it

bears more advantages for both the economy and organizations.

Visual #1

Explanation- Above is an image from https://www.td.org/insights/the-importance-of- intercultural-communication-training-to-the-global-workforce; it will be used in the presentation to illustrate people having different cultures and thus the main topic of cross-cultural communication. Visual #2

Explanation- Above is an image from https://www.forbes.com/sites/forbescoachescouncil/2019/09/13/the-benefits-of-cultural- diversity-in-the-workplace/?sh=6ae08c3671c0 it will be used to show how cross-cultural communication increases productivity in the workplace. Visual #3

Explanation- Above is a cartoon image from https://www.commisceo-global.com/blog/causes- intercultural-conflict; it illustrates how people from different cultures can misunderstand each other, thus emphasizing the need for cross-cultural communication for better communication.

Visual #4

Explanation- Above is an image from https://emailanalytics.com/27-ways-to-increase-employee- productivity-in-the-workplace/ showing an increase in productivity. It will be used to show how cross-cultural communication increases productivity in the workplace. Visual #5

Explanation- This is a clip art image from https://www.dreamstime.com/illustration/final- conclusion.html that shall be used to mark the end of the presentation by reading the conclusion.

References

Bauman, A. A., & Shcherbina, N. V. (2018). Millennials, technology, and cross-cultural

communication. Journal of Higher Education Theory and Practice, 18(3), 75-85.

Gore, V. (2013). The importance of cross-cultural communication. IUP Journal of Soft Skills,

7(1).

Mead, R., & Jones, C. J. (2017). Cross‐cultural communication. The Blackwell Handbook of

Cross‐Cultural Management, 283-291

Shepherd, S. M., Willis-Esqueda, C., Newton, D., Sivasubramaniam, D., & Paradies, Y. (2019).

The challenge of cultural competence in the workplace: perspectives of healthcare

providers. BMC Health Services Research, 19(1), 1-11.