MANAGEMENT EMPLOYMENT LAW

Position RS-000501 (Page 1 of 5) 2020 March 2 – EK

Flowering Fern Enterprises

Integrated Job Description and Job Specification

1) Job Title: (Retail Store) “Shift Supervisor”

2) Position Number: RS-000501

3) FLSA Wage Category: ???

4) Wage or salary: $500.00 weekly plus non-discretionary bonuses and profit-sharing based upon retail store performance.

5) Position Last Analyzed: Date:

• 2020 March 2 Analyst:

• Ellen Kassman

6) Reports to: Retail Store General Manager

7) Direct Reports: None. (All retail store employees at Flowering Fern Enterprises report directly to the Retail Store General Manager.)

8) Job Description

a. Summary • Perform the work of a retail sales associate, occasionally supervising

over employees as needed.

b. Principal Work Activities • Communicating with Supervisors, Peers, or Subordinates • Coordinating the Work and Activities of Others • Developing and Building Teams • Documenting/Recording Information • Establishing and Maintaining Interpersonal Relationships • Evaluating Information to Determine Compliance with Standards

Position RS-000501 (Page 2 of 5) 2020 March 2 – EK

• Getting Information • Guiding, Directing, and Motivating Subordinates • Handling and Moving Objects • Identifying Objects, Actions, and Events • Interacting with Computers • Interpreting the Meaning of Information for Others • Judging the Qualities of Things, Services, or People • Making Decisions and Solving Problems • Monitor Processes, Materials, or Surroundings • Organizing, Planning, and Prioritizing Work • Performing General Physical Activities • Provide Consultation and Advice to Others • Resolving Conflicts and Negotiating with Others • Selling or Influencing Others • Working Directly with the Public

c. Principal Tasks

• Greet customers and ascertain what each customer wants or needs. • Recommend, select, and help locate or obtain merchandise based on

customer needs and desires. • Compute sales prices, total purchases, and receive and process cash or

credit payment. • Prepare merchandise for purchase or rental. • Answer questions regarding the store and its merchandise. • Maintain knowledge of current sales and promotions, policies regarding

payment and exchanges, and security practices. • Demonstrate use or operation of merchandise. • Describe merchandise and explain use, operation, and care of

merchandise to customers. • Ticket, arrange, and display merchandise to promote sales. • Inventory stock and requisition new stock. • Exchange merchandise for customers and accept returns. • Watch for and recognize security risks and thefts and know how to

prevent or handle these situations. • Place special orders or call other stores to find desired items. • Clean shelves, counters, and tables. • Maintain records related to sales. • Open and close cash registers, performing tasks such as counting money,

separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Periodically supervise other employees as necessary.

Position RS-000501 (Page 3 of 5) 2020 March 2 – EK

9) Job Specifications

a. Required Technology Skills • Data base user interface and query software • Desktop publishing software • Electronic mail software • Human resources software • Internet browser software • Office suite software • Operating system software • Point of sale POS software

b. Tools Frequently Used

• Bar code reader equipment • Cash registers • Desktop computers • Electronic funds transfer point of sale equipment • Ladders • Magnetic stripe readers and encoders • Pallet jack • Point of sale payment terminal • Point of sale POS terminal • Shovel • Wheel barrow

c. Required Knowledge

• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies for the protection of people, data, property, and institutions.

Position RS-000501 (Page 4 of 5) 2020 March 2 – EK

• Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation (preferred).

d. Required Skills

• Persuasion — Persuading others to change their minds or behavior. • Active Listening — Giving full attention to what other people are saying,

taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Service Orientation — Actively looking for ways to help people. • Speaking — Talking to others to convey information effectively. • Social Perceptiveness — Being aware of others' reactions and

understanding why they react as they do. • Critical Thinking — Using logic and reasoning to identify the strengths

and weaknesses of alternative solutions, conclusions or approaches to problems.

• Time Management — Managing one's own time and the time of others.

e. Required Abilities • Oral Expression — The ability to communicate information and ideas in

speaking so others will understand. • Oral Comprehension — The ability to listen to and understand

information and ideas presented through spoken words and sentences. • Speech Clarity — The ability to speak clearly so others can understand

you. • Speech Recognition — The ability to identify and understand the speech

of another person. • Problem Sensitivity — The ability to tell when something is wrong or is

likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Near Vision — The ability to see details at close range (within a few feet of the observer).

• Written Comprehension — The ability to read and understand information and ideas presented in writing.

• Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

• Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

Position RS-000501 (Page 5 of 5) 2020 March 2 – EK

• Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

• Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.

f. Required Education:

• High school diploma or equivalent.

g. Required Experience: • Retail sales experience 1-3 years.