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BUILDING BRIDGES VS. DAMS

An Introduction to the Application of Psychology in the Workplace

Conflict of Interest Disclaimer

Why this title?

This isn’t our grandparents’

or our parents’ workplace

anymore.

Introduction and Background

◦ Academic background

◦ Psychology, Marketing

◦ Organization Behavior → Human Resources Management

◦ Counseling Psychology

Avocational Interests/ experiences

◦ Arts: Film, theatre, music, dance

◦ Not-for-profit BOD

◦ Professional organizations executive and governing councils

◦ Vocationally – not on the resume

◦ City Hall people desk

◦ CETA volunteer

◦ Bingo hall concessions worker

Agenda

APPLIED PSYCHOLOGY IN

THE WORKPLACE

INTERNAL EMPLOYEE

ASSISTANCE PROGRAMS

Applying Psychology in

Workplace Diversity efforts

APPLIED PSYCHOLOGY IN THE WORKPLACE

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Do you think people successfully separate

their personal lives and feelings from work?

ⓘ Start presenting to display the poll results on this slide.

Natural and

Man-made

Disasters

Disrupt work -- globally

Remote work trendline - US

BLS vs Reality

◦ The US Bureau of Labor and Statistics lists the following:

• 19-3030 Psychologists19-3032 Industrial-Organizational Psychologists Apply principles of psychology to human

resources, administration, management, sales, and marketing problems. Activities may include policy planning;

employee testing and selection, training, and development; and organizational development and analysis. May

work with management to organize the work setting to improve worker productivity.

• Illustrative examples: Engineering Psychologist , Human Resources Psychologist , Management Psychologist

• 19-3039 Psychologists, All OtherAll psychologists not listed separately.

• Illustrative examples: Forensic Psychologist , Social Psychologist , Sports Psychologist

O -Net

◦ Summary Report for:

19-3032.00 - Industrial-Organizational Psychologists

◦ Apply principles of psychology to human resources, administration, management, sales, and

marketing problems. Activities may include policy planning; employee testing and selection,

training, and development; and organizational development and analysis. May work with

management to organize the work setting to improve worker productivity.

◦ Sample of reported job titles: Consulting Psychologist, Industrial Psychologist,

Industrial/Organizational Psychologist (I/O Psychologist), Management Consultant, Organizational

Consultant, Organizational Development Consultant (OD Consultant), Organizational Psychologist,

Research Scientist

Some titles seen in business world

◦ Management consultants

◦ Executive coach

◦ Behavioral Health consultant

◦ Leadership development consultants

◦ Life coach

◦ Organization effectiveness consultant

◦ Organization development consultant

◦ Talent assessment and management

◦ Training and Development consultant

◦ Business consultant

◦ Change management consultant

◦ Crisis management consultants

◦ Critical incident stress management

◦ Disability management consultant

◦ Diversity and Inclusion consultants

◦ Disaster response specialist

◦ Employee Assistance consultant

◦ Risk/ Threat management consultant

What novel titles have you seen or heard mental health professionals have in a workplace?

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Knowledge applicability

◦ Foundations of psychology are broadly applicable

Considerations

◦ Skills

◦ Transferrable skills

◦ Interests

◦ Experiences

◦ Qualifications and/or Eligibility

◦ - e.g some positions and/or projects require security clearances,

Drivers of where we go

◦ Job goals

◦ Job impact

◦ Job rewards

Four common factors of positive workplace for mental health ◦ Organizational vision connecting a psychologically healthy workplace with business success

◦ Scalable, sustainable and comprehensive policies and practices that support employee wellbeing

◦ Company-wide prevention and treatment referral services to address mental health concerns for

employees and their family members

◦ Senior leadership actively championing support of employee mental health

Agenda

APPLIED PSYCHOLOGY IN

THE WORKPLACE

INTERNAL EMPLOYEE

ASSISTANCE PROGRAMS

Applying Psychology in

Workplace Diversity efforts

Brief break

INTERNAL EMPLOYEE ASSISTANCE PROGRAMS

Using Medtronic Employee Assistance Program as an Example

Have you worked in or for an EAP?

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Brief History of EAP

◦ Originated to address alcohol abuse concerns in the workplace

◦ Expanded to include mental health issues

◦ Mandated for Federal agencies -→ Private firms began to offer services for companies

◦ Expanded to include family members

◦ Delivery mode expansion

Models

◦ Internal

◦ External

◦ Hybrid

◦ Specialty mental health

◦ Techno/Tele-mental health

Differences

Internal

◦ Culture familiarity

◦ Depth of client knowledge

◦ Opportunities for scaled impact

◦ Relationships

External

◦ Breadth of resources

Coverage

trends

COVID impact

Look familiar?

Can you see yourself or

someone you know on this

slide?

Raise your hand on Zoom.

Commonly addressed concerns

◦ Anxiety

◦ Attention challenges

◦ Behavior concerns

◦ Burnout

◦ Change management

◦ Disability accommodations

◦ Domestic violence

◦ Emotional intelligence

◦ Employee engagement

◦ Gender transitions

Performance challenges

◦ Reductions in Force

◦ Relationship challenges

◦ Personal

◦ Work

Resilience

Stress

Suspected substance abuse

Team building/ norms

Unconscious bias

COVID impact

Service access mode

Levels of contact and impact

INDIVIDUAL TEAM ORGANIZATION

Modes of contact

◦ Individual

◦ Virtual

◦ In-Person

Team

Staff meetings

Special presentations and trainings

Affinity groups

Organization

Newsletter articles

Websites

Procedure planning input

Challenges

◦ Boundaries – multiple clients

◦ Business Acumen

◦ Ethics

◦ Expectations -- Fix it Now

tendencies

◦ Meetings -- meetings -- meetings

◦ Overlap vs. Partnering

◦ Pace

◦ Perceptions – > questioning

confidentiality

◦ Time zones

◦ Volume

Rewards

◦ Broad application of skills

◦ Shorter timeframe for results

◦ Scale of impact

◦ Continuous learning opportunities

Practitioner traits

◦ Success

◦ Adaptive/ agile/ nimble

◦ Business acumen

◦ Clinical acumen

◦ Continuous learner

◦ Cultural competence

◦ Customer service orientation

◦ Challenges

◦ Boundary management

◦ Business acumen

◦ Dual/ multiple relationships

◦ Responsiveness requests

◦ More reactive than desired

◦ Time zone needs

Rank your perception of employer efforts to

address mental health in the workplace

ⓘ Start presenting to display the poll results on this slide.

Agenda

APPLIED PSYCHOLOGY IN

THE WORKPLACE

INTERNAL EMPLOYEE

ASSISTANCE PROGRAMS

Applying Psychology in

Workplace Diversity efforts

APPLYING PSYCHOLOGY IN WORKPLACE DIVERSITY

EFFORTS Using Medtronic Employee Assistance Program as an Example

What one word describes your

emotional memory of 2020?

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Recent and

lingering

examples

Local → Global impact

Levels of impact

INDIVIDUAL GROUP ORGANIZATION

Individual Support

◦ Coaching

◦ Conflict management

◦ Crisis management

◦ Short-term, solution-oriented problem solving

Group Support

◦ Affinity networks

◦ Employee Networks

◦ Employee Resource Groups

◦ Special Interest Groups

◦ Small Group “Community Conversations”

Organization

◦ Corporate team inclusion

◦ Policy development input

◦ Planning

◦ Presenting

◦ Multi-level champions

◦ Corporate Town Halls

◦ Feedback channels opened

Challenges

◦ Assuring confidentiality

◦ Allyship

◦ Awareness of resources, services, contacts

◦ Cultural competence and sensitivity

Four common practices of

◦ Organization vision

◦ Tenet 5

◦ Sustainable practices

◦ Affinity Group efforts

◦ GIDE

◦ Service referral networks:

◦ MEAP

◦ Senior leadership champion

◦ Townhalls on different scales

◦ External partnerships formed

Medtronic

ADN

Example of ongoing effort

Reward

Connecting

Across

Differences

Do you have any one word reactions

to this example?

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Questions?

RESOURCES

Bibliography/ Resources ◦ Attridge, M. (2019). A global perspective on promoting workplace mental health and the role of

Employee Assistance Programs. American Journal of Health Promotion, 33(4), 622–629.

https://doi.org/10.1177/0890117119838101c

◦ Attridge, M. (2021). The Workplace Collaborative. In EAP and COVID-19 2021: Trends in

Workplace Mental Health During the COVID-19 Pandemic: Implications for Vendors of EAP

Services. Virtual; The Workplace Collaborative. Attridge Consulting, Inc. Retrieved January 31,

2022, from http://hdl.handle.net/10713/16887.

◦ Bellman, G. M. (2002). The consultant's calling: Bringing who you are to what you do. Jossey-Bass.

◦ Block, P., & Nowlan, J. (2020). Flawless Consulting: A guide to getting your expertise used. W. Ross

MacDonald School Resource Services Library.

◦ Employee Assistance Professionals Association. (n.d.). Retrieved February 1, 2022, from

https://www.eapassn.org/

◦ Friedman, H. L., & Glover, J. (2015). Transcultural Competence: Navigating cultural differences in

the global community. American Psychological Association.

Bibliography/ Resources ◦ Hogan, R., Kaiser, R. B., Sherman, R. A., & Harms, P. D. (2021). Twenty years on the dark side: Six Lessons

about bad leadership. Consulting Psychology Journal: Practice and Research, 73(3), 199–213. https://doi.org/10.1037/1061-4087.54.4.c2

◦ Lowman, R. L. (2016). An introduction to consulting psychology: Working with individuals, groups, and organizations. American Psychological Association.

◦ Lowman, R. L., & Cooper, S. E. (2018). The ethical practice of Consulting Psychology. American Psychological Association.

◦ Saad, L., & Wigert, B. (2021, October 13). Remote work persisting and trending permanent. Gallup.com. Retrieved January 31, 2022, from https://news.gallup.com/home.aspx

◦ U.S. Bureau of Labor Statistics. (2022, January 28). U.S. Bureau of Labor Statistics. Retrieved January 31, 2022, from https://www.bls.gov/

◦ Walton, Q. L. (2021). Living in between: A grounded theory study of depression among middle-class black women. Journal of Black Psychology, 009579842110365. https://doi.org/10.1177/00957984211036541

◦ Wu, A., Roemer, E. C., Kent, K. B., Ballard, D. W., & Goetzel, R. Z. (2021). Organizational best practices supporting mental health in the Workplace. Journal of Occupational & Environmental Medicine, 63(12). https://doi.org/10.1097/jom.0000000000002407

Ideas for

applying your

skills?

Thank You

Grateful for

your presence

and your

participation!

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