Software Analysis Assignment

Introduction

Web conferencing is a method to exceed the barriers of physical classrooms, meetings, or events without leaving the office - or losing control.

I have been assigned to compare two web conferencing tools to be utilized for training/lecturing by medium size company. Web conferencing tool is a video conferencing session via the Internet. It enables synchronous interaction with other participants through a web application. The utilization of this tool will help improve the training/lecturing process. (PCMag Digital Group, 2010)

Unified Meeting® 5

Unified Meeting is one of InterCall software. InterCall is one of the world leading web conferencing companies. The company has received many awards for their outstanding software, and support. It serves more than 65,000 organizations 83 of which are of the 100 fortune companies. The company headquartered in Chicago, Illinois, and it has more that 26 sales offices in the U.S and abroad.(InterCall, 2015)

Features

·

· Schedule Meetings through personal Calendar

· Audio Conferencing

· VoIP

· Custom Waiting Rooms

· Schedule Online Meetings

· Customized Information

Pros

· Works perfectly with Microsoft outlook

Cons

· Does not support many operating systems

Corporate headquarter:

8420 West Bryn Mawr Suite 1100

Chicago, IL 60631

Tel: +1.773.399.1600

Fax: +1.773.399.1588

Email: [email protected]

Website: www.intercall.com

Adobe Connect 9

Adobe Connect software is presented by Adobe Systems. One of the well known companies in the IT industry around the world. It is very respectful company and known for their unique software applications. Adobe Connect is used for online training materials, web conferencing, learning modules as well as creating information and general participation. (Adobe Systems , 2015)

Features

·

· Host or join meetings from mobile devices

· Online attendee registration View a sample

· Power Point & document sharing

· Interactive Whiteboard

· Web browser sharing

· Security & privacy controls

· Polling & Surveys

Pros

· Extensive security features

Cons

· Very expensive

Corporate headquarter:

345 Park Avenue

San Jose, CA 95110-2704

Tel: 408-536-6000

Fax: 408-537-6000

[email protected]

http://www.adobe.com

Comparison Criteria

The data that have used on this analysis is based on medium size company that has 25 participants.

Evaluation criteria:

·

· Encryption

· Video quality

· Supported languages

· Customer training

· Technical support

· Cost

Criteria	Unified meeting® 5	Adobe Connect 9
Encryption	Secure Sockets Layer (SSL) 128-bit	Secure Sockets Layer (SSL) 256-bit
Video quality	Support HD video camera	Support HD video camera
Operating systems support	Windows, Mac OS	Windows, Mac OS, Linux, Solaris
Supported language	English, Chinese, Dutch, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, and Swedish. (11)	Brazilian Portuguese, Chinese Simplified, Dutch, English, French, German, Italian, Japanese, Korean, Russian, Spanish, and Turkish. (13)
Customer training	Video tutorial, live instructor led	Video tutorial
Technical support	24/7	24/7
Cost for 25 participant	$39/ per month	$49/ per month

Evaluation table

This table used to evaluate the two companies based on the criteria.

Criteria	Unified Meeting® 5	Adobe Connect 9
Encryption
Video quality
Operating systems support
Supported language
Customer training
Technical support
Cost for 25 participant
Score	11	12

= 2 point

= 1 point

Recommendation/justification

Both of the two products do the job in terms of our “need”. Both two software applications have the capability to establish a conferencing session, and have training/lecturing tools. However, there are some differences in encryption, supported languages, customer training, and cost. Unified Meeting has lower encryption security and few supported languages. However, it has more customer training options and less cost. On the other hand, Adobe Connect, has high encryption security and supports more languages. Nonetheless, Adobe Connect has only one customer training option and it cost more. In conclusion, Unified Meeting, will definitely do the job and it is what we "need". On the other, Adobe Connect, have more features and options and it is what we "want". At the end it all comes to the cost. I recommend the use of Unified meeting, due to its cost.

Works Cited Adobe Systems . (2015, 3 15). Adobe Connect. Retrieved 10 20, 2015, from Adobe : http://www.adobe.com/products/adobeconnect/apps/adobe-connectmobile.html InterCall. (2015, 4 14). Unified Meeting 5. Retrieved 10 20, 2015, from About: http://smb.intercall.com/en-US/Online-Meetings/Unified-Meeting-5/Features/ PCMag Digital Group. (2010, 10 1). Definition of:Web conferencing. Retrieved 10 20, 2015, from PCMag: http://www.pcmag.com/encyclopedia/term/54287/web-conferencing TopTenReviews. (2015, 1 12). Web Conferencing Services. Retrieved 10 20, 2015, from www.toptenreviews.com: http://web-conferencing-services.toptenreviews.com/