Week 5 Assignment: Slide Analysis and Outline

Cross-Cultural Communication at the Workplace

Alyssa Acker

Chamberlain University

SPCH227- Dr. McGlasson

January 31, 2021

Topic: Cross-cultural communication in the workplace

Specific Topic: Promoting cross-cultural communication in the workplace

Thesis Statement: There are three primary ways of promoting cross-cultural communication in the workplace.

Main Points

#1: maintain etiquette

#2: practice active listening

#3: avoid closed questions

Three Sources

Source 1 Guide to Cross-cultural Communication

Source 2 Access to Asia: Your Multicultural Guide to Building Trust, Inspiring Respect, and Creating Long-Lasting Business Relationships

Source 3 Cultures and Organizations: Software for the Mind

Reflection

I find cross-cultural communication as a very important topic that needs an immense deal of emphasis from various stakeholders. In the wake of globalization, it is inevitable for organizations to rely on workforce from different cultural backgrounds. Therefore, it is important for these organizations to promote an environment that promotes cross-cultural communication at the workplace. I, therefore, I feel that employees in various levels need to be trained on the essence of improving cross-cultural communication at the workplace. In cross-cultural communication, I am interested in the idea of assisting those who might be facing communication barrier communicate effectively with their colleagues. For example, such people can be assisted through encouraging workmates to avoid closed questions, urging them to maintain etiquette, and to practice active listening. With such an effort, no one will feel excluded in the routine operations of the organization as well as feeling discriminated. One of the main challenges I associate with cross-cultural communication is learning languages. An individual will feel burdened when required to learn a new language while still executing his/her duties at the workplace. That is why I advocate for various other methods capable of improving cross-cultural communication at the workplace.