Module 03 Written Assignment - Customer Communication Plan

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Module 03 Written Assignment - Customer Communication Plan

Scoring Rubric:

· Identify the purpose and goals of the plan. What will this plan accomplish? You stated the purpose. Unfortunately, you did not use SMART goals.

· You must use SMART goals

· To make sure your goals are clear and reachable, each one should be:

· Specific (simple, sensible, significant).

· Measurable (meaningful, motivating).

· Achievable (agreed, attainable).

· Relevant (reasonable, realistic and resourced, results-based).

· Time bound (time-based, time limited, time/cost limited, timely, time-sensitive).

· Example of SMART goal

Broad Goal: I want to grow my business.

· Specific: I will acquire three new clients for my consulting business.

· Measurable: I will measure my progress by how many new clients I bring on, while maintaining my current client base.

· Attainable: I will ask current clients for referrals, launch a social media marketing campaign and network with local businesses.

· Relevant: Adding additional clients to my business will allow me to grow my business and increase my revenue.

· Time-Based: I will have three new clients within two months.

· Please watch: Productivity - SMART Goal Setting