Job

Professional Summary

Skills

Work History

SHEDERRICA BURNSIDE-MITCHELL 5057 West 4th Street Apt 15, Hattiesburg, MS 39402 • Cell: 601-520-5660 • [email protected]

Managed highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert.Focused management successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.Manager and teller bringing a strong work ethic, interpersonal skills and customer service expertise. Fluent in English

Organized and efficient server ServSafe certification Quick problem solver Thrives in fast-paced environment Committed team player Lifts and carries up to 50 lbs Courteous, professional demeanor Courteous, professional demeanor

High energy Flexible schedule capability Top-tier, full-service dining background Guest relations professional Cash handling expert Up-selling capability

Shift Manager/ NRO Leader, 08/2008 to 01/2013 Raising Canes – Hattiesburg, MS

Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Quickly recorded transactions in MICROS system to deliver prompt service. Developed and maintained positive working relationships with others to reach business goals. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Provided friendly and attentive service.

Teller, Ace Cash Expresd – Hattiesburg, MS

Recommended loan approvals and denials based on customer loan application reviews. Originated, reviewed, processed, closed and administered customer loan proposals. Submitted loan applications to the underwriter for verification and recommendations. Executed customer transactions, including deposits, withdrawals, money orders and checks. Organized and removed online banking files no longer in use. Rapidly and efficiently prepared customer and ATM cash and change orders. Organized, stocked and maintained the teller window area. Coordinated daily cash reconciliation at a high-volume location. Handled various accounting transactions. Sold cashier's checks, traveler's checks and money orders. Executed wire transfers, stop payments and account transfers. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Advised clients on mortgage, educational and personal loans. Maintained friendly and professional customer interactions.

General Manager, 07/2013 to 07/2014

Education

Accomplishments

Checkers – Columbia, MS Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Interacted positively with customers while promoting hotel facilities and services. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Actively participated in ongoing customer service programs to build sales and rapport in the community. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Led and directed team members on effective methods, operations and procedures. Prepared for and executed new menu implementations. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Developed, implemented and managed business plans to promote profitable food and beverage sales. Skillfully interacted with external vendors to obtain the best quality in pricing and product. Conducted timely performance evaluations for all front of house staff. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations. Promoted the business through participation in and sponsorship of community events. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties. Created fun team building activities to engage staff in up-selling to meet revenue targets. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Achieved highest employee retention rate in the region. Reduced labor costs by 25 percent while maintaining excellent service and profit levels.

High School Diploma: 2010 Oak Grove High School - Hattiesburg, MS

Associate of Arts: 2012 Jones County Junior College - Ellisville, MS

Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness. Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.