nursing (quality interprof care)

5/27/2021 Session 7: Quality Management and the Patient Experience/...

https://blackboard.gwu.edu/webapps/blackboard/content/listContent.jsp?course_id=_352926_1&content_id=_11227826_1 1/3

Session 7: Quality Management and the Patient Experience/Telehealth (6/28-7/04)202102_Quality Interprof Care Client_NURS_3123_VA2 Weekly Sessions

Session 7: Quality Management and the Patient Experience/Telehealth (6/28-7/04)

Overview

The Quality Chasm reports identi�ed 10 rules that describe an improved health system. Four out of ten of the rules relate to the patient experience. These rules are “Care is based on continuous health relationship; care is customized according to patient needs and values; the patient is the  source of control; and knowledge is shared and information �ows freely” (IOM, 2001, p. 8).  As nurses we must engage the patient and their family in all aspects of their care, including continuous quality improvement e�orts. We must recognize that “ patients are  experts in their own care and the care of their loved ones. They consistently identify adverse events not detected through other means. Engaged patients are also more satis�ed and report higher quality communication with providers. Patient engagement can improve outcomes but only when their expertise is e�ectively mobilized” (Stern & Sarkar, 2017).

Objectives

Explain the relationship of patient-centered and patient family engagement in continuous quality improvement (CO1,2, 5) Summarize the role of the patient in CQI (CO 1,5) Examine e�orts to monitor and measure patient satisfaction and engagement (CO 2, 5) Apply methods to increase patient/family engagement in CQI (CO 1)

By the end of this session, you should be able to:

*CO: Course Objective(s)

Required Readings

Finkelman, A. (2020). Quality Improvement: A Guide for Integration in Nursing (2nd ed.). Jones & Bartlett Learning.  Chapter: 6 Journal article posted by Journal Club presenter.

Courses Wilson Atutonu

5/27/2021 Session 7: Quality Management and the Patient Experience/...

https://blackboard.gwu.edu/webapps/blackboard/content/listContent.jsp?course_id=_352926_1&content_id=_11227826_1 2/3

Learning Activities

Journal Club presentation and discussion (CO 1,2,3,4,5,6) In class poll questions posed by faculty In class activity In class preparation for Group Presentation (CO 1,2,5)

Collaborate Session

Session Date/Time: Per syllabus

To prepare for the session: Blackboard Collaborate's Experience page to make sure you have the appropriate software and plug-ins to participate in the session. Be sure to scroll down the page and log in to the Con�guration Room. In addition to making sure you are able to join a session successfully, you will have an opportunity to con�gure your audio.

To join the session: Click the Blackboard Collaborate link on the menu, then click the link for the session. Note that the link will not be available until the day of the session, and you will not be able to join until 30 minutes before the session begins. If you try to join early, you will receive an error message.

Journal Club - Assignment Instructions

 

Reminders & Due Dates

In-class learning activities and Journal Club Presentations. 

Don't forget:

Q & A

5/27/2021 Session 7: Quality Management and the Patient Experience/...

https://blackboard.gwu.edu/webapps/blackboard/content/listContent.jsp?course_id=_352926_1&content_id=_11227826_1 3/3

Post your general questions about the course and the course content by clicking on the link above. I will check this forum regularly and post responses here. If you have a question about the course, please check the existing threads before creating a new one. If you see a question posted by a classmate that you can answer (such as, "How do I..." or "I don't quite understand this concept..."), feel free to post a response. We are all here to learn from each other!

For questions of a personal nature, such as questions about grades, please email me directly.