Resume

ShemikaGreen-UpdatedResume10.docx

SUMMARY OF QUALIFICATIONS

Apply my skills and expertise in diagnosing, handling, counseling, and providing support to patients who are going through emotional, intra-and inter-personal, and psychological struggles.

EXPERIENCE

Ridgeway County Apartment, Richmond, CA

Property Manager 2017 – Present

· Manage financial activities of the property including rent collection, expenditures and implemented annual operating budgets for property.

· Monitor monthly spending at the property and revised spending plan in accordance with profit and loss reports.

· Provide leadership, direction and coaching to subordinate employees in the areas of performance management, problem resolution, planning, and work assignments.

· Enforce the requirements of the lease; investigated and mediated complaints and disruptive situations; registers and monitors resident vehicle on property.

Crescent Park, Richmond, CA

Resident Manager 2014-2017

· Oversaw 21 staff members across the entire complex

· Conducted random quality control audits on resident files.

· Monitored monthly enterprise income verification reports and followed up to ensure errors were corrected.

· Generated, created, and monitored other reports, as assigned.

· Maintained the physical assets and maximizing the financial returns from that asset in accordance with the owners’ objectives and company procedures.

· Hired, trained, supervised, developed, and terminated all on-site personnel.

· Performed inspections of all units, structures and systems that ensured resident compliance with housekeeping standards, maximum scoring on inspections, and the preservation of the physical plant on the property.

· Performed internal occupancy audits of all resident's files in order to assure compliance with admissions and continued occupancy policies and/or housing management procedures.

· Liaison between upper management, resident, relocation, construction team during property rehab.

· Prepared quarterly investor reports.

PK Management, Richmond, VA

Resident Manager 2011-2014

· Achieved and maintained optimum performance of the site based goals and objectives such as vacancies, work orders completion, inspections conducted, rent collections, vacant unit turnaround time, zero audit findings on all low income housing tax credit zero regulatory compliance deficiencies, tenant files maintenance.

· Walked grounds and buildings daily to assure they are kept in a safe, sanitary, and decent manner.

· Explained nature of programs, procedures and services to clients; maintained absolute confidentiality of work-related issues, and client records.

· Reviewed and resolved complaints and grievances, policy exceptions and changes in resident status.

· Managed 500 units and 20 staff members.

· Responsible for effective supervision of the property, staff, including staffing and employee development. Actively works to promote recognition and performance.

EDUCATION

· Bachelors of Art Degree in Liberal Art & Business Management Wilberforce University, Wilberforce, OH

Resume

Systems Experience: Knowledge of Visual Homes, One Site, Yardi Microsoft office, Ultipro, Kronos, Blue Moon, Peoplesoft and Oracle