Assignment: Sky High Airlines Weekly Correspondence Exercise

Sky High Airlines Weekly Exercise “Getting you there higher and faster”

Module 4 Sky High Airlines Weekly Correspondence Exercise

Correspondence note: The documents you receive each week will have either the initial or name of the document sender. To see who the sender of the document is within the company, use the company organization chart.

Review the information you received about Sky High Airlines this week and provide answers to the following questions:

1. Describe any key Safety Management System (SMS) theories you see or don’t see in this week’s correspondence. What indicators do you see of responsibility, accountability, and commitment of management? What indicators do you see this week that reflect a good or poor safety culture.

2. Describe any effective safety promotion examples or lack thereof that you received in

the correspondence. What do you feel the safety culture is within the company and provide an explanation for your answer?

3. Describe any management theories or techniques that influence the practice of safety

management programs you see in this week’s correspondence.

THE MIAMI RAGE

IT’S ALL NEWS TO US!

ITEM 11

January28 Director of Safety Sky High Airlines Miami Airport Dear Sir: We are planning a feature story on aviation safety here in the Miami area. Four years ago, one of your aircraft crashed at Miami killing 22 and injuring 12 others. We would like to have one of our feature reporters visit your headquarters and discuss with you what actions resulted from that accident and what presently constitutes your aviation safety program. We are also aware of several reported near-collisions with your aircraft and would like to discuss those, too. We can schedule the interview at your convenience. Please contact me at 555-1122

R. L. Grimes

Feature Editor

Sky High Airlines Office of the President

“Getting you there higher and faster”

ITEM 12

MEMORANDUM

ITEM 13

HOT LINE TELEPHONE RECORDER- 25 FEBRUARY

Yes, this is a baggage handler here at Miami. When we are short of aircraft tugs, the pilots will use reverse thrust to back out of the gate. This is OK except for gate 7 when there is another plane parked at gate 6. Because ofthe way the ramp bends at that point, the plane at gate 6 is almost directly behind the one at gate 7. When I am working baggage at gate 6, I get a mouthful of dust and debris and I have lost one hat and a pair of glasses so far. I turned in a hazard report on this in December, but nothing has happened. Thank you.

ATTACHED TO ITEM 12

DEWEY, CHEATHAM And HOWE

Attorneys at Law

ITEM 14 January28 Director of Safety Sky High Airlines Miami Airport Dear Sir: I am an attorney representing a client who may have suffered permanent hearing loss as a direct result of the operation of your aircraft. Before pursuing this case, I would like a copy of your corporate policy regarding noise abatement and any instruction you have issued your pilots on that subject.

If you have any questions, you may contact me at 555-2333.

A. D. Howe, Esq.

Sky High Airlines “Getting you there higher and faster”

ITEM 15

MEMORANDUM

TO: Director of Safety FROM: Mabel Allen DATE: 25 January SUGJECT: Retirement As you know, Mr. Brown, the Chief of Ground Safety, had applied for retirement effective March. Do you want to arrange a party for him or get him a gift?