Assignment: Sky High Airlines Weekly Correspondence Exercise Submit Assignment

Module 5 Sky High Airlines Weekly Correspondence Exercise

Correspondence note: The documents you receive each week will have either the initial or name of the document sender. To see who the sender of the document is within the company, use the company organization chart.

Review the information you received about Sky High Airlines this week and provide answers to the following questions:

1. Describe any key Safety Management System (SMS) theories you see or don’t see in the correspondence you received this week. What indicators of responsibility, accountability, and commitment of management do you see? What indicators do you see this week that reflect a good or poor safety culture?

2. Describe the nature and scope of the Federal Aviation Administration's (FAA) correspondence in the enforcement of safety.

3. Describe communication and training elements you will create to address safety reporting, safety actions, and voluntary reporting programs to reduce risk to employees, customers, and assets based on this week’s reports.

( Sky High Airlines Weekly Exercise “Getting you there higher and faster” )

ITEM 16

TO: Director of Safety

FROM: B. Brass, Director Human Resources

DATE: 25 January

SUBJECT: Management Training

Your office has been allocated one seat in our management-training program for R.B. Brown. The training will be conducted in room 519, corporate headquarters, beginning at 0900 on 14 February. The training will last one week.

This training is provided by the company at no cost to the trainee. Classes are full and it is essential that allocated quotas be used.

( Sky High Airlines “Getting you there higher and faster” )

ITEM 17

MEMORANDUM

( 27 January )TO: All Divisions and Staff Offices FROM:

DATE:

SUBJECT: Annual Budget This is a reminder

The budget proposal for your division/office for the next fiscal year is due Friday, February 11.

ITEM 18

MEMORANDUM

TO: Director of Safety FROM:

DATE: 25 January

SUBJECT: Alleged Flying Violations

The Federal Aviation Administration has informally advised me that they intend to file a violation against Captain R. M. Woodward, one of our pilots, for allegedly violating an altitude restriction. They are proposing a fine and license suspension.

Since the allege violation is being lodged against the pilot and not Sky High Airlines, I see no reason for us to become officially involved.

Accordingly, I intend to forward the FAA investigation and proposed violation (when received) directly to Captain Woodward for whatever action he chooses to take.

ITEM 19

MEMORANDUM

( 25 January )TO: FROM: DATE:

SUBJECT: Vehicle Accident- May

Eight months ago, one of our ramp supervisors backed a pickup truck into one of our aircraft. One of the recommendations in the accident report was that we install back-up warning lights on all of our ground vehicles.

This is a ridiculous requirement. The warning signal would not have prevented the accident. Even if the plane heard the signal, it would not have moved! We have taken other actions including re- organizing our use of vehicles and requiring a spotter any time a vehicle is backed.

I can't get rid of this warning signal requirement, though. It keeps showing up as an open discrepancy and I just can't put a warning horn on every piece of wheeled equipment we have.

Let's get together and talk this over

ITEM 20

MEMORANDUM

TO: Director of Safety

FROM: Ellen Marble, VP Marketing DATE: 25 January

SUBJECT: Passenger Complaints

Recently, we have received several complaints from passengers about the safety of our boarding stairs at locations where we do not have jetways. Do we have a problem in this area?